I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
Company replied
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Review summary
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Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
Company replied
Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Excellent service delivered on time…
Excellent service delivered on time with no hassle
1 December 2025
Reply from winedirect.co.uk
Dear Lorna,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Excellent experience
Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I have tasted and enjoyed immensely at the winery cellar door on a recent trip to Australia.)
My order was processed promptly and efficiently with excellent communication from the start.
The order arrived promptly, the wines were extremely well packaged. I highly recommend Winedirect.
18 November 2025
Unprompted review
Wonderful
I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher address at my request after 3 attempts to deliver. They couldnt have provided a better service and i will be using them again
10 November 2025
Reply from winedirect.co.uk
Dear Shirley,
Thank you ever so much for such a lovely review, as a small family business, this means a lot to us!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Peter,
Thank you for the 5*, it is really appreciated.
Kind Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Customer,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Would highly recommend.
Used this company multiple times, great products and prompt delivery service. Always keep you updated throughout the order, would highly recommend.
6 November 2025
Reply from winedirect.co.uk
Dear Mark,
Thank you for your review! We look forward to helping you discover more great wines in the future.
Cheers,
The Winedirect Team
Delivery very fast and on time.
6 November 2025
Very Happy with prompt service and…
Very Happy with prompt service and delivery
Highly recommended!
6 November 2025
Reply from winedirect.co.uk
Dear Gary,
Thank you for the 5*!
Best wishes,
The Winedirect Team
Wine was delivered to wrong address
Wine was delivered to wrong address. Not winedirect’s fault, but you need to know that the courier has let you down.
4 November 2025
Reply from winedirect.co.uk
Hello Nigel,
Thank you for taking the time to write a review and informing us about the issue with the courier.
As a small family run business all reviews are very important to us and do make a big difference with the every day running of the business.
We have raised a formal complaint with the courier's local depot to ensure this does not happen again.
Please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
The Winedirect Team
Nice to return to a good wine merchant
Provided precisely the wine I sought. Decent price. Prompt delivery.
4 November 2025
Reply from winedirect.co.uk
Hello Richard,
Thank you very much for such a lovely review!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Deborah,
Thank you so much!
The Winedirect Team
Great service!
I needed a special bottle, within a few days of ordering so messaged to that effect. Pleased to get a quick response, and the wine delivered in plenty of time for the event.
22 October 2025
Unprompted review
Reply from winedirect.co.uk
Dear Michelle,
Thank you so much for the lovely review!
Kind Regards,
The Winedirect Team
Perfect wine delivery
Arrived quickly and packaged perfectly.
I will definitely order again 5*
8 October 2025
Reply from winedirect.co.uk
Dear Nathan,
Thank you for the 5*!
We are proud of our 100% recyclable eco friendly packaging.
We truly appreciate your support and look forward to serving you again.
Kind Regards,
The Winedirect Team
Needed to replace a bottle I should not have drunk
Efficient service providing the wine I wanted. Shame they only had one bottle left!
8 October 2025
Reply from winedirect.co.uk
Dear Rose,
Thank you for the 5*, this does mean a lot to us!
Kind Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Mr Perry,
Thank you for the 5*!
Many thanks,
The Winedirect Team
First ever order with Wines…
First ever order with Wines Direct..from initial online order to delivery have been kept well informed of progress
Although I was after a specific wine there seemed a large choice to suit all palets & prices
Only quibble would be high Delivery Charge
Will definitely order again
3 October 2025
Reply from winedirect.co.uk
Dear Colin,
Thank you for taking the time to writ a review.
Instead of inflating our bottle prices to hide the delivery cost, we charge our customers what it costs us for shipping.
As a small family run business, our bargaining power with couriers is not as great as other larger merchants. We do review our contracts with all suppliers on regular basis to keep costs and therefore prices for customers as low as possible.
Kind Regards,
The Winedirect Team
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