Banner for Wicken Toys Ltd

Wicken Toys Ltd Reviews 

6,652
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items are well-made and meet expectations. The service, from ordering to delivery, is frequently described as excellent and smooth, with many appreciating the competitive pricing and ease of the process. Reviewers also highlight the staff and delivery teams for being helpful, knowledgeable, and personable, often going above and beyond to ensure satisfaction and provide clear information. However, some customers also noted that certain products had issues such as missing parts or inadequate packaging upon arrival, requiring follow-up for replacements. A few other people also felt that assembly could be challenging due to rough materials or misleading instructions, and some found specific product designs to have limitations.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery service, highlighting quick delivery times and... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as well-made, sturdy,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent service from start to... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending i... See more

Rated 5 out of 5 stars

We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased... See more

Rated 5 out of 5 stars

Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,652)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant!

Brilliant experience from being able to try out the different trampolines to installation of the new trampoline. A masterclass in great customer service. Fabulous product too. Not affiliated in any way, just a happy customer!

7 April 2026
Rated 5 out of 5 stars

Fantastic

Really positive experience. The delivery was fast and the service was excellent. The person who delivered our trampoline was knowledgeable and helpful - the whole experience had a genuine “family business” feel in terms of communication and service. I’ll definitely be using Wicken Toys again and highly recommend them.

7 April 2026
Rated 5 out of 5 stars

Best price we found for wooden monkey…

Best price we found for wooden monkey bar set. Great service and delivery was exactly when they said it would be. Nice personal touch using their own drivers to deliver larger items. Driver who delivered our item was very friendly. Thank you

1 April 2026
Rated 5 out of 5 stars

Superb

Great price, great service.
Clear delivery policy, delivered comfortably within the advertised time frame. Excellent service in terms of delivery status contact and a good product.

1 April 2026
Rated 5 out of 5 stars

Springfree trampoline

I bought a Springfree trampoline through Wicken toys, I was delighted with their customer service, both on the phone and upon delivery / installation. I would highly recommend.

26 March 2026
Rated 5 out of 5 stars

Great website and all the accessories…

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company.

Regards the product a BERG Biky balance bike. Great quality product that looks to live up to the reviews around quality and features. Wicken Toys having actual stock and their website advising of available stock level is great.

For sure will think of Wicken again where purchasing items of this nature in the future.

8 March 2026
Rated 5 out of 5 stars

Kids are extremely happy with their…

Kids are extremely happy with their monkey bars. Delivered within a week, the gentleman who delivered it was very friendly and took it to the area of my choosing. Thank you! Excellent overall experience

18 March 2026
Rated 5 out of 5 stars

I recently bought a Springfree…

I recently bought a Springfree trampoline from Wicken Toys - amazing customer service, very friendly staff at the end of the telephone, the trampoline came on time, the build was included in the price and the man delivering and building was so friendly and polite. I highly recommend Wicken Toys!

17 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look