Wisr Finance Reviews 

1,720
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process of obtaining finance to be simple, straightforward, and stress-free, often highlighting the quick approval and settlement times. Many appreciated the professional and friendly service, with staff members frequently going above and beyond to ensure a smooth experience. The company is often praised for its efficiency and for being easy to deal with, making complex financial processes accessible to users. However, some reviewers were not happy with the customer service, citing slow response times and a perceived lack of analytical skills when reviewing provided information. A few other people also felt that the company requested excessive documentation and that the process could be prolonged and frustrating, with some experiencing misleading information or a lack of follow-up after initial lending.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as quick, reliable, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and speed of the... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Response time

People report positive experiences with response times, with many customers appreciating the super-fast... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

Application was straightforward. My application was processed in a timely manner. Money was transferred into my account the same day my personal loan was approved. I got to choose my payment repayme... See more

Company replied

Rated 5 out of 5 stars

New customer, personal loan, good rate, money in bank when said it would be,easy to use app, customer service lady was great. So far no dramas at all with Wiser

Company replied

Rated 5 out of 5 stars

The process was thorough, quick and good for me as I was needing some finance to move my business forward, and Wisr were happy to help. They delivered on time and with options that when the business d... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(1,720)

145 reviews in the last 12 months

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Rated 4 out of 5 stars

When applying for my loan was a bit…

When applying for my loan was a bit hesitant. I filled out the forms and within minutes of submitting had a person contact me. Talked about my situation and the team did everything in there power to help best for my finances. I'm a very happy customer alot less stressed and would tell anyone to go with these guys. Thankyou so much.

9 April 2026
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Narelle

Rated 5 out of 5 stars

Fast Friendly Finance

Fast, friendly, finance, I highly recommend this company

11 April 2026
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Reply from Wisr Finance

Thanks for your feedback Roy. It's great to hear about your fast and easy experience.

Rated 1 out of 5 stars

DO NOT USE THIS FINANCE COMANY

DO NOT USE THIS FINANCE COMANY. I took out a personal loan with Wisr, and after checking my credit score 6 weeks later, I could see that Wisr have added this to my credit file....TWICE. I have tried to resolve this and Wisr have not followed through, attempted to resolve this or contacted me. I have been "ghosted". I had to contact Wisr again to try and resolve this and have been ignored. My credit score was in the high 800's and now it's well below the average Australian score. Because of this major error, my credit score shows two unsecured loans with Wisr which is incorrect. Wisr’s acknowledgement that this was an ongoing issue confirms that Wisr was aware of the problem and had a duty to monitor, manage, and prevent ongoing harm to customers. Wisr’s failure to do so, combined with its failure to correct the error promptly or communicate with me after acknowledging the issue, represents a failure to meet its obligations under the Australian Consumer Law and applicable credit reporting obligations. If I had not identified the error when I was applying for a credit card, I would not have known this error had occurred. Due to this error and how this has affected my credit score, I am unable to apply for a credit card. I advised them that this required urgent attention so this could be removed from my file. Please do not use this company. I have since learned that this type of "error" is common with Wisr as well as other serious matters when handing a customer's credit file and personal information.

30 March 2026
Unprompted review
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Reply from Wisr Finance

Hi RM,

Thank you for the feedback. We'd love to understand more about your experience. It's only through feedback like yours that we can continue to improve what we do – and we're passionate about that. If you'd like to discuss this further, please get in touch on 1300 992 007 or email us at contact@wisr.com.au.

Rated 5 out of 5 stars

Happy Customer

it was an easy process. with the help from mortgage choice.

18 March 2026
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Reply from Wisr Finance

Thanks for the wonderful feedback, Graham and Janine. All the best.

Rated 5 out of 5 stars

George was very kind

George was very kind, honest and helpful from start to end. He made everything so easy and simple consolidating my debt. The company is so lucky to have him. His professionalism is highly commendable. I would definitely recommend him and the company to anyone.

9 March 2026
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Reply from Wisr Finance

Very happy to hear this, Matilde. Thanks for sharing.

Rated 5 out of 5 stars

WISR is just what I needed for a quick approval and settlement.

I have been using WISR since I started my business and they have been great! They financed my Ute, First foodtruck and now my light truck for my second foodtruck. They are really very quick in the approval process and settlement. No issues with early pay off as well. Easy to deal with. I went through my broker Adam Fisher from Ausloans he is awesome!

14 March 2026
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Reply from Wisr Finance

Thanks for the wonderful feedback, Louieji. All the best.

Rated 5 out of 5 stars

Hailey was great

Hailey was efficient, quick and the process simple to deal with. Highly recommend the process

6 March 2026
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Reply from Wisr Finance

Thanks, Gregory!

Rated 5 out of 5 stars

Professional

Professional, secure, prompt delivery of funds once contracts signed. Uncomplicated process. Clear term and conditions.

2 March 2026
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Reply from Wisr Finance

Thanks for your feedback David. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

Worth the wait.

Although long it was seamless and thorough process but once approved funds deposited within an hour.

Great company.

6 March 2026
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Reply from Wisr Finance

Thanks, Jerome. We appreciate you sharing your experience with Wisr.

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