I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
Company replied
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Review summary
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Reviews shaping this summary
Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
Company replied
Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was sent as a gift and I…
Delivery was sent as a gift and I received a grateful response from the recipient when it was delivered in great shape
4 August 2026
great service!
6 August 2026
Reply from winedirect.co.uk
Thanks Martin!
Best wishes and hope to serve you again soon!
The Winedirect Team
Easy to use well set up sales site with…
Easy to use well set up sales site with very prompt delivery including secure protective clean packaging of ordered item , gives you confidence to use this service experience again
6 August 2026
Excellent customer service Great…
Excellent customer service Great price and prompt delivery
5 August 2026
Reply from winedirect.co.uk
Dear Teresa,
Thank you for the lovely feedback!
Best wishes,
The Winedirect Team
Great selection of wine
Great selection of wine
Kept updated with regular emails during process of order
5 August 2026
Delivered on time and in perfect…
Delivered on time and in perfect condition. A lovely bottle of wine that I will open on my retirement day!!!! I will definitely use wine direct again!!
4 August 2026
Reply from winedirect.co.uk
Dear Peter,
Happy Retirement!
Best wishes,
The Winedirect Team
This company raises the excellence bar…
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this.
Will be ordering from again.
3 August 2026
Unprompted review
Reply from winedirect.co.uk
Dear Tina,
Thank you for the 5* and the amazing review!
Cheers,
The Winedirect Team
I'll give it 5!
Easy to use website, quick customer service response to a request, well packed prompt despatch & delivery with good tracking communication. Oh yes one more thing, the wine was most enjoyable.
8 July 2026
Reply from winedirect.co.uk
Dear Carol,
Thank you ever so much for the 5*!
We are glad you enjoyed the wine and the service provided, thank you.
The Winedirect Team
Easy access to much loved Douro!
Have been looking for easy UK based access to a particular Douro Vineyard - this couldn't have been easier - thank you!
3 July 2026
Reply from winedirect.co.uk
Dear Mike,
Thank you so much!
We are glad we could help with sourcing a specific wine!
Cheers,
The Winedirect Team
Quick delivery
6 July 2026
Reply from winedirect.co.uk
Dear Customer,
Thank you for taking the time to leave a review, this is very much appreciated.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Hannah-Ruwa,
Thank you ever so much for the 5*!
Best wishes,
The Winedirect Team
Pure Excellence!
Excellent quality, selection of wines and a first class delivery service. Many thanks!
3 July 2026
Reply from winedirect.co.uk
Dear Sally,
Thank you for taking the time to write such an amazing review!
Kind Regards,
The Winedirect Team
Easy to order online
Easy to order online, and convenient to pick up from the depot in Isleworth.
1 July 2026
Reply from winedirect.co.uk
Dear Peter,
Thank you for taking the time to write a review and for the 5*!
Best wishes,
The Winedirect Team
Perfect service.
1 July 2026
Reply from winedirect.co.uk
Dear Allan,
Thank you for the 5*!
Kind Regards,
The Winedirect Team
Swift uncomplicated dispatch from order…
Swift uncomplicated dispatch from order (4 days including the weekend) was kept informed all along the process will definitely be ordering again. Thank you
1 July 2026
Reply from winedirect.co.uk
Dear customer,
Thank you for the kind words!
Best wishes,
The Winedirect Team
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