White & Company PLC Reviews 

2,973
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and hardworking, ensuring that complex house moves proceed smoothly. Many consumers note that the moving teams work efficiently, communicate clearly, and handle personal belongings with great care throughout the entire process. Some reviewers were not happy with item safety, mentioning unfortunate instances of furniture damage, scratches, or broken items discovered after unpacking. A few people also reported frustrations regarding inconsistencies in how boxes were packed and occasional careless handling during transport. Additionally, some individuals felt that better communication or more crew members could have prevented these issues.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being friendly, respectful, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient and professional removal teams who... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that the hard-working crew and delivery guys... See more

Product

Customers consistently note ambiguous experiences with product, highlighting significant dissatisfaction... See more

Quality

Clients share ambiguous opinions on quality, with widespread reports of severe damage to valuable items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve and his colleague worked really hard in very hot conditions to load the van at the property we were moving out of. On the second day, with delivery to a storage unit, they made every effort to a... See more

Company replied

Rated 5 out of 5 stars

Fantastic. I can’t recommend them enough. The team from the London branch led by Leon: Julian, Jorge, Nathan and France worked tirelessly to make our move as smooth as possible. They were efficient, c... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Communication was always flawless. Everything happened exactly as planned, which gave us peace of mind moving from the EU to the UK. Questions were always answered and we receive... See more

Company replied

Rated 5 out of 5 stars

We have found White to be a fantastic company, whose staff are both friendly and helpful. We have 2 flights of stairs, with some heavy furniture but Jason O and Riley W were not phased by this and w... See more

Company replied


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shipping Service
  4. Storage Facility

Written by the company

Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,973)

815 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have just had a second flit down to…

I have just had a second flit down to London with White &company ( Foress Branch) Excellent service from David in the Foress Branch office and the boys Craig and his colleague were amazing . Craig is a powerhouse. They managed to bring down my baby grande piano and set it up perfectly. It was a sweltering hot day but nothing was too much trouble . It was incredible how hard they worked and were so attentive with everything . I had an issue with pricing but David the manager of head office in Forres sorted it out and was super fair and efficient. I had one encounter with the London branch but they were not personable at all - lacking the northern social skills and had I spoken to them at the beginning I probably wouldn’t have used this company. So 100/10 experience with the Foress branch and I am so grateful for all their hard work and care.

13 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Sonia,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Superb service

Superb service. We have always used whites and this was probably best move yet.

Pack-up, they took everything. No fuss.
Delivery and unpack - was super fast and they assembled some of the trickier bits of furniture.

14 August 2026
White & Company PLC logo

Reply from White & Company PLC

Good Morning,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

First class job by Martin and Sonner…

First class job by Martin and Sonner with the help of Wendy (the truck)
Also a good price level for us and the level of service
👏👍

29 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mr Le Huquet,

Many thanks for your kind review. Your thanks will be passed on to Martin and Sooner.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Boxes etc provided

Boxes etc provided. Collection guys were fantastic (Guernsey).
Delivery guys (Knaresborough) fantastic, some extremely heavy granite items, completely unfazed. Everything put where I asked and done with a smile. Polite, friendly and professional. Thank you.

7 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Rohan,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

They were on time and got everything…

They were on time and got everything moved within 3 hours and nothing broken, fantastic service from start to finish.

12 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Rebecca,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

The Plymouth team of Nick

The Plymouth team of Nick, Mark and Dave were cheerful, professional and hard working.
Only a local move but they had to negotiate builders rubble and scaffolding to deliver our furniture.
All done with good will and I can't recommend them enough.

11 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Catherine,

Many thanks for your kind review. Your thanks will be passed on to Nick, Mark and Dave.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Professional Service

The team of movers from the Plymouth branch
were professional & helpful when they completed our long distance move for us this week.
Special thanks to: Lewis, Kyle & Nick.

12 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Lisa,

Many thanks for your kind review. Your thanks will be passed on to Lewis, Kyle and Nick.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Flawless removal to storage

On one of the hottest days of the year, the London team from Waltham Cross depot were brilliant. The team was lead by Henry with Phillipe, Derek and Leon. They loaded our furniture and belongings into the storage crates without issue and so smoothly while we move into temp accommodation. They were all very polite and respectful and made special efforts to ensure they left the house tidy clearing up behind them.
Looking forward to the same level of service for the move into our permanent home and receive everything back out of storage. We are moving to a restricted access location and White & company identified the best logistics solution making use of their national coverage with storage facilities across the country.
Thank you

4 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good afternoon

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Praise to Tom & Ben - The perfect team!

Tom & Ben were very professional, hardworking and a credit to the company.
I was looking for the magic wand I am sure they used to do our house move based on the speed they packed everything up during one of the UK’s hottest summers!

3 August 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Fantastic helpful team

this was a huge and emotional move for myself abd my son- the team were fantastic - could NOT have been more caring and helpful.100% went the extra mile, very grateful.

16 July 2026
White & Company PLC logo

Reply from White & Company PLC

Good afternoon

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Eventually very good

After some poor initial communication the company made amends and the move went very smoothly. Helpful staff and no issues.

24 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good afternoon

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

A professional service from inception…

A professional service from inception to final delivery to our new home.
Very friendly and hard working team.

Thanks to Jason, Kevin and Bob - well done lads

10 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mr Allen,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Emigration to New Zealand

Service is second to none. Staff including Jack,Bob,Paul and Jordan not forgetting Alison in the office, who is always at the end of the phone to help and guide us.

30 July 2026
White & Company PLC logo

Reply from White & Company PLC

Good Afternoon,

Many thanks for your kind review. your thanks will be passed on to all involved with your move.

Kind regards,
Louis Spies
Sales Director

Rated 1 out of 5 stars

Déménageur Breton / White & Compagnie

Dear Louis,

Thank you for getting back to me.

The booking was made under my partner’s name, Jeremy Kuenzli, for the property at 16 South Carron Wynd. I hope that helps you locate the file.
I do hope you’ll take the time to look into what happened. Some of my bespoke items have been damaged beyond recovery and that is not something that can simply be undone. I genuinely hope this is looked into properly so that no one else finds themselves in the same position.

Many Thanks.

The packing of the boxes only compounded this impression of amateurism. Contents appeared to have been thrown together at random, with no logic or protective wrapping, so that opening each box felt less like unpacking and more like a lottery. The final outcome bears this out, with numerous items broken and others simply gone missing.

For a service at this price point, one is entitled to expect more than the mere transport of belongings from point A to point B, with no regard for the condition in which they arrive. And yet that is precisely the impression left by this experience — that of having entrusted our furniture to chance rather than to professionals mindful of the care it deserved. I cannot recommend either company to anyone hoping to move possessions they hold dear, and I would strongly urge anyone considering their services to take out comprehensive insurance, given how much appears to be left to fortune.

24 July 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Good morning Mr Huot Soudain,

Thank you for leaving a review and my sincerest apologies that you were left feeling unhappy with the service you received. Could you please indicate if you have a ref nr from us, so I can locate the file for your move? Once I have more info I can respond in more detail. We have checked our side and cannot find any records to indicate that we moved your household effects. Without your ref nr or details of the person who booked the move with us, we cannot assist you further.

Many thx
Louis Spies
Sales Director

Rated 5 out of 5 stars

Lovely staff who were extremely helpful…

Lovely staff who were extremely helpful through a difficult move. Always kept in touch. Thank you to Neil, Mandy, Kyle, Ben and Leon

7 August 2026
Unprompted review
White & Company PLC logo

Reply from White & Company PLC

Dear Diane,

Many thanks for your kind review. Your thanks will be passed on to all involved with your move.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Very efficient service

Very efficient service . Went above and beyond. The staff were very polite and well mannered . The removal of all our belongings and unload at new address was well organised.

6 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Mike,

Many thanks for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Excellent and willing service from booking to delivery.

Very kind and accessible booking service.
The company was very helpful when I had to rearrange the delivery address at short notice, due to the house purchase falling through.
Removals ran smoothly, as lorries arrived punctually and the two removal men were very strong, willing, careful and speedy, as well as kind, polite and humorous.
This is the second time we have used Whites and we will certainly use them next time.
Special appreciation to Paul and Taylor.

2 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Daphne,

Many thanks for your kind review. Your thanks will be passed on to Paul and Taylor.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Stress free removals

We had a removal carried out last Friday with pick up from a storage locker. The booking process was straightforward and the staff were quick to assist and understand our needs.

On the day of removals, I was met promptly at the storage unit, where the staff carried out a visual check and gave an estimated time to complete the job and arrive at our house.

When they arrived, they were very organised and laid down carpets to ensure there was no damage or marking from putting items in, which was done smoothly and efficiently. They even offered to help us put a wardrobe together!

Throughout they were excellent and kept my young daughter entertained as she ‘oversaw’ their work. It was very touching that they asked to say goodbye to ‘the boss’ and it made her very happy.

I cannot fault the service in any way, it was such a relief to have one less stress in house moving and it was made even better by such great staff.

31 July 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Greg,

Many thanks for your kind review. Your thanks will be passed on to all the team involved.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and helpful crew, and it was two difficult locations to collect from and also to deliver to.

6 August 2026
White & Company PLC logo

Reply from White & Company PLC

Dear Jon,

Many thanks for your kind review.

Kind regards,
Louis spies
Sales Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look