Wings Skoda Reviews 

140
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and outstanding customer care received. Reviewers frequently praise the staff for being incredibly helpful, professional, and friendly, often going the extra mile to assist with various needs. Many people appreciate the smooth and welcoming user experience, often feeling like part of a family rather than just a customer. However, some customers also noted occasional issues with the quality of repairs or fittings, such as misaligned parts or badges detaching. Additionally, a few other people also felt that communication and the handling of specific concerns could sometimes be improved, with instances of long waits or feeling pressured.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent customer care... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied

Rated 5 out of 5 stars

Great service as soon as I walk through the door very helpful offered me a drink Buk barring me no problem expecting me pleasant kind very helpful kept me informed all the way through the car was wash... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied

Rated 5 out of 5 stars

Car Booked for an afternoon MOT having had an afternoon repair 2 months previously after a regular service identified an issue needing attention. On all occasions I had an excellent experience, wit... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.8

Excellent

TrustScore 5 out of 5

140 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(140)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service and experience


Today we picked up our new car from wings of skoda and what a wonderful experience the whole process has been. Buying a new car can be really stressful, but wings of skoda especially Jacob carty who made it actually easy and enjoyable.
Today we visited the very clean and air-conditioned show room where there was plenty of cold drinks on this hot day.
Jacob spent lots of time walking up through the cars features even sinking up our phones to the car, and only when we was happy drove away

9 July 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your wonderful review. We're delighted you had such a positive experience with us, and we'll be sure to pass your kind comments on to Jacob. We hope you enjoy every mile in your new Škoda, and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Flawless customer service

Having been to several garages and online business to find a car , I visited wings and what an amazing experience from start to finish. The customer service is amazing coupled with an attitude that nothing is too much . The service took me back to a time when people cared about customers. I’d like to give a special thank you to Jacob carty ( fantastic customer service )

9 July 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for such a wonderful review. We're delighted you chose Wings Škoda and that Jacob made such a positive impression. We'll be sure to pass on your kind comments, and we really appreciate your recommendation and support.

Rated 5 out of 5 stars

Car Service at Wings

Car Booked for an afternoon MOT having had an afternoon repair 2 months previously after a regular service identified an issue needing attention.
On all occasions I had an excellent experience, with great service.
Special thanks and mention to Becky who looked after me on all 3 visits, explained the work required and costs that could and could not be paid under my service plan clearly on the first visit and was really efficient and customer focused. I was offered drinks and was able to make use of the customer work area available upstairs on my last 2 visits. A great plus and something I was very grateful for. There was also no pressure to pack up and leave as soon as my car was ready, I was free to carry on using the space until I was ready to go
Very happy to continue to use Wings Skoda

8 July 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your wonderful review and for your continued support. We're delighted you've consistently enjoyed a great experience with us, and we'll be sure to pass your kind comments on to Becky. We look forward to welcoming you back to Wings Škoda again in the future.

Rated 5 out of 5 stars

Easy to order and very quick efficient…

Easy to order and very quick efficient delivery of the Enyaq sun shade

26 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your great review. We're delighted to hear the ordering process was straightforward and that your Enyaq sunshade arrived quickly. We appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Very friendly helpful staff (Becky) who…

Very friendly helpful staff (Becky) who welcomed me and kept me updated and supplied with coffee while I waited for the service to be completed.
Having the facility to work while I waited is also a big bonus, and the complimentary car wash made it a 5 star experience- thank you!!

7 July 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your wonderful review. We're delighted you enjoyed your visit, and we'll be sure to pass your kind comments on to Becky. We really appreciate your support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Had exactly what I needed

Had exactly what I needed, great service and prompt delivery 👍

25 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your great review. We're delighted we had exactly what you needed and that you were pleased with the service and prompt delivery. We appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent service as usuall

4 July 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support. We're delighted to hear you enjoyed another excellent experience with us, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

First Class Service

I cant praise Wings Skoda staff enough, they are always friendly, always willing to go the extra mile. I have just had my Annual MOT and Service without any problems.
I highly recommend Wings.

4 July 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your wonderful review and recommendation. We're delighted to hear you've enjoyed another positive experience with our team. Your continued support means a great deal to us, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Wow! Thanks Wings Skoda at Peterborough

Wow! Thank you Wings Skoda at Peterborough. I had a fault with headlight and indicator that I discovered on route to work. I called their service team, spoke with the wonderful Becky and couldn’t have had better customer service. Not only was my car repaired once diagnosed and part ordered, thank you to the mechanics team for a superb job, the courtesy car made continuing getting to and from work a hassle free experience. I highly recommend Wings Skoda at Peterborough for excellent customer care and trusted repair services.

1 July 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your fantastic review. We're delighted we could get you back on the road quickly and that Becky and the team were able to make the experience as straightforward as possible. Your recommendation means a great deal to us, and we look forward to welcoming you back whenever you need us.

Rated 5 out of 5 stars

Quick and efficient service

The service offered to me was quick and efficient.The young lady dealing with me - Becky Bealing was pleasant, friendly, considerate and professional.

29 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear you received quick and efficient service, and we'll be sure to pass your lovely comments on to Becky. We appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, kept informed, vehicle finished clean and tidy.
Staff friendly, efficient, knowledgeable and courteous. Excellent coffee.

29 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted you enjoyed your experience with us and that the team looked after you so well. We really appreciate your support and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great Service from Wings as usual

Great Service from Wings as usual, thanks to Tasha who we spoke to when dropping off and picking up our car, she was friendly and very helpful

29 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support. We're delighted to hear you enjoyed another great experience with us, and we'll be sure to pass your kind comments on to Tasha. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great service from the staff,taking me…

Great service from the staff,taking me through options for future M.O.T. And sevice costs. Executing a cost comparison excercise facilitating my personal service plan for my vehicle.

22 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear the team were able to help you find the right solution for your vehicle and provide a service plan that suited your needs. We appreciate your support and look forward to seeing you again in the future.

Rated 5 out of 5 stars

As is normal at Wings

As is normal at Wings, excellent quality of service and friendly ambience.

19 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support. We're delighted to hear that the quality of service and warm welcome you've come to expect from Wings continue to meet your expectations. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

As usual the customer experience with…

As usual the customer experience with Wings was outstanding. Service and work carried out swiftly and kept up to date all the way through by Becky

19 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your continued support. We're delighted to hear you enjoyed another outstanding experience with us, and we'll be sure to pass your kind comments on to Becky. We look forward to welcoming you back to Wings again soon.

Rated 5 out of 5 stars

Efficient and life saving - literally.

Efficient, polite and delivered a top class service. My car needed new front brakes and four new tyres. I collected the car in the morning and drove to Birmingham. On the way back an accident occurred on the M6 and a car span out of control, hit the central reservation and flipped over on to its roof. I was able to stop without crashing into it with 10ft to spare. Thank God (and Skoda) for doing the work for me today. If I had hit the car, the poor soul inside it may not have survived. As it was I am truly grateful to Wings for your efforts to keep me safe. Thank you.

18 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind words and for sharing your experience. We're delighted we could get your car back on the road quickly and safely for you. Most importantly, we're relieved to hear that you came through such a frightening incident unharmed, and we're grateful for your trust in the team. We look forward to continuing to keep you safely on the road for many miles to come.

Rated 5 out of 5 stars

Great support for a struggling customer.

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many times and Leanne Humphrey was always helpful and patient. I really couldn't have sorted all this myself so I'm very grateful for her hard work.

1 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted that Leanne was able to provide the support and reassurance you needed, and we'll be sure to share your comments with her. Your appreciation means a great deal to the team, and we look forward to continuing to look after you in the years ahead.

Rated 5 out of 5 stars

Great service experience

Another great service by the wings team. While you wait service done on time , and the team communicated throughout the service . Servicing done well , thank you.

12 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear you enjoyed another great experience with our team. We appreciate your continued support and look forward to welcoming you back for your next visit.

Rated 5 out of 5 stars

I can’t recommend Wings of Peterborough…

I can’t recommend Wings of Peterborough highly enough their customer service is outstanding. I have been to another well known local garage when buying a new car for the salesman to not even get up from his desk, and say to me. “You can see that model over there”.Their sales, after care and customer service is excellent. Well done Lea. *****

8 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your fantastic review and recommendation. Providing outstanding customer service is something we take great pride in, so it's wonderful to know that this was reflected in your experience with us. We'll be sure to pass your kind comments on to Lea and the wider team. Thank you for your support.

Rated 5 out of 5 stars

Just had my car serviced and mot's at…

Just had my car serviced and mot's at Wings and found the whole team to be very helpful and professional. Nothing was too much trouble and even though I forgot to take my MOT voucher with me, Becky(?) on the service desk sorted it for me in no time. And she also made me a great cup of coffee.
Excellent seating area for waiting and free guest WiFi too.
They even washed my car which was a great touch. Very satisfied with the whole experience.

8 June 2026
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for your kind review. We're delighted to hear you had such a positive experience with our team and that Becky was able to help. It's great to know the little touches made a difference, and we really appreciate your support. We look forward to welcoming you back in the future.

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