Will's Vegan Store Reviews 

Very nice and comfortable shoes!
(Oxford Brogues)

Love From Colombia great team and boots
I bought 2 pairs of hiking boots and absolutely have loved them, fit perfectly, followed the measuring guide. The customer service team looked after me and nothing was ever a problem. It was so nice, I am obviously coming back for my next items. My experience above was with the UK store but I also had an amazing experience with the Australian distributor when I got some boots for my father, nothing was ever a problem with them and it was also so great.Kudos team

I recently damaged some shoes I planned to wear on my wedding day and having looked at the Will's website wouldn't be able to receive a replacement pair in time. However I contacted their customer service team and they were able to ship out the shoes to me on the same day at no extra cost to ensure I got them in time. It really got me out of a bind and made it so I didn't have to stress about it any more!
Very kind of them and excellent customer service.

I've been a Will's Vegan customer for years now and am still enthusiastic about the brand. Ethically produced high quality stuff at fair prices, super nice customer service. I'm from Austria - delivery is quick, returns are free and convenient. All in all: recommendable 120 percent!

Excellent selection and service, very poor quality of shoes; after receiving several pairs with large dents, scratches, and other faults, I gave up. The other products were of excellent quality, though.

Amazing customer service from Henry. Thank you so much, Henry. I contacted him about a fault with a pair of boots and they have sent a replacement. As usual, everything was quickly resolved. A fabulous company who care about their customers, and the planet too!

Wonderful customer service from Henry. My boots were great but unfortunately didn’t fit. I received a refund very promptly and the team were easily accessible via email. Thank you! 😊

Great customer service! I had some issues with my order but it was solved fast and in best possibe way.

Great ethically produced vegan products which I've always found as per description on website. I wear my latest walking boots most days as so comfy. Fast, efficient delivery

Great service, speedy delivery at reasonable cost. Very comfortable shoes!

Excellent customer service. I have some work boots which I purchased 10 months ago. I wear them 5 days a week and they’re starting to let in water. Contacted customer services and they’re sending me a replacement pair. Couldn’t ask for better after care service. Highly recommended. Only criticism is I wish they would sell the women’s boots in a size 9

Update7/29/2023:
Lately, I keep receiving defective or used shoes crossing different models from Will’s Vegan Store. Even for replacements, that means, I have to do several returns to get a pair of decent shoes. Really wasting time and energy.

I think they give customers returned shoes first if there has one. And they don’t check those returned shoes to see if their conditions are good enough to resell again.

This also make me believe their quality control standards for their products has gone down too. That can explain why I received at least 10 times defective products crossing different models.

I am still trying to work with Will’s Vegan Store and buying shoes from them. Hope they will modify their inventory management someday and keep making high quality vegan products.

Previous review:
This company lives up to their free plus easy return and exchange policy. In order to get a right fit, I had to do some returns and one exchange on my orders. The return process was easy and they issued my refunds usually within 5 days. When I asked questions regarding my orders, they always replied politely and promptly.

Their awesome return/exchange policy and very responsive customer service make me believe that this company is dedicated to spreading the mission of “Make A Positive Choice” by providing good quality and animal/environment friendly vegan products.

A good product needs a good support team to gain a long term relationship with customers. To my opinion, Will’s Vegan Store has done that.

As a vegan and choosy person, it’s hard to find vegan leather products that meet my standards. I am so happy that I can have decent quality Chelsea boots, hiking boots and faux wool coats now.

A little tip: If you didn’t receive a confirmation email regarding the message you sent to their customer service. Write the message again. Because that means they didn’t receive your message. It happened to me twice. System bugs I assumed.

I ordered the insulated waterproof Chelsea boots from Will's. When I lived in the UK I bought shoes and boots from Will's and have always been really happy with them. This time I ordered boots to Canada since I live here now and quite like the boots which I'd rate at 4 out of 5. The fit is slightly snug but I'm betting they will stretch just slightly which will save me having the ship them back. The reason for the 3 out of 5 rating is because they are expensive when converted to CAD and additionally I had to pay $40+ in handling fees and GST to pick them up. Presumedly when I'd already paid VAT in the UK. So all in all the cost is very high in CAD, so much so I could have bought a level higher boot in Canada. Lesson learned. Shop carefully from abroad.

I can't speak highly enough about Will's Vegan Store! They are like a proper old-fashioned company who care about their customers and are kind and super-helpful to deal with. I experienced an issue with my beloved WVSport Waterproof Hiking Boots which my sister had bought me as a present, so got in touch with the company to see what they could do. My contact there, Aarti, was just brilliant! He got back to me straight away and we have exchanged a flurry of emails: Will's Vegan Store bent over backwards to help - as I type this, a replacement pair are winging their way to me! The boots are beautifully made with the planet, its creatures - and the customer - in mind. 10 stars to WVS!

Awesome Vegan black suede jacket. Well made and fits perfectly for a medium size. Great communication throughout. Even the packaging was eco- friendly,recyclable. Good work! Recommend!

I have a wonderful pair of boots that I bought from Will's 4 years ago. After 3 years of wearing these boots almost exclusively from October through April, I had to get the heal tread replaced. The replacement wore down much quicker than the original so I reached out to the company asking to order a replacement part. They couldn't sell one but insisted (x2) on paying my cobbler bill. I would have never expected that, given how old these shoes are. Definitely some of the best customer service I've experienced!

I had two experiences with them and I've honestly never encountered better customer support. I don't know how they can afford it. They take returns no questions asked, even when the product cannot be resold again, they send replacement parts with no charge. It's unreasonable how kind this business is to the customer. Items are high quality too. The only reason I had to return a pair of shoes was wrong size.

Since becoming vegan 5 years ago, I've bought several pairs of shoes from this company. I have two pairs of sandals, heeled boots and a pair of chelsea boots. They are all excellently made, long-lasting, and beautifully designed. Each pair will last you years and years. Very reliable.

I had an issue with changing my address for delivery and the team dealt with it so quickly and efficiently!

I love my WVS hiking boots, they are so comfy but do need a little breaking in. Mine were waterproof for two years and then started letting in water because the top layer of the boot had started to peel off. I contacted Wills Vegan Store and they happily sent a replacement pair for me. Their communication and service was excellent. Thank you very much, I look forward to continuing my adventures with dry feet.