Will's Vegan Store Reviews 

Great customer service all around. I recently bought a pair of shoes which were the wrong size, and the return process was smooth and painless. The customer care rep was respectful and got it all sorted without any trouble.

I recently bought a second pair of shoes from this brand. My first pair still holds up really well after three years of near-daily use and I wanted to add a different variety of boots to my wardrobe.
They're well worth their money, the quality is impeccable.
There was an issue with the delivery and their customer service was quick to respond and could not have handled it any better - they were so helpful and on top of it!

Hiking shoes are very comfortable and of great quality, customer service is outstanding, I highly recommend

The vegan shoes generally have a better quality than others in the market. However, some have quality issues. The customer service helps to repair or refund, but communication with them is difficult.

First time purchase -black oxford brogue women shoes size 7
Arrived promptly responsibly well packaged ( via Royal Mail.) Shoes look beautiful and high quality
Fit is perfect and comfortable
I had a query about the outer sole and raised this with customer service (Aarti) who clarified this within the hour with excellent detailed information.
Very impressed and would definitely purchase again.

Excellent quality shoes. Last pair of brogues I had lasted some 10 years of regular wear (with resoling).
However, I was prompted to leave this review by their truly exceptional customer service. I had an issue with my last purchase but Will and Aarti were extremely helpful in resolving it satisfactorily. I was really impressed with how quickly they got back to me which meant it was really easy and painless to resolve. Thanks to Will and Aarti :) I will definitely be buying from here again.

Best vegan winter boots for Québec!

I look like the prettiest princesse and my feet are warm, dry and cozy!

Unfortunately not that convinced. Beautiful website and information. And fast delivery as a plus.

But photos on the website are different from actual products. One pair gave me afwul blisters and pain after wearing once. Second pair was too big, Sems to be a known issue ragrding the reviews but no information from seller on that.

Worst part is the service, emailing is frustrating as I dont get a real reply. Or its a robot or the service agent and i are from different planets. I dont feel taken any serious.

The are supposed to have peperless returns. But I have the nearest UPS service point at 5 km distance and the return requires a printer. And Wills doenst really respond. Not sure what to do with the painful pair of shoes, the other ones need a return or replacement.

Wills replied after this review with a person email and information. Thanks. I still thing the return process is difficult (although: they offered easier options after review) and the quality has to convince me in use.

Bought a fantastic coat from Will at a vegan fair and had to return it for a different size. It was all done swiftly with great customer service.
All the eco credentials on the garment are so impressive - i learnt a lot about how things should be.

ABSOLUTELY AMAZING SERVICE!
I bought a pair of winter boots that unfortunately turned out to have a production error. I didn't, however, notice this until the next winter season, nearly a year later, but when I wrote them I got a quick reply and was reimbursed with the value of the boots.
The boots themselves are also of an impressive quality appart from the slight production error in my case, and I highly recommend using Will's Vegan Store due to their absolutely amazing service and products!

Bought a fabulous pair of boots I looked at the reviews first and it said go a size smaller which fit me perfectly straight out the box 👌🏼

Bought a belt, broke it by accident, then I ordered the part that was broken again at wills vegan store. They had to order that part but it took 6 weeks. After complaining that it took so long, they sent me a whole new belt and eventually also two of the broken parts for free. Customer service at its best! Thank you!!

Good products but...unresponsive customer service and unreliable delivery service (DHL parcel) : big delays, tracking number not working, and damaged packaging...

I have bought several items at Will’s Vegan over the years. I love all of them. The shoes are comfortable and stylish with great quality. My biker jacket is my “precious” and source of many compliments 😉 This company’s customer service is truly above and beyond!

Another great experience with these folks.

Had a faulty pair and they provided a replacement pair. Couldn't say that about many places these days. Top-notch.

The shoes look good and are comfortable. The people working are helpful.

SUMMARY: Wearing these shoes resulted in a lot of pain and a trip to the doctor.

DETAILS: I'm 56, so I've owned countless pairs of shoes in my life, but nothing compared to the experience I had with these shoes. I put them on, they felt comfortable enough, went to walk the dogs, and in just a few minutes, I started to get a lot of pain in my right foot. I'm not used to having pain, thought it would subside so I didn't turn back. By the end of the 30-minute walk it was pretty bad. I hobbled around for the next few days, and of course didn't wear the shoes again, but without getting better, I made an appointment to see the doctor. No real answers there except that he said the shoes don't have arch supports and if I were to wear them again I'd need to by arch inserts (orthotics). Ibuprofen cleared up the pain.

Will's has a generous 1-year return policy, which wasn't long enough for me (bought them 12/22). I have a disabled family member and I'm busy from morning to night every day, and never found time to return the shoes within the 1-year period.

Rating 2 stars instead of 1 because maybe, somehow, the problem wasn't the fault of the shoes, it was just a bizarre coincidence, but to me, no pain until the one time I wore these shoes, it really feels like it was the shoes.

I used to be a repeat buyer having bought the same shoes back in 2017 as I did this year.

The quality has gone down the toilet since then. Same price for the shoes but clearly an inferior product. Shoes that once lasted years and years are now falling apart after about 9 weeks of wear.

Great products.
Their shoes are really nice.
The shoes are really resilient and can be last for many years considering to change the sole.
The belt are also great looking but it seems they will have to be replaced after 3/4 years.

The Chicago Lo-Tops are instantly some of my favourite trainers I've ever owned - stunning and so comfy 💚