wiltonlondon.co.uk Reviews 

170
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful, long-lasting fragrances that keep everyday clothes smelling fresh. Many consumers also highlight that the plant-based detergent formulas are wonderfully gentle on sensitive skin and effectively clean garments without causing any harsh reactions. However, some customers also noted frustrating issues with the delivery service, reporting frequent instances of parcels going missing in transit or arriving heavily damaged. A few reviewers were dissatisfied, explicitly mentioning that the washing products failed to leave any noticeable scent on their laundry despite carefully following instructions.

What people talk about most

Product

Consumers find product to bring great satisfaction, praising the long-lasting, beautiful fragrances like... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the products clean clothes... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting impressive dispatch... See more

Order

Reviewers highlight positive aspects of order execution, frequently praising fast next-day deliveries and the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that any issues are dealt with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered the trial selection pack but by the time I had tried them all and decided which one I liked the redemption period for the money back offer had expired so I had to pay full price for the full s... See more

Rated 5 out of 5 stars

Monthly boxes with the slogan written gets the postman every time 🥰 I must try a different scent but cedar wood is so good. Love the sheer elegance and ambience this makes my laundry room. Then again... See more

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

170 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(170)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

Im a regular customer and love these plant based detergents. They clean just as well as the regular brands and leave a nice subtle fragrance to clothes after laundering. Very happy with the service provided by the company and with their products.

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Really like the scent and it does smell…

Really like the scent and it does smell for a long time I found the cleaning power wasn’t ideal. It didn’t remove the sweat stains or smell for exercise gear it more masked it which a shame. Beautiful on towels and bedding but need harder working enzymes in very dirty clothes.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the patchouli softener and…

I purchased the patchouli softener and detergent . Washed my bedding in it . It smells absolutely beautiful . I could smell it in the garden , on the line . The bedroom smells so fragrant . I kept smelling the bedding all night .
I ordered the Cedarwood too. Which Is very beautiful . It smells a little stronger. They're both very lovely ..Highly recommend

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Love all the fragrances of the laundry liquid and fabric conditioner but jasmine is my favourite leaves my clothes soft and smelling lovely.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing smell

I bought four different bottles of laundry liquid and softener. All of them smelled amazing. I have used the Lavender and my clothes smell really fresh. So glad they were on offer. Thank you

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Walton for a year now…

I’ve been using Walton for a year now and I’m really pleased with the results. My partner and I both have sensitive skin and we’ve been completely fine with both the washing liquid and softener. It cleans brilliantly and smells beautiful, so it’s all I’ll use.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

So happy with these products

So happy with these products.
I started using this company a couple of years ago. The scents are lovely, they last and they clean well.

I fell for another companies marketing (T&A) what a waste of money. Their products are not a patch on Wilton’s.

I would love to see fabric sprays and cleaning products in your range of scents.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 💯 % customewillow.r service…

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was received quickly. Love the product washes well I have a messy 2 year old granddaughter who won't wear a bib but hey( Willow washed stains away wonderfully )😊. A little more expensive but get the deals and actually one wash cleans very well no re washing needed.
Loving this product i give 8t 💯%.

20 May 2026
Unprompted review

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