Will's Vegan Store Reviews 

Best vegan shoes/boots that I've found so far. Belts not quite so good though (yet!). Good delivery service. Good sustainable packaging. Responsive.

Will, the belt functions and looks good...this may be more a case of my personal preference for belt material that is a little more flexible rather than any kind of fault with the belt.

*please see below for an update to the initial review*

Initial review:

The shoes are very nice, but you can't rely on the delivery dates they quote and they'll stop replying to you if you ask them about it.

I ordered these for a wedding on the 9th of this month, based on the delivery times on Will's website ("delivered by the 6th or 7th"). They dispatched them late in the evening on the 5th via a 48 hour delivery method, so they were never realistically going to reach me by the date they promised - something they would have known on despatch. The shoes also seemed to sit at their warehouse for a further 2 days before reaching their local mail centre. Will's let me down by over-promising on delivery times and by despatching the item much too late to meet their own promises.

I replied to the email Wills sent with tracking info, because I was getting concerned that they weren't going to arrive on time. Wills replied back to this quite promptly, but only to advise that the shoes had been despatched, and repeating the tracking info I already had. This was all on the 7th, the day they promised I would be getting my shoes. Will's let me down with this very unhelpful response.

I replied, again on the 7th, to say that the shoes were obviously still sitting in their warehouse, as shown by the tracking info. I told them about the wedding and asked if they would get to me in time, or if there was anything they could do to fix the situation. Will's let me down by completely ignoring me.

I replied again the next day (8th) to again ask for an update and to ask them to reply to my previous message. I also politely advised that this had all been quite poor service. Will's let me down once again by completely ignoring my email.

The 9th came along, and it should come as no surprise that the shoes were not delivered in time for me leaving for the wedding. To Royal Mail's credit, they did actually deliver the item later on the 9th, which was 2 days after it reached their office, but unfortunately that was all too late because Will's took so long getting it to their mail centre. Will's let me down by not getting my item to me.

To do better, Will's should:
1. Send items by a quicker delivery method, at their own cost, if they are going to despatch items so late.
2. Offer other delivery options. I'd have happily paid more for quicker delivery.
3. Stop over-promising the delivery times on their website.
4. Stop ignoring customers who politely contact them about their orders.

So in summary, I really wouldn't advise ordering from Will's, especially if you need your item by a certain date. You can't even order earlier to give a couple of days leeway, and they'll pretend you don't exist once you contact them. Avoid.

The wedding was lovely, though :)

Update following feedback from Will's:

I'm not sure why they think my messages were across different channels, as everything I sent was to the same email address as part of the same email chain. I also didn't receive any offer of an immediate next-day re-shipment (including checking my spam folder for anything that could have gone astray). So it does look as if they are having some communications issues at their side, and I hope these are rectified soon.

Nonetheless I'm pleased to see them owning their failures in this instance and I hope they can follow through on their promise to amend the delivery dates on their website. I've also received a nice apology email from Will's, which I appreciate.

I've ordered 3 pairs of shoes from WVS: sandals, Mary Jane shoes, and boots. They are all amazing! Great quality and very comfortable even wearing them for the first time. Customer service was great in resolving a minor shipping issue. I highly recommend this ethical, sustainable brand.

Superb shoes. I'm on my third pair!

Also, beyond gold star customer service. I had an issue, and it was sorted immediately. I was incredibly impressed by how fast and carefully this was dealt with. Seriously impressive.

Can't recommend these guys enough. Fantastic products, fantastic service. If only all companies were like this!

The shoes I ordered are Just as expected! It needs some walinking time until they perfectly fit, but then it feels good.
Also the shop was really helpful as there was some trouble with the first shipment of the shoes. When I contacted them they helped immediately and solved the problem.

I’ve known this brand for a long time and have bought several pairs over the years. I really like their styles, the quality, and especially their sustainable philosophy. The shoes I own are very long lasting and extremely comfortable to wear, even for long days.

I also had contact with customer support a few times, and the service was always very helpful, friendly, and solution oriented. That’s something I really appreciate.

All in all, a great vegan fashion brand that I can truly recommend!

I have been vegan for 13 years and have sought various vegan shoes. Will's is by far the best and seems to me to also be very sustainable in its practices WHILE still being affordable. I have four pairs of their shoes, one women's boot, one women's dress shoes, and two mens dress shoes. I am a woman and like the men's styles for dress shoes. All fit very well, even though I would like a slightly tighter fit for the mens shoes (their smallest size in mens' is a womens' USA 9 equivalent (Euro 40), which works for me as someone that uses 8.5 for daily shoes and 9 for athletic shoes).
I love the material and look. I got a ton of compliments and no one ever knows they are vegan, but I always am sure to tell them because I like the look of surprise. They have very ethical practices all around and the shoes are very sturdy. Very little plastic, with majority of the material being bio-based vegan leather made from plants.

All of my pairs are in great condition! My boots are the oldest, about 5 years now, and look brand new after a good polish. My second oldest shoes are my mens' signature derbys. I've had them for 4 years and are still great! I wear them the most so they are more worn in, but they look and feel great and go with all my outfits.

I almost forgot that I also have their Messenger Bag and two belts (one black and one brown), all of which I use all the time and love so much. The messenger bag is perfect for my job. The belts go with my shoes and make my outfits real snazzy. Highly recommend to anyone looking for good quality and slow vegan fashion clothes.

Thanks very much for making such great quality and beautiful products. And thank you for always having such kind and quick responsive customer service.

This company is top of the line!!

The size I ordered were a bit tight (I've tended to buy Clarks in the past which seem to be a bit bigger - not a criticism, just an observation). Despite my having worn them, and there being signs of wear, I was able to swap them for a larger size without having to pay any shipping costs. Top service.

I had a problem with my vegan walking boots. I contacted customer support and they resolved the issue quickly and professionally. These days customer service is in rapid decline and to be treated fairly and politely is a breath of fresh air. Keep up the great work.

The shoes I ordered were a bigger fit than expected and unfortunately very uncomfortable. Due to some minor scuffs on the sole from wearing them at home, I wasn't able to return them, but they very kindly offered a voucher for the full value to order new ones. I've since donated the originals to a local charity. The team were very kind and responsive in arranging the voucher and hopefully the replacement pair will fit better.

Excellent customer service and well-made boots. I have a pair of Will's Aviator 2 that lasted years (might get them re-heeled). Wanting something different, I ordered a pair of Rangers. Measured my feet and used the size guide, but they were too big. They quickly sent the next size down. They were really well made and looked nice - just not on me. I asked to have the Slip-On Booties instead, same price. I'm really impressed with the quality of the boots, the fit is nice. I'm even more impressed that they did all this to get me into the right pair of boots. Super happy about all aspects of my purchase.

I have shopped here for years and I am a massive fan! Their shoes are so well made, look great on, and last for ages. If they don’t fit right when you’ve tried them in at home, they offer an excellent exchange system. I have bought smart work shoes, walking boots, smart + casual boots… my husband has smart shoes and walking boots… we both wear them really often - all so comfy.

Their customer service is amazing and I love their values. Email them if you ever have a query.

I am going to try their kitchen bits and bobs which look good. Love that they are expanding product range.

100% these guys are the best.

I am extremely pleased with this company and the walking boots I received. They are stylish, comfortable and waterproof. I had a small issue with one of the boots and emailed Will’s Vegan Store who immediately sent a replacement pair, no questions asked. I would highly recommend this company and will be purchasing from them in the future. Kathryn

It’s always been difficult for me to find comfortable shoes. After lots of research I discovered Wills and spent time reading the reviews carefully. I couldn’t believe how easy it was to slip these on. As a seamstress I could tell the quality of workmanship and material. Very impressed! I will certainly tell friends, buy some for my husband and more for myself. I feel relieved I finally found a great company for shoes. Your feet are important so best to invest in them with reliable footwear . Thank you !!

Im so unhappy with my recent experience. I attempted to purchase a belt for $50 and when they were out of the item they said I could either put that towards a different item or get a refund or a discount code to use towards a different item. When I responded with my selection they wouldn't answer. I emailed them for months and nothing. They have ZERO customer service as in there is no way to get ahold of them apparently. I have spent a ridiculous amount of time trying to get in touch with them. I will not be returning to this store.

After my most recent attempt to contact them after emailing for months I got a prompt response and refund. I have no idea why I haven't been able to get ahold of them when its the same email they listed in their reply that I've been contacting.

I had problem with a pair of boots and I emailed will’s vegan shop
And they got back to me the next day
They were very helpful and sorted it
Out I can’t rate their customer services
Any higher I will definitely shop there
Again

I returned my order a month ago and I still haven't received a refund. I've directly emailed the company twice but they haven't responded.

Incredibly fair and quick response to a problem. Great Company. Right on Ethics. Great shoes and boots. Go Vegan.

My query about the width of the boots I wanted was answered quickly and helpfully.

I have worn them almost every day for over 6 weeks, and often in wet weather. They have proved to be waterproof.