From the start Sam was very helpful in advising on different models of hot tub. They waited very patiently while we took over 9 months to build the extension before we could take delivery. Delivery we... See more
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Review summary
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My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... See more
Company replied
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more
Company replied
I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more
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Company details
Written by the company
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4.7
Excellent
360 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Bought new filters on line a week ago…
Bought new filters on line a week ago and have whatsapped, emailed and rung( the phone rings then goes dead) with no reply. No filters, no idea what’s going on. Pity because the hot tub, a year old now, is brilliant.
As an update, What can I say but thanks guys. Filters arrived by courier and my tub is back in action in time for the heatwave.
21 June 2024
Unprompted review
Reply from Wild Water Spas
Thank you for your honest feedback, and we're really sorry for the initial delay and lack of communication - definitely not the experience we aim to provide. We're glad to hear the filters arrived safely and just in time for the sunshine! It's great to know you're still loving your hot tub a year on, and we really appreciate your patience and understanding. If you ever need anything else, we’re always here to help. 💦☀️
Easy process
Easy process, no problems , delivery guy was great , hot tub is perfect would definitely recommend
16 April 2024
Unprompted review
Reply from Wild Water Spas
Thanks so much for the great review! We're really happy to hear everything went smoothly and that you're loving your new hot tub. We'll pass your kind words on to the delivery team - enjoy every soak! 💦😊
Easy process and great tub
We purchased a Topaz Single hot tub and it arrived Monday. Today is Friday and the whole family has been enjoying it. Wild Water Spa responded quickly to questions I asked before purchase, delivery was only a 2 week wait, and the delivery was flawless. The tub was delivered on the day promised with everything I ordered. Setup was quick. The delivery person explained all the operations to me and I have had no problems testing and adding chemicals. Tub looks great and is fun.
13 May 2024
Unprompted review
Reply from Wild Water Spas
Thank you so much for the lovely review! We’re thrilled to hear your Topaz Single is already bringing fun and relaxation to the whole family. It’s great to know everything from pre-purchase questions to delivery and setup went smoothly - we always aim to make the process as easy as possible. Enjoy every moment in your new tub, and don’t hesitate to reach out if you ever need anything! 💦😊
Reply from Wild Water Spas
Thank you for the kind words! We're so glad to hear you had a great experience, and we truly appreciate your support. We look forward to serving you again in the future! 💦😊
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY
This is my honest and true review
They are very good at their sales pitch, but after care is absolutely shocking- i have been trying to get a quote from them to replace broken/rusted parts
They will ask you to post a positive trust pilot review on trust pilot after delivery, but beware thats where the customer service ends.
My tub ( miami typhoon ) is 2.5 years old, the speakers have rusted and water is getting in from a broken seal, the diverter valve has broken and they stated they can not get the part and that it is discontineud which is an outright lie
dont buy from them the guarantee is worthless as they provide through a third party, the av is only warranted for a year, and the parts are nearly impossible to obtain honestly I have had a nightmare trying to get them to communicate
I have all the messages and responses if anyone needs to see them. Buy from a reputable dealer who can tell u where the hot tub is from and how readily parts are available... the miami spas are from north america allegedly, i have had some success in another supplier able to get the parts and for an awfull lot less than wild water spa indicated they might cost ...£250 pounds less for the speakers which are 45 pounds each they wanted 350 for the parts and the fitting.....
Update following their reply 12 months later!!!
I have not heard from WWS in over a year
I have since sourced the parts from an alternative supplier who quoted over half the price
I reiterate my warning do not buy anything from this company. Their warranty is not worth the paper it’s written on.
30 April 2024
Unprompted review
Excellent Team
Delivery guys were amazing, and installed really quickly. A demo was given along with some helpful tips. The delivery was 8PM so was dark by the time installed but the guys did a fantastic job. Communication with the company was mainly via WhatsApp but all questions and queries were quickly answered ensuring that we were ready for delivery
24 April 2024
Unprompted review
Reply from Wild Water Spas
Thank you so much for the wonderful review! We're thrilled to hear that our delivery team made such a positive impression, even in the dark! It's great that the communication via WhatsApp worked smoothly for you, and we’re happy to know you felt supported every step of the way. Enjoy your new hot tub, and don’t hesitate to reach out if you need anything in the future! 💦😊
Treat the kids to a new hot tub for…
Treat the kids to a new hot tub for Easter, they are absolutely over the moon with it as are we. Fab customer service and great delivery. Quality product and I was over joyed with the price compared to other company’s! Thank you so much.
29 March 2024
Unprompted review
Reply from Wild Water Spas
Sorry it’s taken us so long to reply to your glowing review — we really appreciate you taking the time to share your experience! We're so glad to hear the kids (and the grown-ups!) are loving the hot tub. It’s great to know you were happy with the customer service, delivery, and the price too. Thanks again for choosing us — enjoy every soak!
Excellent experience all round
Excellent experience all round. Great product, fair price and amazing customer service. So happy thank you!
29 March 2024
Unprompted review
Reply from Wild Water Spas
Sorry it's taken us a while to reply, but thank you so much for the lovely review! We're really glad to hear you had such a great experience with us — from the product and price to the customer service. It means a lot to know you're happy. Thanks again for the support!
Amazing
Amazing! Never out the hot tub these days!! Best money ever spent
26 April 2024
Unprompted review
Reply from Wild Water Spas
Sorry it's taken us a bit to reply, but we absolutely love hearing this! So glad you're getting loads of use out of your hot tub — sounds like money well spent to us too! Thanks so much for the great feedback.
Best hot tubs
Best hot tubs! I love how I can enjoy my Spanish long life pleasure of a swim at night now in the UK! My daughter loves it and husband is obsessed too! Beat family investment 💙
26 April 2024
Unprompted review
Reply from Wild Water Spas
Sorry it's taken us a little while to get back to you, but wow — what a lovely review! We’re so happy to hear your hot tub has brought a bit of that Spanish lifestyle to the UK! It’s amazing to know the whole family is enjoying it — sounds like a perfect investment all round. Thank you so much for sharing this!
Happy customer
Ordered a hot tub for the Easter bank holiday it came in time and was fantastic! Great customer service and a quick delivery thank you so much
14 March 2024
Unprompted review
Reply from Wild Water Spas
Sorry for the late reply, but thank you so much for the great review! We’re really glad your hot tub arrived in time for the Easter bank holiday and that everything went smoothly with delivery and service. Hope you’ve had plenty of relaxing soaks since — thanks again!
Happy Customer
Good price. Prompt response to any questions I had. Delivery on time. Installer was very efficient and knowledgeable. Would use this company again.
25 April 2024
Unprompted review
Reply from Wild Water Spas
Sorry it’s taken us a little while to reply, but thank you so much for the lovely feedback! We're really pleased to hear everything went smoothly — from the price and communication to delivery and installation. Great to know you'd choose us again!
Great value, great service and highly recommended
Ordered 3 weeks ago and got a great deal as they had an offer going.
Tub was due to be delivered yesterday but due to traffic and hold ups they were running late so they called and gave me the option to deliver/install late last night or come first thing. I decided on 1st thing and they came lovely and early meaning the tub was set up and filled early enough for it to be used tonight!
The engineers were great and went through everything with me as well as some tips and hints as never had a hot tub before. They also went the extra mile and popped to the local DIY store for some longer cable so I could use the plug in option as we haven't had the electrics installed yet.
Great value, great service and highly recommended.
24 April 2024
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for sharing your experience! We're so happy to hear everything worked out well, even with the delivery delay — it’s great that we could still get your hot tub set up and ready for you so quickly. We really appreciate your kind words about our engineers, and it’s great to know they went the extra mile for you. Thanks for the recommendation, and enjoy every moment in your new hot tub!
I would have given thus company zero…
I would have given thus company zero stars if I could. I have paid thousands for a hot tub and it has never worked properly for the two years I've had it. The only way I got a response from them was to place a negative review, at which point they threatened to not fix it unless I removed the review. They sent engineers who made one attempt to fix it and said they might need to return. They never did. The only response I get now is that I have to pay to get it fixed as it has not been serviced annually, but it has never worked long enough to get it serviced. It is now going to cost me to get it fixed and Wildwaterspas refuse to help. The company may be great when things go well, but don't expect help if there is a problem. Good luck if you buy from these people.
In response to their reply, as I said, it has never worked for long enough to get it serviced. It takes so long to get a reply from the company and get the engineers sent out that we have hardly had a chance to use the hot tub in 2 years! The only ones threatening anyone is the company threatening me if I don't take down the negative reviews.
24 April 2024
Unprompted review
Reply from Wild Water Spas
Hi Susan,
You purchased your hot tub on the 22.04.22 and you received the order on the 31.05.22.
It has been 2 years since you have placed your order with us and nearly 2 years since receiving the hot tub.
We have been out on many occasions to resolve issues with your hot tub, a service is required to remain under warranty yearly which going by our system you have not serviced your hot tub since receiving it.
We recommend servicing your hot tub yearly the same as car to keep it looked after and to deter any issues that may occur.
If you would like us to come out we can get you a quote for us to come and assess the issue then the engineer can report back to us with what parts are needed for the job as we won’t know until we arrive, then we can give you a quote based on the parts and labour required for the repair you need.
We do not appreciate threatening behaviour of reviews towards our business on any of our channels.
However if you would like us to come out based on the information above please let us know so we can organise a date, we would need the payment prior to the visit for investigating the hot tub repair.
Thank you
Wildwaterspas
Ordered Legend hot tub over Easter…
Ordered Legend hot tub over Easter weekend.. I ordered the wrong colour and asked for delivery.. I sent an email to request colour change... I was contacted via WhatsApp the following working day to confirm change and also sent a date for delivery for just over 2 weeks.. I then contacted them to see if we could pick it up instead.. They immediately contacted me to say we could collect the next day! Which we did! Saving me £250, which was refunded to me straight away..Hot tub up and running 1 week after ordering! Superb customer service! Would definitely recommend this company!
Superb customer service
7 April 2024
Unprompted review
Reply from Wild Water Spas
Sorry it’s taken a while to reply, but thank you so much for your fantastic review! We're thrilled to hear that everything went smoothly, from the colour change to the quick delivery and refund. It's great to know you’re enjoying your hot tub so soon after ordering, and we’re really grateful for your recommendation. Thanks again for choosing us, and if you ever need anything else, don’t hesitate to reach out!
The delivery was excellent
The delivery was excellent. The driver pulled the tub on a sledge to its location and installed the lid lifter. Not filled yet but so far very pleased 😀
27 February 2024
Unprompted review
Reply from Wild Water Spas
Sorry it’s taken us a little while to get back to you, but thank you for sharing your experience! We’re really glad to hear the delivery and installation went smoothly, and it’s great that you're happy with the service so far. Hope you’re able to fill and enjoy your hot tub soon — let us know if you need anything!
Sales experience was excellent…
Sales experience was excellent communications through email and WhatsApp. Harry the engineer was very helpful and professional during the install which was seem less a credit to your company.
Hot tub is well built, easy to use and a good investment. Thankyou Wildwaterspas👍
16 February 2024
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for your wonderful review! We’re so glad to hear you had such a positive experience, from the smooth sales communication to Harry’s professional installation. It’s fantastic to know you’re happy with the hot tub and feel it was a good investment. Thanks again for choosing Wild Water Spas!
Hot Tub Installation
Brilliant delivery and installation by Paul. Everything was explained clearly and he left us with all the instructions. Overall a great experience.
12 January 2024
Unprompted review
Reply from Wild Water Spas
Sorry it’s taken us a little while to get back to you, but thank you for the great feedback! We’re so glad to hear that Paul provided such excellent delivery and installation, and that everything was explained clearly. It’s wonderful to know you had a great experience overall — thanks again for choosing us!
Great customer service
Great customer service, from the ordering process through to the installation and setup. Highly recommended
11 January 2024
Unprompted review
Reply from Wild Water Spas
Sorry for the delayed reply, but thank you so much for your kind words! We're thrilled to hear that you had such a positive experience from start to finish, and we really appreciate the recommendation. If you need anything else, don’t hesitate to reach out!
Reply from Wild Water Spas
Sorry for the late reply, but thank you for your feedback! We’re glad to hear the delivery went smoothly and was fast and clean. We appreciate your support!
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