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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the phone cases, praising their quality, durability, and unique designs. Many people appreciate the aesthetic appeal and the protective nature of the cases, noting that their phones have remained undamaged even after significant drops. The customer service is also frequently highlighted as exceptional, with many consumers reporting positive interactions, quick resolutions to issues, and helpful staff. However, some people were dissatisfied with the customer service, mentioning slow email responses, unhelpful interactions, and difficulties with exchanges or refunds. A few other people also felt that the quality of some products, particularly the inner lining of cases or accessories, was not up to par, with issues like parts detaching or mold developing after some use. There were also occasional complaints about orders not shipping in a timely manner or issues with the exchange process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the team as sweet, helpful, and... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the high quality, durability, and... See more

Order

Reviewers mention ambiguous feedback about order experiences. Some customers report satisfaction with timely... See more

Response time

Users describe ambiguous interactions with response times. While some customers experienced quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responde... See more

Rated 4 out of 5 stars

I bought the Orchid case and the camera bling for my iPhone 16. The quality is good overall, though I’d say the products are slightly overpriced. The design is created by sticking a piece of fabri... See more

Company replied

Rated 4 out of 5 stars

I will say this is a great phone case but knowing it’s not MagSafe and is pretty expensive is a little too much (only if you like the aesthetic purposes of phone cases, then this brand is good for you... See more


Company details

  1. Fashion Accessories Store

Written by the company

Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.


Contact info

3.8

Great

TrustScore 4 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing support team

I had an incorrect link for the tracking number all tho the tracking number was correct I contacted the support team and they helped fix the problem immediately!I really appreciate their help.thank you

21 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We are so happy to hear that we were bale to resolve this for you! We appreciate your support!! XOXO <3

Rated 5 out of 5 stars

My daughter loves the design of the…

My daughter loves the design of the Wildflower cases for her new iphone 15 Pro. We accidentally ordered the regular 15 case and they worked with me to return this case ordered by accident and I reordered the one we needed which my daughter proudly displays and shares with her friends!

15 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Amazing! So happy to hear about your experience with us! We appreciate your love and support!

Rated 4 out of 5 stars

good,but a little overpriced .

my new favourite company to buy phone cases from. such high quality and cute designs,and always comes with cute stickers..but also a little too expensive i feel.

16 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We appreciate your support! WF <3 YOU!💖

Rated 5 out of 5 stars

I love my case and accessories

I love my case and accessories! I had a piece of one of my accessories fall off within the warranty time period. I reached out to customer service and Jackelin was great with helping me get a replacement. 10/10 recommend!!

10 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

So glad we were able to get this resolved for you!! We appreciate your love and support! 💖💖💖

Rated 5 out of 5 stars

Really pretty case and great service

Really pretty case, their 6 month warranty is great I had a small issue and they solved it efficiently.

My issue was solved super fast, great customer service. Thanks so much 💖

5 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We are so happy we were able to resolve this issue for you! We appreciate your support! 💖💖💖

Rated 5 out of 5 stars

I’ve bought from them now 4 times and…

I’ve bought from them now 4 times and every single time I’m amazed how professional and quick their staff is. I would definitely say worth the price, I get tons of compliments on my cases and I love how protective they are.

10 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We are so ecstatic to hear about your experience! Thank you so much!!! <3

Rated 5 out of 5 stars

Wildflower is amazing

Wildflower is amazing! I have been purchasing their cases for years, which are adorable, protective and well made. I get so many compliments. Recently I had my phone stolen two days after I bought a new Wildflower case. When I told WF the story about what happened, they gave me a discount code to replace my order which was so sweet and then personally thanked me for re ordering! They have super sweet and responsive customer service. 10/10 recommend.

11 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We are so happy and appreciative of your continued love and support! WF <3 YOU!!!

Rated 5 out of 5 stars

They helped me with signing it really…

They helped me with signing it really quickly when I was unable to on the app, and they were very patient with me.

ALSO I HAVENT STOPPED STARING AT MY CASE <33

11 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Amazing! We love to hear that you are loving your new wildflower case!!!! We appreciate your love and support!

Rated 5 out of 5 stars

Great Customer Service

I ordered from Wildflower Cases about a week before I moved from my current address. I contacted them to ask how long their processing time was (1-3 days) since I had ordered 1-2 day shipping to receive the case before I moved. They were very reassuring that my order would processed and delivered within the time frame, but in the event of a delay, they assured me that they would contact me to change my shipping address. Overall a wonderful customer service experience my new case is lovely.

4 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Awesome! So happy to hear about your experience! We appreciate your support! <3

Rated 5 out of 5 stars

CUSTOMER SERVICE 5/5


I recently decided to purchase a Wildflower phone case after hearing many great things from my friends. I was excited to receive my new case, and the experience exceeded my expectations right from the start.

As soon as I placed my order, I received an email from Wildflower's customer service team. They reached out to let me know they were available for any questions or concerns, which was a nice touch. When I hadn't received a tracking link for my case, I decided to follow up with them.

The response from their customer service was incredibly prompt and helpful. They provided me with all the information I needed and ensured I felt valued as a customer. It was clear that Wildflower not only values customer experience but also prides itself on providing quality items.

Overall, my experience with Wildflower has been fantastic. From their attentive customer service to the high-quality product, I couldn’t be happier with my purchase. I highly recommend Wildflower cases to anyone looking for a new phone case.

6 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

We appreciate your kind words! So happy to hear about your experience with us! Beyond appreciative <3

Rated 1 out of 5 stars

Horrible designs and makes you pay a…

Horrible designs and makes you pay a fee to return it. The case looked nothing like the picture and the design was so grainy it looked cheap. I

5 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Hi Kayla! It does look like our support team has reached out to you and have resolved this issue for you! If further assistance is needed please contact our support team and they will be happy to help! Thank you!

Rated 5 out of 5 stars

This brand means SO much to me

This brand means SO much to me! Kind, consistent, always helpful, and the most protective (and cutest) cases I’ve ever owned! Thank you guys for always coming thru !!

Love my Wildflower fam 🌹🌸💐🌷🌻❤️💋

3 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Thank you for being a loyal customer! WF Fam <3 YOU!

Rated 5 out of 5 stars

Amazing experience✨

I love wildflower cases so muchhh and the new designs they come out with, and the overall protection of the cases are so good! My phone has never even gotten a scratch while using these cases. Shipping is also very quick imo i’ve never had an issue. Customer service is always 10/10 they respond rapidly and also very kind and understanding. Just 10/10 all around, i’m always recommending them to people who compliment my cases💘

3 June 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

So ecstatic to hear this! We appreciate your love and support!!!

Rated 5 out of 5 stars

I love my wildflower cases!

I love my wildflower cases. The unique sleek style is always a staple with my outfits.

I’ve only had one incident with an item, but the customer service team was very helpful, friendly, and they provided me with a solution that best fit the situation.

I will continue to buy from wildflower!

26 May 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

WF <3 you! We appreciate your continued support!

Rated 5 out of 5 stars

When there was trouble with my order…

When there was trouble with my order wildflower was very quick and helpful wth fixing there problem.

28 May 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

So happy we were able to get this resolved for you! Thank you for letting us know about your experience! 💖

Rated 5 out of 5 stars

Love WildFlower cases!

I was recommended wildflower cases by a friend. My experience with wildflower cases have been really good. I am very clumsy so I’m dropping my phone every time I go out somewhere. But I love the fact that there are so many options and the look is sleek but very durable. I most definitely recommend wildflower cases if you are looking for cute cases but also durable/sleek!

20 May 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Yay! We are so happy to hear you had a great experience with us!

Rated 5 out of 5 stars

We have bought several Wildflower…

We have bought several Wildflower iPhone and AirPod cases and have always been so happy with them. They are beautiful and durable and look as good at 6 months as they do new. They just feel very high quality and we have never been disappointed in any of our purchases.

23 May 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Thank you for leaving us this amazing review! We appreciate your support!

Rated 5 out of 5 stars

only cases i’ve had on my phone since…

only cases i’ve had on my phone since 2019. never once had a screen crack (no screen protector) i am always beyond happy with the purchasing/shipping/wearing process of these cases and the companies customer service. cutest designs in the case world and i feel immediately connected to anyone else with a WF case in public. support family owned companies !

16 May 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Wow! We appreciate your loyalty and support!! Thank you for sharing your experience!

Rated 5 out of 5 stars

Best customer service ❤️

Always super communicative, kind, and helpful! They always are quick to respond and super on top of issues at hand. Jackelin was the best with helping me figure out a shipping issue.

15 May 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Amazing! So glad to hear! We <3 you!

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