Wisr Finance Reviews 

1,722
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the process simple, straightforward, and stress-free for various financial needs. The service is frequently described as professional, efficient, and quick, with many highlighting the rapid approval and settlement times. Reviewers also commend the staff for being helpful, friendly, and accommodating, making them feel comfortable and confident throughout the process. However, some customers also noted issues with customer service, mentioning slow response times, misleading information, and a lack of clarity in communication. These reviewers experienced delays and felt that their concerns were not adequately addressed, leading to frustration and a prolonged process.

What people talk about most

User experience

Consumers find the user experience to be positive, with many describing the process as easy, fast, and... See more

Service

Reviewers highlight positive aspects of service, often describing it as professional, prompt, and quick. Many... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Response time

Users describe positive interactions with response times, with many reporting super-fast approval and quick... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting positive interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

The process was thorough, quick and good for me as I was needing some finance to move my business forward, and Wisr were happy to help. They delivered on time and with options that when the business d... See more

Company replied

Rated 5 out of 5 stars

Application was straightforward. My application was processed in a timely manner. Money was transferred into my account the same day my personal loan was approved. I got to choose my payment repayme... See more

Company replied

Rated 5 out of 5 stars

New customer, personal loan, good rate, money in bank when said it would be,easy to use app, customer service lady was great. So far no dramas at all with Wiser

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(1,722)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wisr loans are great

Wisr loans are great, the Wisr team have been very helpful and extremely responsive.
Got a nice low rate for some debt consolidation.
Try them, you won’t be disappointed

20 June 2025
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Paul.

Rated 5 out of 5 stars

Very quick process

Very quick process. Funds were available within 24 hours

27 June 2025
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Reply from Wisr Finance

Thanks for your feedback, Andy. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

Very helpful and Tarran Telford who l…

Very helpful and Tarran Telford who l dealt with was lovely,very helpful & always kept in contact about everything

18 June 2025
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Reply from Wisr Finance

Thanks for your review, Janine. Great to hear about your experience with our team. They love helping.

Rated 5 out of 5 stars

Customer service

Sent a email regarding my repayments
With in less then 40 minutes they replied to my email. Which I found very refreshing to see by a bank. Thank you very much.

26 June 2025
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Reply from Wisr Finance

Awesome, great to hear it Christine.

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional

23 June 2025
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Reply from Wisr Finance

Hi Ivan,

Thank you for the feedback. We'd love to understand more about your experience, it's only through feedback like yours can we continue to improve what we do – and we're passionate about that. If you'd like to discuss this further please get in touch on 1300 992 007 or email us at contact@wisr.com.au

Rated 4 out of 5 stars

Great Value

Time management during purchase my ToyotaHi-Ace

12 June 2025
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Reply from Wisr Finance

Thanks for the review, Philip.

Rated 5 out of 5 stars

Great service

I used a broker however the process and communication was straight ward. Good

10 June 2025
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Reply from Wisr Finance

Thanks for the wonderful feedback, Philip. All the best.

Rated 5 out of 5 stars

A success

Thus company has very clear and precise communications, and the speed at which I was able to receive the funds I needed was refreshing.

5 June 2025
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Jack.

Rated 5 out of 5 stars

Smooth and easy process for financing…

Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have any customer services experience with them at the moment. I hope their after services are also easy and good. And there would be no fuss for clearing the loan early as they have stated/advertised.

13 May 2025
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Reply from Wisr Finance

Music to our ears! Thanks Muhammad.

Rated 5 out of 5 stars

highly recommend

highly recommend. stress free & everyone was helpful.

2 June 2025
Unprompted review
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Reply from Wisr Finance

Thank you for sharing your experience Ricky. Happy to hear we could help.

Rated 4 out of 5 stars

Knew to Wisr

Knew to Wisr, but happy so far, have connected to the app which looks use friendly. All good from me.

30 May 2025
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Reply from Wisr Finance

We're very pleased you went with us too! Thanks for choosing Wisr and sharing your experience.

Rated 5 out of 5 stars

I absolutely love the the quickness the…

I absolutely love the the quickness the way this company helped me with my first loan with so much comfort and reassurance

30 May 2025
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Reply from Wisr Finance

Thanks for your feedback Amal. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

The whole process was very easy

The whole process was very easy; From the information they provided in the emails to the final contract and signing it. The app is very good, tells you everything you need to know. The emails that i continue to get, about their business and the ways you can pay off your loan, proves you are not just a number, and they care. their customer service is second to none.
They are one of the best financial companies in the business.

16 May 2025
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Peter.

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