White & Company PLC Reviews 

2,974
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and hardworking, ensuring that complex house moves proceed smoothly. Many consumers note that the moving teams work efficiently, communicate clearly, and handle personal belongings with great care throughout the entire process. Some reviewers were not happy with item safety, mentioning unfortunate instances of furniture damage, scratches, or broken items discovered after unpacking. A few people also reported frustrations regarding inconsistencies in how boxes were packed and occasional careless handling during transport. Additionally, some individuals felt that better communication or more crew members could have prevented these issues.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being friendly, respectful, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional removal teams who... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the hard-working crew and delivery guys... See more

Product

Customers consistently note ambiguous experiences with product, highlighting significant dissatisfaction... See more

Quality

Clients share ambiguous opinions on quality, with widespread reports of severe damage to valuable items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve and his colleague worked really hard in very hot conditions to load the van at the property we were moving out of. On the second day, with delivery to a storage unit, they made every effort to a... See more

Company replied

Rated 5 out of 5 stars

Fantastic. I can’t recommend them enough. The team from the London branch led by Leon: Julian, Jorge, Nathan and France worked tirelessly to make our move as smooth as possible. They were efficient, c... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Communication was always flawless. Everything happened exactly as planned, which gave us peace of mind moving from the EU to the UK. Questions were always answered and we receive... See more

Company replied

Rated 5 out of 5 stars

We have found White to be a fantastic company, whose staff are both friendly and helpful. We have 2 flights of stairs, with some heavy furniture but Jason O and Riley W were not phased by this and w... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shipping Service
  4. Storage Facility

Written by the company

Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,974)

815 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A personal and professional service by White &Co

A personal and professional service by White and Co made the unpredictable and stressful process of moving home go smoothly. Andy O’Neill and his crew checked in with us throughout the move if there was an item or box not labelled making the service high standard

3 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Kim,

Many thanks for your kind review. Your thanks will be passed on to Andy and his crew.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

A great service

A great service. Simon and Jordan did an amazing job packing our overseas shipping - thank you!

5 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx

Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent service from the Knaresborough team

The whole team, office and removal, at White and Co. Knaresborough were excellent from start to finish; flexible and friendly.
We have never used a professional remover before so wasn't sure what to expect. White and Co. were recommended by my parents who had had great experiences on previous moves, and they certainly lived up to to that recommendation. We had a lot of stuff to move along with last minute uncertainty around our exchange and completion date and the whole team were really helpful, supportive and accomodating during such a stressful time for us.
We would not hesitate to use White and Co. again in the future.

22 July 2026
White & Company PLC logo

Reply from White & Company PLC

Good morning,

Thank you very much for your kind review

Many thx

Rated 2 out of 5 stars

Company moved my furniture into storage…

Company moved my furniture into storage and then out again a year later. Some furniture was damaged and even unusable after having been delivered. There were also lots of extra hidden costs

17 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Naomi,

Thank you for your review as disappointing as it is. I have reviewed our files and can see that we collected your goods from a self store and at the time of collection we noted that furniture were already damaged before we loaded it. You also signed at delivery that that you were satisfied with our service and that we delivered everything in the same condition as we loaded it. I also noted that we charged you extra for goods added to the delivery. I am sorry that you were left unhappy after the delivery and if I can be of further help, please let me know.

Louis Spies
Sales Director

Rated 5 out of 5 stars

Fantastic. Highly highly recommend

Fantastic. I can’t recommend them enough. The team from the London branch led by Leon: Julian, Jorge, Nathan and France worked tirelessly to make our move as smooth as possible. They were efficient, careful, considerate and always cheerful and positive even coming back a third day to help reassemble furniture. Leon in particular went out of his way to ensure things ran smoothly. Highly highly recommend! Thank you

29 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Farizeh,

Many thanks for your kind review. Your thanks will be passed on to all the team involved.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Great guys

Great guys, worked really hard but took care too. Excellent service.

15 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Alan,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Mark and Nick were brilliant

Mark and Nick were brilliant! Very professional and had the place packed up in no time at all. Would use them again.

31 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Scott,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Thank you to Kev and Jason for making…

Thank you to Kev and Jason for making my removal day stress free. Nothing was too much trouble for them! They were punctual, worked like trojans and very professional. A great team! Thanks also to Martin who looked after us throughout the whole process. I would thoroughly recommend this company!

31 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Miss Hanley,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Whites were fantastic

Whites were fantastic. They were super efficient and went the extra mile to ensure all our items made it into our new home in a safe condition.

28 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mr Ferreira,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

The removal guys were very friendly and…

The removal guys were very friendly and very professional. They got on with the job and were overall excellent.

29 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mrs Cragg,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Very satisfied customers

The movers were respectful and careful with all our stuff.
Made what could a stressful day easy.

23 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Joy,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

The team was on time

The team was on time, efficient, clean and very respectful when moving our items.

21 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Ms Hawkins,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

I have to highly commend the service I…

I have to highly commend the service I received from this company. I was really nervous beforehand as this was a major move for me with many items covering 3 decades of stuff! The company made it pain free. Utter professionalism from beginning to end point. Stuart and Kevin in particular were exceptional in reducing my anxiety as their competency, expertise and professionalism was experienced by me throughout. I really felt they cared about what they do and that made me trust them. I moved from London to Yorkshire (my home town) and they made it so much less daunting than it could have been. I would recommend them to anyone as your go to if you want the best possible service on the market. They even made it fun! Splendid indeed. THANK YOU. 🙌🏾🤩🚀❤️‍🔥

27 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good Afternoon,

Many thanks for your kind review. Your thanks will be passed on to Stuart and Kevin.

Kind regards,
Louis Spies
Sales Director

Rated 3 out of 5 stars

Variation in packing of boxes

Variation in packing of boxes. There was a definite difference in packing. We had some boxes which were securely packed & others which had no packing material to secure .
The damage to the two pieces of statement furniture, although covered by insurance, is a considerable inconvenience due to the time it will take to get a replacement & the £50 admin fee grates.
Saying that the staff were very pleasant.

17 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mrs McGregor,

Thank you for your feedback. This will be shared with the team who handled your move. I am sorry that damage in transit did occur and I hope that this is rectified quickly.

Kind regards
Louis Spies
Sales Director

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. Whites have moved me from within The UK and also Europe I couldn’t recommend them enough.

17 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mrs Millington,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Fantastic service throughout. Highly recommended.

We had previously had a very bad removal experience with another Company but through every stage of this process, White & Company have been fantastic. Great communication and the team on the day could not have been more helpful and took the greatest care of our possessions. I would highly recommend them to anyone.

27 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Debbie,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

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