Wise  Reviews 287,903

I am updating/replacing my review because Wise did not respond meaningfully to my previous update, and the situation remains unresolved.

My account is linked to an email address I no longer have access to (compromised) and to a UK address where I no longer live. I am resident in Spain and all I have been trying to do is either update my account correctly so I can continue using Wise, or close the account if that cannot be done.

Instead, I have been sent in circles for weeks.

Wise’s latest position is that I must call the UK so they can verify me by phone. But Wise has already been informed multiple times that I do not have a Spanish phone plan that allows me to call the UK without incurring significant charges. I should not be expected to pay out of pocket to fix a problem caused by Wise’s broken process and poor handling of my case. A reasonable solution would be for Wise to offer a callback or a cost-free alternative, but that has not been offered.

I also do not accept Wise’s explanation regarding my formal complaint. My complaint was submitted using my current accessible email address, and that email also has a Wise profile linked to it. I therefore do not accept the claim that complaint acknowledgements or requested information could only be sent to the compromised email address.

I was also told chat transcripts and relevant information would be sent, yet I never received them. This followed an interaction with agent Victor that was shockingly poor. He was dismissive, rude, unhelpful, refused to clearly confirm where transcripts would be sent despite knowing I could not access the registered email, and ended the chat abruptly rather than addressing legitimate questions. To date, I find it very telling that Wise’s replies continue to avoid addressing Victor’s conduct at all.

That silence speaks volumes.

At this point, the problems remain:

- I still cannot update my email through the standard process

- I am still being pushed toward a solution that would cost me money

- My concerns about complaint handling remain unanswered

- My complaint about Victor’s conduct remains unaddressed

- I still do not have a straightforward resolution to update or close my account

It should not take a formal complaint,
public reviews, and repeated escalation for a financial institution to deal reasonably with a customer trying to correct their account details.

I wanted to keep using Wise in Spain. Instead, I have encountered obstruction, poor service, and a complete lack of accountability.

If this remains unresolved, I will pursue the matter further with the Financial Ombudsman.

This is absolutely the worst bank among today’s modern banking platforms. Of course, banks with physical branches are often even worse, but Wise is massively and unjustifiably overrated when compared even to Revolut, which we have been using for more than ten years. It is astonishing how illogical the Wise app is by comparison, and how slow its services are. A transfer from your own account to your own account can sometimes take four days or several hours, while with other banks it happens in one or two seconds.

It is absolutely astonishing that we still occasionally try to use Wise, yet every time we are reminded of its very low standard. Positive reviews of Wise are written only by people who have no experience with Revolut, which is absolutely outstanding in every respect.

easy to handle
fast process

I travel a great deal and this is absolutely my go to card for all travel. I said an alarm on my currency tracker and flip money into different accounts when the rates are good.

You're charging more than Western Union, 10 dollars more, I didn't like it.

Very easy to use

My account was hacked and before I figured it out Wise had closed the account, contacted me and refunded the money into my account within a few days. The only thing that was a hassle was once you are locked out you cannot get access so keep our ID number. But customer service was helpful

Usefull For me and so easy For Paying everywhere

been almost a decade with wise and it turn out to be my best choice for transfers and multiple currency account. Really happy to have joined early and celebrate the growth.

They closed the account, canceled a £563.96 transaction, and are still refusing to refund the money to Stripe.

I think this is one of the biggest scam transaction companies out there, and I only have a small amount. I know people who have had huge sums of money stolen from them unlawfully.

The dumbest thing they do is ask you to put your membership number in the complaint form!

How am I supposed to know that when your account is locked, and I can't log in?

That's how I see them, and it won't change.

"This money transfer company is full of hatred and racism."

I swear to it, but they don't show it, even though they know it 100%.

Excellent, fair tax, quick and very easy

Fast as lightening

I recently travelled to SK, and my Wize card saved the day. It was accepted in all places. Excellent. I am really happy with my Wize account.

Still continues robbing money, no answers for long time, not any messages and then starts different explanation when different person, how this scamming company can be, laundering money, UK gets money and war criminals can move money everything under dutch licence, this is not bank, nothing, only thieves

Best exchanged rates and instant transfers.

Wonderful to be able to have accounts in three currencies that I use.
Easy to use app.
Great for sending family birthday presents, buying things in different currencies and receiving money in different currencies.

Wise is easy to understand and very competitive