I have ordered twice now and intend to do so immediately after sending this email. My reason for doing so is the responsive feedback from the friends and professionals who have been so supportive sin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been buying Williams biscuits and treats from shops for several years and this year decided to order directly from the company for ourselves and to use as gifts. The quality is fantastic, handm... See more
One of the items ordered Orange and Ginger Biscuits arrived crushed As they were going to be a present I phoned up to see what could be done. Excellent customer service in that they apologised alt... See more
Ordered a few times now and they are just consistently excellent. Putting aside the great packaging and quick delivery, the absolute best biscuits around. The shortbread and ginger biscuits as good... See more
Company details
Written by the company
Williams is a family bakery based in the heart of Lancashire. Famous for our luxury biscuits, Eccles cakes, gooey flapjack and scrumptious traybakes, you can find our products in garden centres, delis and farm shops as well as on our website!
Contact info
Unit B5, Anchorage Business Park, Chain Caul Way, PR2 2YL, Preston, United Kingdom
- 01772 724 888
- online@williamshandbaked.co.uk
- williamshandbaked.co.uk
4.8
Excellent
754 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Williams Handbaked
We're glad you like them Stephen, and thanks for your review!
Arrived quickly and very well packed
Arrived quickly and very well packed. Not opened biscuits yet as they are a gift. Service great.
3 April 2024
Reply from Williams Handbaked
Thank you Jayne, much appreciated!
So very impressed with my order.Perfect…
So very impressed with my order.Perfect in every way.Beautifully packed and presented,wonderful goodies inside.My daughter was so thrilled with her unexpected gift.Spot on, thankyou.Isobel.
2 April 2024
Reply from Williams Handbaked
Thank you for your generous review Isobel, and we're so happy to hear your daughter enjoyed them!
As ever quick delivery very well packed…
As ever quick delivery very well packed and top quality. The cakes are divine
28 March 2024
Reply from Williams Handbaked
Thank you Jill, we're glad you like them!
Easy to order delivered quickly, lovely and fresh
Ordered some biscuits and treats for my daughter as a treat. Ordering online was very easy and they were delivered quickly. Lovely, fresh and tasty! Would definitely recommend.
28 March 2024
Reply from Williams Handbaked
Thank you for your kind review Margaret, and we're glad your daughter enjoyed them!
Mixed biscuits and tray bakes
Your biscuit’s are absolutely delicious and so popular with all my friends They are so easy to order and delivery is so quick I just received a box and they are all gone so i will have to order more They are a great idea for presents Thank you so much There is such a selection
28 March 2024
Reply from Williams Handbaked
Hi Mary,
Thank you so much for your wonderful review, and we're really glad to hear your friends enjoy them as much as you do!
Great taste great value very pleased…
Great taste great value very pleased with product well packaged will certainly buy again
27 March 2024
Reply from Williams Handbaked
Thank you Malcolm, much appreciated!
Reply from Williams Handbaked
Thank you Rebecca!
Excellent choc and orange cake…
The quality of the choc and orange cake is excellent, great flavours and very moist. Delivery and packaging great
27 March 2024
Reply from Williams Handbaked
We're happy to hear you've enjoyed our Chocolate Chip & Orange Cake, thank you Vanessa!
Highly recommend ordering for Williams
Fantastic biscuits and the favourites box made for an excellent gift. Beautifully packaged and was very quick from being ordered to arriving. Highly recommend.
28 February 2024
Reply from Williams Handbaked
Thanks Nicola for such a lovely review!
Helpful staff
Can’t thank Williams Bakery enough. Ordered as a gift but my address came up as default, messaged straight away and Rory was super helpful and changed delivery address for me. Box of treats was well received by my parents. Thankyou.
1 March 2024
Reply from Williams Handbaked
Jo, I'm glad to hear your parents enjoyed their treats, and it was a pleasure to help! —Rory
Excellent service and product, as always.
As always excellent service and an excellent product. The hamper was a gift. I was kept updated as to packing, despatch etc and the recipient was very impressed with the cookies and cakes.
1 March 2024
Reply from Williams Handbaked
Thank you Sharon, we really appreciate your review!
Ideal Gift.
Ideal Gift.
As always great selection and prices to suit every pocket. Excellent Customer Service...any queries it's is responded to right away.
5 February 2024
Reply from Williams Handbaked
Thanks for your review Vicky, that's very kind!
Delicious
Delicious, fresh eccles cakes. All items beautifully packed. I will have trouble eating my part of the order before Lent but I am very pleased with the cakes that I ordered to share with friends who have helped me since I returned home from hospital.
5 February 2024
Reply from Williams Handbaked
Thanks for your lovely review Lee, and I hope the Eccles cakes help with your recuperation!
Fantastic family company
Williams provide amazing handbaked goods delivered in lovely packaging. Website is simple to manoeuvre and any changes are always made.
Great company to deal with
5 February 2024
Reply from Williams Handbaked
Thank you for ordering from us, and for your generous review!
Excellent service
As always goodies were beautifully packaged so arrived in excellent condition. Highly recommended
5 February 2024
Reply from Williams Handbaked
Thank you as always Jane, we really appreciate it!
Have ordered several times for gifts…happy customer
Have ordered several times for gifts for family and friends. They have all said the biscuits come beautifully packaged and look really special and taste really good.
Have not been disappointed.
30 January 2024
Reply from Williams Handbaked
We're delighted to hear our biscuits go down well with family and friends. Thanks Fiona!
Great thank you hamper
Sent this as a thank you hamper and they loved. Told me the biscuits were delicious!
29 January 2024
Reply from Williams Handbaked
Thank you Eve, that's lovely to hear!
Great service & amazing product
This is our second order with Williams Handbaked, and as with our previous order the service was fantastic. Our order was very well packaged and arrived quickly.
We ordered a selections of biscuits & flapjacks, and so for those that we have tried have been great. We would certainly recommend Williams and we will be ordering from them again in the future!
22 January 2024
Reply from Williams Handbaked
Hi Emma,
We're very glad to hear you've been happy with our service, as well as the biscuits and flapjack. Thank you for your orders, as well as your lovely review!
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