Wise  Reviews 287,910

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use, speed of transfers, and excellent exchange rates, often noting that it's much more affordable than traditional banks. Many consumers appreciate the clear communication and efficient process, making it simple to send and convert money internationally. People also highlight the attentive customer service and the continuous improvements to their services. However, some people mentioned issues with payments, particularly regarding transfers being put on hold or experiencing delays. A few customers also expressed dissatisfaction with customer service, citing unhelpful responses or difficulties in resolving specific problems, such as account access issues or discrepancies in transactions.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many praise the ease and convenience of... See more

User experience

Users describe positive interactions with the user experience, often highlighting its ease of use,... See more

Service

Consumers find service to be positive, highlighting its efficiency, speed, and reasonable fees for transfers,... See more

Price

Reviewers highlight positive aspects of price, with many praising the excellent exchange rates and reasonable... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration, citing... See more

Based on these reviews

Rated 4 out of 5 stars

AMAZING service with VERY reasonable fees for wire transfers! No more worries about having to go to the bank and get charged an arm and a leg. Service is not always as fast as bank wires but if same d... See more

Rated 4 out of 5 stars

In the end the transfer went easy and fast. However, when it came to choosing the bank from the list you offer, my favorite bank - the German GLS Bank - was not among them. Though it is one of the... See more

Rated 4 out of 5 stars

As a newcomer lot to read. Searched to transfer Euros, suddenly I had an account in Belgium. Anyway - safeguard is understandable and its transaction had been quick and reliable

Company replied

Rated 5 out of 5 stars

Wise are consistently great in my experience. They have great prices. Really easy interfaces and just excellent clear communications. There are lots of crooks or quasi crooks in finance and lots of... See more


Company details

  1. Financial Institution
  2. Money Transfer Service

About Wise

Written by the company

160+ countries. 40+ currencies. Money without borders.

Visit Wise
Contact Us

Contact info

  • 1st Floor Worship Square 65 Clifton Street London , EC2A 4JE, London, United Kingdom

  • wise.com

4.3

Excellent

TrustScore 4.5 out of 5

288K reviews

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Rated 1 out of 5 stars

Still continues robbing money

Still continues robbing money, no answers for long time, not any messages and then starts different explanation when different person, how this scamming company can be, laundering money, UK gets money and war criminals can move money everything under dutch licence, this is not bank, nothing, only thieves

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Random Scrutiny and Account Shutdown

I have had an account with Wise for several years and never had any issues until the beginning of this year, when the scrutiny started. My advice to you is this: the moment you receive the first warning of payments being returned to the sender, start preparing to close your account.

I feel deeply disrespected and offended for doing honest work, paying my bills, and then having them allegedly and randomly decide to scrutinize certain accounts and shut them down under the excuse of their internal policies. Meanwhile, colleagues of mine are not being subjected to the same treatment. It feels completely arbitrary.

If I had known this would happen, I would never have opened an account with this company. I lost an entire day changing payment details and informing my whole network of contacts that I would unfortunately have to switch providers. I tried to appeal, but within a few hours they told me it was not possible—just like that, as if I were some kind of criminal.

I obviously do not recommend them. Rudeness, lack of professionalism, and prejudice don’t even begin to describe the experience

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m glad that the bank staff are very…

I’m glad that the bank staff are very responsive, understanding, and try to help clients resolve issues quickly.

20 April 2026
Wise  logo

Reply from Wise

Hi Kateryna,

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been responsive and helpful in resolving your issues quickly.

Providing great support is a top priority for us, and it’s wonderful to know we’re hitting the mark for you.

Wise

Rated 4 out of 5 stars

Remittance is great & smooth

Remittance is great & smooth. Acceptance needs to improve a bit, say next day clearing is better; and those transactions have not been cleared need to be standout.

20 April 2026
Rated 5 out of 5 stars

All services are awesome

All services are awesome. I have been using Wise, since Transerwise times and I am very satisfied. Now I use for personal and business accounts.

20 April 2026
Rated 1 out of 5 stars

Unusable platform

You what are a lack of respect closed an account that practically had no use are a fraud as an entity they do not give explanations or reasons paypal is better

20 April 2026
Unprompted review
Wise  logo

Reply from Wise

Hi there,

We understand that an account closure feels frustrating, especially when you feel it was barely used. We don't take the decision to part ways with a customer lightly, but as a regulated entity, we’re required to follow strict security guidelines, which sometimes means making difficult decisions to close accounts.

While we realize it’s disappointing not to receive a specific reason, these protocols are in place to ensure we comply with global financial laws. If you have other clarifications, you can also DM us in any of our social media platforms (i.e. Facebook, Instagram or X) or you can call or email us here: https://wi.se/help.

Wise

Rated 1 out of 5 stars

Trying to close my Wise account but it…

Trying to close my Wise account but it is blocking me. My wife's Wise account was hacked and emptied of funds. Wise are blaming her and saying all 2 factor authority were done through Apple Pay, but both of us are Android users. Make sense of that. Don't give Wise your bank business is my opinion.

16 April 2026
Wise  logo

Reply from Wise

Hey, Colin!

While we won't be able to comment in detail on another user's account nor their case, then we can clarify that if the money was debited via Apple Pay transactions, it's possible the Wise card details were compromised, rather than the account itself (As we don't use Apple Pay for login, only AppleID, which wouldn't be applicable for Android users). Generally card compromises tend to happen due to purchases made in online stores that don't have the necessary data security, or even by encountering card skimmers with physical terminals and ATMs. Although it shouldn't affect the login info, unless it was entered alongside card details with a 3rd party service (Some online phishing schemes involve impersonating login pages, for example).

In cases where only the card was compromised, blocking and replacing the card should help. We recommend that she check any communication from our end on how best to proceed with the situation, if the situation is more complicated.

As for closing the account manually, this can be done using these steps: https://wi.se/closemywiseaccount. Just keep in mind you'd need to withdraw any remaining money and ensure there aren't any pending info requests first.

If that's the case and you're still unable to close it, please reach out to our support team: https://wi.se/help and we'll be able to assist directly.

Wise

Rated 5 out of 5 stars

Robust and reliable service

In the past 3 years I've really enjoyed Wise to use while traveling to many countries. It's super fast and always reliable, and I like knowing I'm getting amongst the best fees in the industry. They've saved me many times from greater inconveniences.

20 April 2026
Wise  logo

Reply from Wise

Hi there,

We love being your go-to travel essential! Speed, reliability, and fair fees are what we live for. Thanks for being a part of the Wise community for the last three years — we can't wait to see where you take us next.

Wise

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