White & Sons Reviews 

317
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated local staff for being exceptionally helpful, friendly, and approachable throughout the entire property selling and buying journey. People also deeply appreciate the prompt responses, market knowledge, and reliable support provided, which make complex property transactions feel remarkably smooth and reassuring. Reviewers often highlight how team members consistently go above and beyond to solve complicated issues and keep everyone properly and clearly informed. Some reviewers were not happy with communication gaps, mentioning unresponsive service experiences and unexpected concerns regarding service costs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as friendly, professional, and genuinely... See more

Service

People report positive experiences with service, consistently highlighting the team's professional, friendly,... See more

Customer service

Consumers find customer service to be positive, highlighting that representatives are always responsive and... See more

Response time

Reviewers express great satisfaction with the response time, frequently highlighting that agents are quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Cedric & his team highly enough. From start to finish the service was exceptional, when issues arose within the chain they were dealt with promptly and efficiently, all of the... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied

Rated 5 out of 5 stars

Had such a stress free experience buying my first home with white and sons. Cédric was excellent and so was Jack. Both really helpful and knowledgeable about the property, and were super supportive... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank the team at White & Sons in Dorking enough for all their help and support. From start to finish, they made the whole process so much easier than I ever expected. Everyone I... See more

Company replied


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

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4.8

All reviews

(317)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Proactive and good communication

Communication and chasing from Rebecca Thomas was consistent, persistent and proactive throughout the entire sale, despite a long process.

11 February 2026
Unprompted review
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Reply from White & Sons

So pleased you found Rebecca to be so proactive and a good communicator. Thank you for taking the time to leave a review.

Rated 4 out of 5 stars

Review for Jordon Yates

My partner and I worked with Jordon on finding. A property. Unfortunately, he didn’t find us one but, we had a fantastic experience with him. Jordon was always available to do last minute viewings for us and was very flexible on timings given that we both work in London during the week. The houses were always well presented and Jordon had really done his research to show us round. Thank you very much Jordon!

3 February 2026
Unprompted review
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Reply from White & Sons

We are so pleased your experience with Jordan was such a positive one. We wish you all the very best with your property search. If we can help at all, we would be delighted to do so.

Rated 5 out of 5 stars

White &Sons were very helpful and…

White &Sons were very helpful and efficient throughout the whole process. Freya was very friendly and supportive, making sure everything went smoothly. Would really recommend them.

16 December 2025
Unprompted review
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Reply from White & Sons

So pleased you found us so helpful and efficient. We are so pleased that everything went so smoothly. Thank you for taking the time to leave a review.

Rated 1 out of 5 stars

Non-communication

The sale of our farm fell through a week before Christmas and I was given the news by my solicitor. The buyer's solicitor said that they had already informed our agent, White and Sons, Leatherhead some days previously. I had not been contacted by the agency. I phoned their office and was told that the person dealing with the sale was away until after Christmas and someone at the office would get back to me shortly. No-one from White and Sons contacted me with any explanation or update, despite several subsequent phones calls. After a week of this, just prior to Christmas and in total frustration, I emailed them to terminate our contract due to non-communication. As of 19th January, I have received no response at all, even to acknowledge termination of our contract. Quite extraordinary behaviour and very poor business model, not to mention rude and disrespectful. So, no, could not recommend this agency.

17 December 2025
Unprompted review
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Reply from White & Sons

We are obviously disappointed that the conclusion to our partnership resulted in your dissatisfaction with the service you received. It is unfortunate, and sometimes outside of our control, when a buyer decides to withdraw their offer once negotiations become protracted.

We thank you for sharing your feedback. We will certainly review the handling of your sale. We pride ourselves on delivering the highest level of customer service and feel disappointed that you didn’t experience this, as so many of our customers have.

We wish you all the very best on your property journey.

Rated 5 out of 5 stars

Patient but proactive team

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten months for a number of different and unanticipated reasons. My weekly visits to see Rebecca and the rest of the team always managed to be light hearted but professional. She managed to hold together a fragile chain even when things got very sticky with just her own charm and my promise of Haribo. I am delighted with my new home and also the service that White and Sons gave me.

9 January 2026
Unprompted review
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Reply from White & Sons

We are so pleased you are delighted with your new home. Rebecca was over the moon to read your kind words, thank you. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very helpful

I made a somewhat nonstandard enquiry and called the Dorking branch for a piece of information. They were extremely helpful and pleasant on the phone. Thank you.

29 November 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. We've been in Dorking since 1817, we pride ourselves on answering "non-standard" questions. Pleased we could help.

Rated 5 out of 5 stars

Freya was brilliant and helped every…

Freya was brilliant and helped every step of the way. Thank you!

2 December 2025
Unprompted review
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Reply from White & Sons

Thank you so much for sharing your experience. Your very kind words have really made Freya's day.

Rated 5 out of 5 stars

Highly professional and instrumental to…

Highly professional and instrumental to getting the transaction over the line! Thanks James for all your help.

28 November 2025
Unprompted review
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Reply from White & Sons

Really pleased James was on hand to get your transaction over the line. Thank you for taking the time to leave a review, we really appreciate it.

Rated 5 out of 5 stars

Went the extra mile to get the sale…

Went the extra mile to get the sale over the line.

27 November 2025
Unprompted review
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Reply from White & Sons

We'll pull out all the stops to get you across that finish line! Thank you for taking the time to leave a review, this is much appreciated.

Rated 5 out of 5 stars

Great Experience

The team at White & Sons are excellent. They knew the property well, were responsive, helpful and not pushy. Lovely team to deal with.

5 November 2025
Unprompted review
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Reply from White & Sons

We are so pleased you found team White & Sons to be excellent. Thank you for taking the time to review your experience, much appreciated.

Rated 5 out of 5 stars

Choose White and Sons!!

We have recently sold our property and from start to finish the whole team have been great. We have personally liaised with Cedric, Jago and Jack with our sale. Cedric valued our property and was really professional and helped us feel supported with our decisions. The team have helped and answered every question we have had. They have been efficient in answering enquiries and giving us updates as and when needed. We couldn't fault the team, they were all great!

17 November 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated. We are delighted that you were so happy with the service, thank you for choosing us.

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience, although the whole process was incredibly stressful (which wasn't down to White & Sons), Rebecca and the team were always very helpful and responsive. We were first time buyers, so the support they gave us throughout was amazing.

5 November 2025
Unprompted review
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Reply from White & Sons

We are so pleased that dealing with us helped to make a stressful situation that bit better. We are delighted that we could make buying your first home a good experience.

Rated 5 out of 5 stars

White & Sons have been professional and…

White & Sons have been professional and attentive throughout our sale. Every member of staff has been friendly and approachable and nothing was too much trouble. I would not hesitate to use their services again. Thank you to the whole team at Reigate for a successful sale.

7 November 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to share your experience. We are so pleased that you would recommend our services; this for us is the validation needed to know that we are providing our clients with great customer service. Thank you for choosing White & Sons to sell your home.

Rated 5 out of 5 stars

A big thank you to White & Sons Horley

A big thank you to James, Steph, Lucy and Charles for helping us sell our house with such ease. From the first meeting with James, we knew we are in good hands - a very professional and reliable team. They took all the stress away and handled every single issue with attention and care. Couldn't have asked for more. I wish White & Sons Horley great success. It was pleasure doing business with you.

24 October 2025
Unprompted review
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Reply from White & Sons

A big thank you for trusting team White & Sons to sell your home. We are delighted that you are so happy with the service. Minimising the stress of a sale is what we always strive to do, so to read your review is reassuring. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

The Leatherhead office staff were…

The Leatherhead office staff were extremely pleasant and very helpful.
More important very accessible.
Recommend and rate the White & Son Leatherhead office very highly

4 November 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated. We are delighted that you rate our Leatherhead office so highly. Thank you.

Rated 5 out of 5 stars

I’m so grateful to the whole team

I honestly can’t thank the team at White & Sons in Dorking enough for all their help and support. From start to finish, they made the whole process so much easier than I ever expected. Everyone I dealt with was friendly, professional, and genuinely cared about making things go smoothly.

A special mention has to go to Kieran, who was absolutely brilliant throughout. He was always quick to respond, kept me updated every step of the way, and went above and beyond to make sure everything was sorted. His calm and reassuring approach really made a difference during what can be a stressful time.

I’m so grateful to the whole team I wouldn’t hesitate to recommend White & Sons Dorking to anyone.

28 October 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderfully detailed review, this really does mean the world to the team. We are so pleased we made this process easier for you, it's what we're here for. We are very grateful for your recommendation - thank you.

Rated 5 out of 5 stars

Thank you Cedric and Jago and Jack for…

Thank you Cedric and Jago and Jack for all of your help and support with our purchase. You have been truly responsive and helpful at every step. Highly recommend!

31 October 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. We are so pleased you would recommend us.

Rated 5 out of 5 stars

They were not our agency but when we…

They were not our agency but when we needed help from them about the process, they were always very helpful

19 September 2025
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated. We are here to help, regardless of who you've appointed.

Rated 5 out of 5 stars

Kieran was excellent

The whole team were super. Kieran was our principle contact and was genuinely excellent at communicating and at times helping to cajole the process towards completion.

14 October 2025
Unprompted review
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Reply from White & Sons

We are delighted to hear that you found the whole team to be super. Thank you for choosing White & Sons to help and for taking the time to leave a review. This really means the world to us.

Rated 5 out of 5 stars

Friendly and Professional

I've been a client of White and Sons for a number of years now, both as a Landlord, and more recently as I've sold a house. The whole team have done their very best on the sale of the house, which has proved tricky at times due to problems with potential buyers. Throughout, I felt very well looked after, and valued as a client by everyone at White and Sons. Stephanie led on the sale of the house, and was phenomenal. Her experience and instinct on when to take action, and what action to take expediated the sale process, and she was friendly, professional and very human throughout the whole process. A real credit to White & Sons, thank you Stephanie.

8 October 2025
Unprompted review
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Reply from White & Sons

Thank you. We really appreciate you taking the time to share your experience. We are so pleased to hear how valued you felt throughout the process, we think Stephanie is pretty phenomenal too. We are so pleased that we were able to help you as both a landlord and seller, thank you for continuing to choose White & Sons.

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