White & Sons Reviews 

317
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated local staff for being exceptionally helpful, friendly, and approachable throughout the entire property selling and buying journey. People also deeply appreciate the prompt responses, market knowledge, and reliable support provided, which make complex property transactions feel remarkably smooth and reassuring. Reviewers often highlight how team members consistently go above and beyond to solve complicated issues and keep everyone properly and clearly informed. Some reviewers were not happy with communication gaps, mentioning unresponsive service experiences and unexpected concerns regarding service costs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as friendly, professional, and genuinely... See more

Service

People report positive experiences with service, consistently highlighting the team's professional, friendly,... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are always responsive and... See more

Response time

Reviewers express great satisfaction with the response time, frequently highlighting that agents are quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Cedric & his team highly enough. From start to finish the service was exceptional, when issues arose within the chain they were dealt with promptly and efficiently, all of the... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied

Rated 5 out of 5 stars

Had such a stress free experience buying my first home with white and sons. Cédric was excellent and so was Jack. Both really helpful and knowledgeable about the property, and were super supportive... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank the team at White & Sons in Dorking enough for all their help and support. From start to finish, they made the whole process so much easier than I ever expected. Everyone I... See more

Company replied


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

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No recent history of asking for reviews

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4.8

All reviews

(317)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy experience

White & Sons were always on top of communication and making sure the sale was moving ahead. Even if we had lots of questions, they made sure that everything would be answered in a timely manor. Professional and polite. Special thanks to Rebecca!

8 May 2026
Unprompted review
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Reply from White & Sons

We are so pleased we made the experience an easy one. Thank you for choosing White & Sons to help with your sale and for taking the time to share your experience.

Rated 5 out of 5 stars

White & Sons were brilliant throughout…

White & Sons were brilliant throughout our purchase, especially Rebecca, who was always quick to respond, kept us updated, and did a great job chasing things up. She made the whole process feel much easier. We would highly recommend!

8 June 2026
Unprompted review
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Reply from White & Sons

We are so pleased we made the process feel much easier. Thank you for taking the time to leave a review; we really appreciate you doing this.

Rated 5 out of 5 stars

Positive Experience with White & Sons

We have been looking for a house for a long time and have experience with many Agents in the Ashtead Leatherhead Fetcham area. White and Sons really stood out with their friendly, considered and non-pushy approach. Jack, Erin and Cedric shared a lot of time with us over the past year, and we really appreciate their local insight and personal understanding as we look to make the biggest purchase of our lives! They have been a pleasure to deal with and I would recommend them to anyone wishing to present their home and area in the best light. Thank you again

3 July 2026
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review. We are so pleased that the Leatherhead team left such a lasting impression. Your recommendation is the highest accolade we could ask for.

Rated 4 out of 5 stars

Helpful agents

Helpful agents. Always answered any questions I had.I had a very fun viewing with a member of the team!

26 June 2026
Unprompted review
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Reply from White & Sons

We are so pleased we made your viewing so much fun. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent estate agents

They handled all aspects of the sale of our flat ,very knowledgable on local area and property price expectations.
Weekly updates on how things were progressing.
A set price with no hidden extras along with
Delightful and engaging staff made the whole process an enjoyable experience .

22 June 2026
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. We are so pleased that you were so happy with the service, thank you for choosing us to help.

Rated 5 out of 5 stars

Management company assistance

Sarah Armstrong and team have been really helpful in the process of selling my flat.
I would definitely recommend them as an agent.

17 June 2026
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated.

Rated 5 out of 5 stars

I would highly recommend this White &…

I would highly recommend this White & Sons. They supported us throughout both the sale of my home and the purchase of our new property.
The team were friendly, diligent, and incredibly patient during what can often be a stressful process. They kept us informed at every stage and were always approachable and reassuring.
They also offered excellent value for money, and we felt fully supported from start to finish. A special mention to Jack, who was amazing—professional, responsive, and always willing to go the extra mile.
We are very grateful for their help and would not hesitate to use their services again or recommend them to others.

16 June 2026
Unprompted review
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Reply from White & Sons

We are so pleased that you felt so supported. We really do try to mitigate some of the stress associated with selling and buying homes, so to read your feedback is reassuring. We are over the moon that you would recommend us - thank you.

Rated 5 out of 5 stars

Great team and would recommend highly

We recently sold and bought through White and Son’s Reigate and were very happy with their service.
All the team were friendly, helpful and knowledgeable. There was always an update email or call about viewings and we were kept in the loop the whole time.
The process was made easy and we would definitely use them again if we ever move!

10 June 2026
Unprompted review
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Reply from White & Sons

We are delighted that we could help with your sale and purchase. Thank you for taking the time to leave a review, we are so please you were so happy with the service.

Rated 5 out of 5 stars

Kate has been very helpful…

Kate has been very helpful so far and has been quick with organising viewings. Her responses regarding any questions we have had have been quickly answered.
So far, so good. Thank you....

11 June 2026
Unprompted review
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Reply from White & Sons

Amazing, we are so pleased that Kate has been such a help to you. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Best estate agent in Reigate by far !

Absolutely amazing estate agent in Reigate - had the pleasure of dealing with both Rebecca and Louise ! Nothing is too much trouble, by far the best estate agent I’ve come across in many years of buying and selling - super friendly, knowledgeable and professional, I can’t recommend them more.

9 June 2026
Unprompted review
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Reply from White & Sons

Thank you - your extremely kind words mean the world to us! We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

After four years of being a reliable…

After four years of being a reliable tenant, All rent paid on time, I’m shocked that White & Sons are trying to take a large portion of my deposit over trivial issues. They listed things like a grain of dust as justification for charging me for a full professional clean. That’s not wear and tear that’s nitpicking.

I kept the property clean, took photos before leaving, and handed it back in good condition. Yet they still tried to push excessive charges. I’ve since seen other tenants reporting the same behaviour, which says a lot.

Tenants deserve fairness, not exploitation. If this happens to you, don’t accept it use the deposit protection scheme dispute process, which is there to stop agencies from making unreasonable deductions.

29 May 2026
Unprompted review
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Reply from White & Sons

As part of our end of tenancy process, we compare and contrast your initial check-in report with your check-out report and highlight any discrepancies. As part of this process, regardless of how earnestly you have been paying your rent, we have a responsibility to the landlord to record any issues we find. In accordance with your terms and conditions, the landlord has the right to request that these be rectified using your deposit.

Having been managing tenancy for decades, we pride ourselves on our objectivity during this process.

In the very rare occurrence, the TDS are there as an impartial mediator, should a tenant feel that these findings are not to their satisfaction.

We wish you well with your claim and will, of course, uphold any decision they make.

Rated 5 out of 5 stars

My husband and I have been looking for…

My husband and I have been looking for a property over 3 months, crossing paths with many different estate agencies. White and Sons by far have been the best, most professional, quality in their service, brochures and follow up. We had Steph for a viewing, who showed exceptional mannerisms, knowledge, rapport and professionalism. First time in our house service, we felt truly looked after and in the right hands. Thank you

30 May 2026
Unprompted review
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Reply from White & Sons

We are absolutely delighted to hear that we stood out among other agents. Thank you for your incredibly complimentary review of Steph. So pleased that you felt truly looked after. Thank you for sharing your experience.

Rated 5 out of 5 stars

Kieran was excellent

Kieran was fantastic to deal with throughout our property transaction. The process was far from straightforward, yet Kieran and the team at White & Sons Dorking managed to turn it around extremely quickly and achieve a great result. Their professionalism and ability to navigate a complex deal was impressive. I would have no hesitation recommending Kieran and would happily work with him and the wider team again on future opportunities.

22 May 2026
Unprompted review
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Reply from White & Sons

Kieran and the team were so pleased to hear that they were such a support during your property journey. Thank you for taking the time to leave a review; we really appreciate it.

Rated 5 out of 5 stars

Great Experience

The service we experienced with a recent property viewing was exemplary. Lisa Jane showed us around the property, allowing us space to view while taking note of the queries she was unable to answer immediately. She then did what few agents seem to manage successfully, she followed up promptly with satisfactory answers to all our queries.

14 May 2026
Unprompted review
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Reply from White & Sons

We are so pleased you had such a great experience. Thank you for taking the time to leave such a wondeful review, this has really made Lisa-Jane's day. We wish you well on your property journey, if we can be of any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Had a fantastic experience using White…

Had a fantastic experience using White and Sons for selling and buying our new home. From incredible photography by their photographer Darren to Llyod, Jack and Cédric looking after us through the process. They went beyond their roles for us. Thank you.

28 April 2026
Unprompted review
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Reply from White & Sons

We are so pleased we made your property experience a fantastic one - this is music to our ears. Thank you for placing your trust in us to help you and for taking the time to share your experience.

Rated 5 out of 5 stars

Very happy with the service level and attention to detail

We had been very unlucky with buyers and 3rd time lucky but each time we lost a buyer White and Sons helped us through and we are very grateful for their expertise and friendly staff who went above and beyond to help us get to the stage of exchanging contracts. Thank you to all staff at Horley White and Sons, particularly Steph.

6 May 2026
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, we really appreciate you doing this. We are so pleased we were there to help you with the trials and tribulation that are sometimes associated with moving. We are delighted to have got you over the line, finally.

Rated 5 out of 5 stars

The whole team were super professional…

The whole team were super professional from start to finish despite a tricky chain and lots of moving parts

27 March 2026
Unprompted review
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Reply from White & Sons

We are so pleased we were able to help navigate those tricky elements. Thank you for placing your trust in White & Sons, and for taking the time to leave a review.

Rated 5 out of 5 stars

Really professional service and…

Really professional service and attention to detail from original purchase to exchange of contracts. Thanks Jack.

16 April 2026
Unprompted review
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Reply from White & Sons

We are delighted that you were so happy with the service. Thank you for taking the time to leave a review, this really does mean the world to the team.

Rated 5 out of 5 stars

Cedric and his Team are exceptional and…

Cedric and his Team are exceptional and go the extra distance to make the selling experience as smooth as possible.
They All spent time to make it a personal touch, rather than some of the larger Estate agents. I would not hesitate to use White & Sons for any buying and selling properties.

16 April 2026
Unprompted review
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Reply from White & Sons

Thank you. We are so pleased to hear that our service has the right balance of personal touch and effective chain management. We are over the moon to hear you would use us again. Thank you for placing your trust in us and for taking the time to share your experience.

Rated 1 out of 5 stars

Inflated Deposit Claim – Over 75% Rejected by Adjudicator

I had a very disappointing experience with White & Sons regarding the handling of my tenancy deposit.

At the end of my tenancy, they attempted to claim £1,244.80 in deductions from my deposit, covering cleaning, decorating, and alleged damages. The scale of this claim immediately felt excessive and not reflective of the actual condition of the property.

I challenged the charges and the matter was referred to the Tenancy Deposit Scheme for independent adjudication. The outcome speaks for itself — the claim was reduced to just £315, meaning over 75% of what was initially demanded was rejected. Most notably, the entire cleaning charge was dismissed.

This raises serious concerns about how the original figures were calculated and presented. Had I not challenged this through the proper process, I would have been expected to accept a vastly inflated and unjustified deduction.

As a tenant, you rely on agents to act fairly and reasonably. Unfortunately, this experience has left me with very little confidence in that process. I would strongly advise others to scrutinise any proposed deductions carefully and not hesitate to escalate disputes where necessary.

15 April 2026
Unprompted review
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Reply from White & Sons

We are obviously disappointed to read your review.

This is an extremely unusual situation. In the unlikely event that a tenancy deposit has been referred to the TDS we have historically had all claims upheld. We need to investigate this situation further internally. I would like to reassure you that this process is a well-trodden path and we endeavour to remain as objective as possible with very transparent procedures. We can only apologise for the confusion this situation has caused, we will be taking this up with the TDS.

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