WiFi Heros Reviews 

272
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and extremely knowledgeable during every single visit to the property. Many people emphasize that the professional engineers always arrive promptly on time and handle all technical equipment with great care. The overall service provided is consistently described as highly efficient, completely professional, and smoothly executed from start to finish. Consumers deeply appreciate how thoroughly the dedicated team explains complex technical setups and tests everything beforehand. Local people also highlight the dependable nature of the work, noting that network installations are exceptionally tidy and carefully tailored.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more

Company replied

Rated 5 out of 5 stars

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more

Company replied

Rated 5 out of 5 stars

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... See more

Rated 5 out of 5 stars

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and comp... See more


Company details

  1. Computer Support and Service Company
  2. Home Automation Company

Written by the company

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(272)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Contacted WiFi heroes as I had some connection issues in the loft, within a week they were round to check on what the problems where.

Once identified it was only a week later before they were back round installing the solution.

They were quick/polite and tidy.

I would highly recommended

9 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent. Ashley sorted out a complicated job and sorted the WiFi for our garden office. Really went above and beyond to get it done.

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Great team

Matt and the team were great at identifying and resolving our wifi problems. Kept up to date with costs, appointments and technology required. Would recommend.

30 June 2022
Unprompted review
Rated 5 out of 5 stars

WiFi heroes provide an excellent…

WiFi heroes provide an excellent service. They arranged someone to come round within a few days to evaluate what we needed and then quoted me the same day. They completed the work soon after and Matt was really efficient and sorted everything out so we have excellent WiFi all round the house.

3 June 2022
Unprompted review
Rated 5 out of 5 stars

Thank you WiFi Heroes for a thoroughly professional, efficient and friendly service

I found WiFi Heros from a search and Barry from the company came to investigate our WiFi, diagnose the problem and recommend a solution. O'Niel and Crew fitted the necessary equipment and the result is hugely improved WiFi speeds and a much happier family! Thank you WiFi Heroes for a thoroughly professional, efficient and friendly service. I would certainly recommend you to anyone experiencing problems with their WiFi.

29 May 2022
Unprompted review
Rated 5 out of 5 stars

Thanks to Matt for a great job done…

Thanks to Matt for a great job done installing our wifi hero fix today. Super friendly and efficiently. Took great care to explain the work that he was going to do, checking if I had any questions or problems, and very tidy in his work and clean up!

27 May 2022
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. Great company with growing business and seemingly excellent attitude and business model. Matt was timely conscientious and efficient. A tidy operator and the overall service experience from the initial site visit to the installation has been positive. If your connection is dodgy and your Internet provider is telling you 'nothing to see here' call WiFi Heroes now. We can then all be heroes, on stress free Internet, every day.

16 May 2022
Unprompted review
Rated 5 out of 5 stars

Matt was great

Matt was great, wish I had found you 3 years ago, life would have been easier!
Office now connected properly, 200ft from the house, Matt was professional, and took the time to check with us where we wanted cable to be installed so unobtrusive.
Tidied up before he left even though job had taken him longer than anticipated.

6 May 2022
Unprompted review
Rated 5 out of 5 stars

Ash was absolutely brilliant

Ash was absolutely brilliant, he done his job professionally. Everything is work very well and he left everything tidy. Ash also went the extra mile with us and help us set up several other devices. Wifi Heros are brilliant and will be calling them again for extra work. Thank you so much for a great service!

29 April 2022
Unprompted review
Rated 5 out of 5 stars

All round good experience

All round good experience. Ash was a good engineer knew what he was doing and carried out the job efficiently and tidily. Considering getting them back to redo the rest of the house WiFi.

27 April 2022
Unprompted review
Rated 5 out of 5 stars

I wish I'd used WiFi Heros years ago.

You know you need to upgrade your wifi network, you think you can probably manage it - with a fair bit of tinkering and a lot of cussing - but the very thought makes your teech ache.

Enter WiFi Heros. They do it in a quarter of the time, with no swearing at all - and they do it properly so you don't even have to think about it any more. When they leave you can be sure you have a secure, reliable network. Yay!

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Samuel and the…

Outstanding service from Samuel and the install team. Always available when I have a question and the install was very thought through and neatly done. All 6 APs working perfectly since install 6 months later. Most of all, wifi is super quick everywhere. I have a Virginmedia connection topping at around 300Mbps and getting around 210-250Mbps everywhere by wifi. 100% recommend Wifiheros. Thank you

20 March 2022
Unprompted review
Rated 5 out of 5 stars

Samuel Is A Star

The family home was getting a broadband speed boost from my Virgin Media supplier which required replacing and activating a new Hub router. Even contacting Samuel by mail at the very end of a busy Friday initiated a speedy, efficient and expert reply from Samuel who also asked me to phone him that evening to confirm that all was working well. This I did, and we received the clarifications we needed for me to have a stress-free weekend with the children. I recommend both him and Wi Fi Heros without hesitation- cheers!

15 March 2022
Unprompted review

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