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Wicken Toys Ltd Reviews 

6,652
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items are well-made and meet expectations. The service, from ordering to delivery, is frequently described as excellent and smooth, with many appreciating the competitive pricing and ease of the process. Reviewers also highlight the staff and delivery teams for being helpful, knowledgeable, and personable, often going above and beyond to ensure satisfaction and provide clear information. However, some customers also noted that certain products had issues such as missing parts or inadequate packaging upon arrival, requiring follow-up for replacements. A few other people also felt that assembly could be challenging due to rough materials or misleading instructions, and some found specific product designs to have limitations.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery service, highlighting quick delivery times and... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as well-made, sturdy,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent service from start to... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending i... See more

Rated 5 out of 5 stars

We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased... See more

Rated 5 out of 5 stars

Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(6,652)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The product was just as we ordered and…

The product was just as we ordered and were very happy with that hence the 3stars. But to get the product here I paid for next day delivery and it took nearly two weeks to arrive and the delivery company wouldn’t follow delivery instructions either. Please change your delivery costs to reflect the poor delivery service

2 May 2026
Wicken Toys Ltd logo

Reply from Wicken Toys Ltd

Hello Mrs Gilbert,

It is great to hear that you are pleased with the product.

I have looked into the delivery timeline for your order and wanted to clarify what happened. Your order was placed on Friday 1st at 15:29, which was after our 14:00 cut-off time for next working day delivery. As this was also a bank holiday weekend, the order was collected by the courier on Tuesday 5th, which was the next working day.

The tracking shows that a delivery attempt was then made on Wednesday 6th at 09:07, with a card left when no one was available to receive the parcel. The system then shows that the delivery was rearranged at 13:44 that same day, and the parcel was successfully delivered on Friday 8th at 11:38.

From the tracking information available to us, the courier attempted delivery on the next working day after dispatch. We are sorry if the delivery experience was not what you expected, particularly regarding the delivery instructions, and we appreciate your feedback.

Kind regards

Wicken Toys

Rated 5 out of 5 stars

Great service

Great service, ordered the set and got a courtesy call to tell me when it would be delivered. Delivery driver was very helpful when it arrived. Product was as expected from the picture and a great upgrade from the previous set we had. Little lad loves it.

5 May 2026
Rated 5 out of 5 stars

Berg rectangular trampoline…

Ordered a Berg rectangular trampoline on Saturday night and it was delivered on Tuesday. Really impressed with the communication and the delivery. The trampoline was taken up 20 steps to get to the back garden and the gentleman did a great job as the trampoline was extremely heavy. I would definitely recommend this great company. My Son will love his new trampoline. Thank you so much.

11 May 2026
Rated 5 out of 5 stars

Excellent service

I haven’t put our plum pyramid together yet so can’t comment, but I can comment on speed of delivery and helpfulness of the driver.

5 May 2026
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. Would definitely recommend Wicken Toys and thank you guys

5 May 2026
Rated 5 out of 5 stars

Plum Wolly Monkey

Ordered on Monday, delivered to North Yorkshire on Wednesday at the time advised to us on Tuesday, everything was there when we assembled it, well made good price very pleased. My grandson watched us put it together and was on it as soon as complete he loves it

29 April 2026
Rated 5 out of 5 stars

Awesome company

Awesome company! Service superb, make you feel worthwhile, which is rare nowadays! And a great product, bought the Plum Bison and two baby swing seats.

25 April 2026
Rated 5 out of 5 stars

What an incredible family-team at…

What an incredible family-team at Wicken Toys! Firstly I would recommend visiting their showroom near Milton Keynes as the array of kids outdoor toys is incredible and great to see/test many of them in person. We recently purchased a Berg Playbase and couldn’t be happier. From start to finish they were incredible. The delivery and install was fantastic. Making the entire process really enjoyable! Look forward to working with them again - such a top team!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery.

Quick delivery.
We had viewed trampolines few days prior at Wicken. Very friendly staff. Not pushy at all but very knowledgeable an they were happy for the children to try all equipment out . Would recommend.

21 April 2026
Rated 5 out of 5 stars

Great experience with wicken toys

Great experience with wicken toys. Ordered a new slide for our climbing frame as previous was damaged. Delivery was quick and efficient. They previous called to confirm delivery slot and all staff was very polite and kind. Would definitely use this company again and recommend!

22 April 2026
Unprompted review

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