Wild Water Spas  Reviews 354

I ordered my hot tub with wild water spas just before Christmas ahead of January delivery and the experience has been brilliant from start to finish. Paul delivered the hot tub yesterday and he is such a great guy! He was very patient with all my questions as it was my first time to own a hot tub and he provided all the guideline and tips to run and enjoy my hot tub. Thank you Paul!!

I’ll recommend this company anytime any day!

Delivery was much later than the time stated and there was no communication from drivers or spa company updating me. I wasn’t sure if they were going to turn up and I’d already paid the full balance so was a bit worried.
They did eventually turn up and just managed to fit the spa through my side passage into my garden.
Delivery guys were great (Paul and I can’t remember the name of the other driver), very friendly and gave me good tips for upkeep of the spa. I was sent a text showing basic details on how to work it and set the clock etc.
There were a couple of concerns and issues before delivery but these were cleared up before purchase and delivery but all by WhatsApp.
I’m really happy with my spa and the delivery and so far have had no issues.

Kept update with the order , couple of issues but communication was good so that helped , delivery Guys where first class .

Great company to deal with- excellent service - prompt communication - delivery guys were excellent - all round very happy and are sure our guests will enjoy the new hot tub.

Everything went as planned, sales team very helpful and informative.
The delivery went as planned and smoothly. Everything was set up on delivery and explained thoroughly, very happy with the service all round!

Delivery guys Paul and his sidekick. Brilliant installation went almost with a hitch all sorted quickly. Showed us everything working on situ great sense of humour.

Great service and a great spa, sorted me out a great deal and I would highly recommend them

Brilliant company from start to finish. All questions answered and delivery exactly as promised. The delivery driver Jamie was fantastic, so helpful and positioned the tub perfectly. Really pleased would highly recommend this company.

Just a response to your reply.
I messaged your company the morning of the delivery day to say the 6 work men from our builders leave our place at 17.00 as no builders work on site after that time do they.
Wasn't our fault.
Also I've had a visit from a hottub service company in the southwest to listen to the excessive noise from the motor without the jets going and he has confirmed this noise level isn't normal.

Paul and partner came to deliver and install our new hot tub yesterday. Gave us lots of tips and info. Got in it tonight and absolutely in love with it. Couldn’t be happier

Excellent all round
Driver was great and spent the time setting up and explain everything
Would definitely recommend

To be honest, in the beginning I was sceptical as I was placing an online order for several thousand pounds. I read mixed reviews and could see that some of the less favourable ones were not justified. Also what the company were offering for the price was way more that any competitor I could find. When I read that the air source heat pump could be withdrawn at any time, I didn't think I would actually receive it but preceded to order as it was still a good price. I was amazed and delighted when it actually came and that turned a good price into a great one.
The installers arrived quite late in the evening and had obviously had a very busy day but what was equally obvious was that they were intent on doing a good job and delivering excellent customer service. They installed the hot tub and explained the functions and how to use the chemicals. There were 2 small parts missing to enable connection of the heat pump and I got a real sense that the engineer was really disappointed that he wasn't able to complete the job on the day but they returned within the week to sort it. All working fine and very pleased. I would highly recommend Wild Water Spas based on value for money and service!

Our spa arrived Thursday and can’t fault Paul’s delivery team.
We had been told it would require a crane to lift over brick wall and they hadn’t told Paul that but amazingly they managed to get in anyway.
Spa set up and explained. The insulation that we had paid extra for wasn’t what I was expecting so was able to send back for a refund. Spa now ready to use and very pleased with it. We purchased the Adonis which is a compact bargain model as we don’t have a large space. The only issue is the pillows keep detaching from the spa which is annoying but other than that seems great. The cover lifter wasn’t in stock when they delivered but Paul has already sorted coming back out Wednesday with it and a filter as an apology!

Absolutely love our new hot tub, me the husband and kids are always in it, the service we received was amazing and any questions we had was always answered, smooth and professional company, I would highly recommend, Thanks guys..Rose

Bought new filters on line a week ago and have whatsapped, emailed and rung( the phone rings then goes dead) with no reply. No filters, no idea what’s going on. Pity because the hot tub, a year old now, is brilliant.
As an update, What can I say but thanks guys. Filters arrived by courier and my tub is back in action in time for the heatwave.

Easy process, no problems , delivery guy was great , hot tub is perfect would definitely recommend

We purchased a Topaz Single hot tub and it arrived Monday. Today is Friday and the whole family has been enjoying it. Wild Water Spa responded quickly to questions I asked before purchase, delivery was only a 2 week wait, and the delivery was flawless. The tub was delivered on the day promised with everything I ordered. Setup was quick. The delivery person explained all the operations to me and I have had no problems testing and adding chemicals. Tub looks great and is fun.

Great service. Nothing too much trouble. Will use again

DO NOT PURCHASE FROM THIS COMPANY
This is my honest and true review

They are very good at their sales pitch, but after care is absolutely shocking- i have been trying to get a quote from them to replace broken/rusted parts
They will ask you to post a positive trust pilot review on trust pilot after delivery, but beware thats where the customer service ends.
My tub ( miami typhoon ) is 2.5 years old, the speakers have rusted and water is getting in from a broken seal, the diverter valve has broken and they stated they can not get the part and that it is discontineud which is an outright lie
dont buy from them the guarantee is worthless as they provide through a third party, the av is only warranted for a year, and the parts are nearly impossible to obtain honestly I have had a nightmare trying to get them to communicate
I have all the messages and responses if anyone needs to see them. Buy from a reputable dealer who can tell u where the hot tub is from and how readily parts are available... the miami spas are from north america allegedly, i have had some success in another supplier able to get the parts and for an awfull lot less than wild water spa indicated they might cost ...£250 pounds less for the speakers which are 45 pounds each they wanted 350 for the parts and the fitting.....

Update following their reply 12 months later!!!
I have not heard from WWS in over a year
I have since sourced the parts from an alternative supplier who quoted over half the price
I reiterate my warning do not buy anything from this company. Their warranty is not worth the paper it’s written on.

Delivery guys were amazing, and installed really quickly. A demo was given along with some helpful tips. The delivery was 8PM so was dark by the time installed but the guys did a fantastic job. Communication with the company was mainly via WhatsApp but all questions and queries were quickly answered ensuring that we were ready for delivery