Willows Finance Ltd Reviews 

221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and consistently professional, ensuring that even complex financial situations are managed smoothly. Consumers note that the supportive team provides exceptionally clear communication, answering questions promptly and keeping people fully informed at every single step of the application. Some reviewers were happy with the exceptionally fast response times and how efficiently their loan applications were completed in a matter of days. Reviewers also highlighted the incredible convenience of handling everything remotely via digital communication channels, making the entire procedure completely stress-free for working professionals.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, speed, and helpful... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire process. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service from start to finish! Jeff and Simon were both incredibly helpful, responsive and did everything they could to support us throughout the whole process. I particularly... See more

Company replied

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(221)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Highly recommended, Jeff and Simon, were very helpful throughout the whole process, very quick to respond to messages which is always appreciated in today's world.

11 September 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi David thank you for taking the time to leave a review- the customer response time makes or breaks the process really and we are most grateful when information requested is provided promptly, as it was in your case. Many thanks!!

Rated 5 out of 5 stars

Simon and Jeff.

Simon and Jeff were absolutely brilliant! I couldn’t have asked for better advice. They were both professional and friendly and kept me updated regularly. I would not hesitate to recommend Willows Finance. Thank you guys!

6 September 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Cath thank you for taking time to leave us a very nice review we are most grateful.

Rated 5 out of 5 stars

Corinne & Jeff

Hi I can't thank Willow finance enough especially Corinne and Jeff who went above and beyond with dealing with my loan. They kept me upto date with everything and nothing was to much trouble and they dealt with everything in a professional manner. I would certainly use Willow Finance in the future. Thanks again.

5 September 2024
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much Nicola taking the time to leave us a lovely review. Many thanks from us all

Rated 5 out of 5 stars

Excellent communication throughout the…

Excellent communication throughout the process and all the advisers who helped with my application were extremely knowledgeable and professional.

27 August 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Salima -we are most grateful for your kind words and I will pass them on to the whole team. Many thanks.

Rated 5 out of 5 stars

I cannot thank Simon and Jeff enough!

I came across Willows Finance just by chance and what a good company they are. Simon and Jeff have handled my process with pure passion for a positive outcome for my problem. I have never felt so reassured, Simon and Jeff are true team players. I must say a big thank you for other members of the team, you have all worked so hard during my time with you - 10/10 👍🏼 many thanks again to Willows Finance for the staff you employ. My words cannot express my gratitude. Kind regards, Stuart and Holly!

27 August 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Stuart & Holly thank you for taking the time to leave us such a great review -as always it’s greatly appreciated by everyone here. Many thanks

Rated 5 out of 5 stars

Jamie and Marie from start to finish…

Jamie and Marie from start to finish gave updates , never left in the dark . A process which I thought would be humiliating and would have been judged .. I can only give praise for their total professionalism.. would highly recommend

21 August 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Samatha so pleased we could help & very grateful for your kind review.

Rated 5 out of 5 stars

Excellent

The communication. The consultative approach. Genuine care for customers.
Jeff was absolutely terrific and the level of support was excellent.
Would absolutely recommend.

19 August 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Jacqui - Really appreciate you taking the time to give us some really positive feedback, not to mention giving us such a great review, it's always appreciated by everyone at Willows. Many thanks

Rated 5 out of 5 stars

Just want to say a MASSIVE thank you to…

Just want to say a MASSIVE thank you to Marie and Jamie for being so friendly and helpful in finding me a mortgage to suit my needs and the shortest term as possible at an affordable rate. Couldn’t recommend them enough!!

9 August 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Kerrie thanks so much for leaving such a nice review it’s very much appreciated.

Rated 5 out of 5 stars

Never admit defeat. Life saviours

A huge thank you to Jeff , Simon and all of the team. I literally thought all was lost after exploring unlimited options and being told no, not sure what directed me to Willows Finance but certainly glad that I did. The team are amazing, great customer service and we're transparent with all communication. Thank you so much

8 August 2024
Unprompted review
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Reply from Willows Finance Ltd

Hi Michelle - such a kind review, we are very grateful indeed- thank you for your determination to get this done & we did - best wishes to you.

Rated 5 out of 5 stars

Fantastic

I cant thank Marie and Jamie enough for finding me a mortgage in these differcult times that will enable me to pay it off before I retire. Marie and Jamie you always kept me up to date and explained everything clearly and despite having a low credit rating you never made me feel bad about that and that really means alot because i felt i could trust you. I would reccomend Willow in a heartbeat.

25 July 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

It’s always great to hear positive feedback & always it’s our mission to provide customers with a positive experience when dealing with Willows Finance - thank you for taking to time to leave us a wonderful review.

Rated 5 out of 5 stars

One of the easiest experiences I’ve had

I’d highly recommend Willows Finance to anyone, the friendly service, professionalism, speed and personal experience I’ve had really is second to none.

I was in a tricky situation, they took the reins and found me a great deal. With regular updates throughout the process, I knew exactly how things were going and where I stood.

The whole team were truly fantastic, and I can’t thank them enough for making everything so easy and simple.

23 July 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

We always do out very best to ensure that we provide the best possible customer journey - we are most grateful for your feedback.

Rated 5 out of 5 stars

Positive experience throughout

Positive experience throughout. Great communication at every step. Corinne sourced the right product quickly and was incredibly helpful. Jamie took us through the rest of the process and provided exceptional service.
Would thoroughly recommend

22 July 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much for taking the time to leave us such a great view - always appreciated.

Rated 5 out of 5 stars

Willow finance was outstanding dealing…

Willow finance was outstanding dealing with my secured loan, Marie and Jamie were so efficient when dealing with all the relevant documents and managed to find my loan and have it approved in such a short time. Outstanding service all round!

16 July 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much for taking the time to leave Jamie & Marie a great review - it is very much appreciated & once again thank you for placing your application with Willows Finance

Rated 5 out of 5 stars

Absolutely outstanding!

Willows Finance have been absolutely outstanding. When I thought that no one could help me, they took the time to listen to my individual circumstances, match me with a lender that could help and show compassion at every turn. Jeff was simply amazing. He relentlessly pushed to achieve the outcome that I needed to get my finances back on track and he communicated everything to me at all times. Willows Finance have without exaggeration changed my life and I will be forever grateful.

16 July 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Jo thank you for taking the time to leave us a great review always appreciate good feedback. Many thanks

Rated 5 out of 5 stars

Recently used willow (Jeff) to help…

Recently used willow (Jeff) to help with my finances, brilliant service, easy simple and there fees are more than acceptable, highly recommend

Phil

9 July 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

We are really grateful for the review & very pleased we could assist you -as always the customer supplying the information required quickly is key - Many thanks

Rated 5 out of 5 stars

Everything done very quick great…

Everything done very quick great communication ask for Jeff if using them

11 July 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for the kind review David- it’s always a team effort to get things sorted quickly.

Rated 5 out of 5 stars

Jamie was amazing

Jamie was amazing, responded within minutes over email! Even replied late in the evening! Everything was simple and all done over email/online so nothing had to be sent in the post making the application so quick and stream line. application took 2/3weeks and from offer to signing and completion was the same day (yesterday). Now awaiting funds today.
Thank you guys for everything!

1 July 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Sara Very kind of you to take time to leave a wonderful review on the service Jamie provided to you -it’s always appreciated when a customer takes the time to give us feedback. Many thanks Jeff

Rated 5 out of 5 stars

My experience with Willow Finance has…

My experience with Willow Finance has been extremely positive.
Yes we had a good outcome
This is because Willow team were always very professional ,
Very quick and efficient in their response
Very supportive of our circumstance and went to my mind above and beyond.
I would work with them again

28 June 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Funmilayo - thank you so much for taking the time to leave such a detailed review of your experience dealing with Willows Finance - Jamie worked extremely hard as you know to achieve the positive outcome we all wanted -Once again many thanks.

Rated 5 out of 5 stars

Highly recommend Willows Finance

Highly recommend Willows Finance. Jamie, Simon and Jeff have all be wonderful. Professional, efficient, took the stress way from me. Was a super swift process.

26 June 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you very much indeed for taking the time to leave us a great review it’s always appreciated. -thanks Jamie

Rated 4 out of 5 stars

I cannot thank Jamie and Jeff enough…

I cannot thank Jamie and Jeff enough for helping us with a very long and difficult process to get our loan sorted. Highly recommended,many thanks to willow finance.

25 June 2024
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Chelsea thank you for the kind words very much appreciated by us all at Willows -Many thanks Jamie

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