The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
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The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
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I placed an order and asked for next day delivery. Unfortunatley what I ordered was out of stock and a refund was issued. The next day delivery charge wasn't refunded. By using their easy to use web... See more
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Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appalling
Appalling. I ordered a pair of trainers on Friday 13th Feb with delivery due Wednesday 18 - Friday 20th Feb. With no dispatch email received on the Thursday 19th Feb i made contact - only to be told there was a stock issue (would have been nice if they’d informed me first before I made contact) and they’d arrive the following week. I said that was too late and to cancel - i was told that i need to wait for dispatch so they can do a return to sender and issue a refund.
I contacted them a second time on Tuesday 24th Feb to say i cannot continue to wait with no update on dispatch when my money was taken on 16th Feb. The online chat agent (Emily) was of no use, saying again they can’t refund till dispatched and returned back to themselves and i asked again when they’d be dispatched - with a reply given of wait another 48hrs! So i continue to wait while they can’t fulfil orders and have had my money since 16th Feb.
I also selected to email a copy of the chat to myself - and those chats conveniently expire so you have no record of the chat.
I have today issued a dispute and chargeback request via my credit card provider. Truly appalling and i would never ever shop at Whistles and advise anyone else the same.
24 February 2026
Unprompted review
How lovely to shop in person in Bath
How lovely to shop in person in Bath. We were given just the right amount of space and support as we tried things on. I am delighted with my purchases too!
20 February 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your lovely review!
I am delighted to hear that your visit to our Bath store was such a positive experience. It’s wonderful to know you felt supported with just the right balance of space while trying things on. We’re thrilled that you’re delighted with your purchases and truly appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon!
-Whistles Customer Care.
Helpful staff
I found a blouse I liked but my size was not available on the rack. However, one of the staff kindly offered to check the stock room, found my size which fitted perfectly. Job done!
20 February 2026
Unprompted review
Reply from Whistles
Thank you so much for sharing your positive experience with us! We're delighted to hear that our staff went the extra mile to find your perfect size and that you're happy with your blouse. Your feedback means a lot to the Whistles team.
If you ever need any assistance in the future, please don't hesitate to reach out.
Fast delivery for online orders
Great choice of fashion. Excellent staff with knowledge of products and great delivery.
20 February 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're thrilled to hear you loved our fashion selection and had a great experience with our knowledgeable staff and delivery service. Your feedback means a lot to us at Whistles.
So helpful
The people at the Chiswick Whistles were so helpful without being overbearing or judging. They had great sense of what would look good on me combined with what I needed. I'll be back soon!
19 February 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that the team at our Chiswick Whistles store provided such helpful and thoughtful service. It's great to know they could find the perfect styles that suited you and met your needs. We can't wait to welcome you back soon!
Helpful customer services
A click and collect purchase went astray. Luckily Customer services were extremely helpful and issued me with a quick refund. That was very good experience via Whistles live chat
20 February 2026
Unprompted review
Reply from Whistles
Hi Juliet,
Thank you so much for your kind words! We're delighted to hear that our Customer Services team was able to assist you quickly and efficiently with your click and collect refund. Your positive experience means a lot to us at Whistles. If you need any further help, please don't hesitate to reach out.
Excellent and friendly sales officers.
Excellent and friendly sales officers.
Knowledgeable about the products in store.
Very welcoming.
I am a regular Whistles customer. I love your clothing.
18 February 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your lovely review!
I am delighted to hear that you found our sales team friendly, knowledgeable, and welcoming. It’s wonderful to know you’re a regular Whistles customer and that you love our clothing, your loyalty truly means a lot to us. We look forward to welcoming you back again soon!
-Whistles Customer Care.
Excellent customer service
The assistants in the Reigate branch were very helpful and friendly. It’s a pleasure to shop there and I always try to go rather than shop online, as it’s very convenient and we need our High Street!
18 February 2026
Unprompted review
Reply from Whistles
Dear Kate,
Thank you so much for your lovely feedback! We're delighted to hear that the assistants at our Reigate branch have been helpful and friendly. It's wonderful to know you enjoy shopping with us in-store and appreciate supporting the High Street. We look forward to welcoming you back again soon!
Best regards,
Whistles Customer Care.
Great store in Kingston with Lovely Staff.
Shopped in the Kingston store - great collection of gorgeous clothes. The best help from very lovely and kind Sharon and Rida - couldn't have been more helpful. Very pleased with my purchase.
19 February 2026
Unprompted review
Reply from Whistles
Hello JNB,
Thank you so much for your lovely feedback! We're delighted to hear you enjoyed shopping in our Kingston store and that Sharon and Rida provided such excellent assistance. It’s wonderful to know you’re pleased with your purchase. We look forward to welcoming you back to Whistles soon!
Best regards,
Whistles Customer Care.
Super prompt & helpful customer support…
Super prompt & helpful customer support team online via the chat. My experience with online chats has not always been great, but I have contacted Whistles twice now, both times were excellent.
19 February 2026
Unprompted review
Reply from Whistles
Hi Em,
Thank you so much for your wonderful feedback! We're thrilled to hear that your experiences with our online chat team have been excellent. It's always our goal to provide prompt and helpful support, and your kind words mean a lot to us. If you ever need any assistance in the future, don't hesitate to reach out.
Bght the cream cotton cardigan (£99)…
Bght the cream cotton cardigan (£99) from your London Bridge store and even though I love it, I was upset to see it was in the sale on line (the assistant was very charming and she saw I was a regular Whistles customer, however she must have known about the sale and perhaps only charge me the same price)
Just a little moan cos all yr clothes are gorgeous!
16 February 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you for taking the time to share your feedback, and I am really sorry to hear about your disappointment regarding the price difference. I completely understand how frustrating it can be to purchase something you love, only to see it reduced shortly after.
Our in‑store and online prices can occasionally differ due to separate promotions, and store teams don’t always have visibility or control over online sale updates. That said, we always want our customers to feel confident and valued when shopping with us.
I would be happy to look into this further for you. If you could share your purchase receipt with us via email!
I am however delighted to hear you love the cardigan and thank you for your kind words about our clothes and our team. Your feedback really does mean a lot to us.
-Whistles Customer Care.
Whistles Reigate
Whistles Reigate always has my next favourite purchase. Great selection from their range and the staff could not be more helpful.
17 February 2026
Unprompted review
Reply from Whistles
Hi Angela,
Thank you so much for your lovely feedback! We're thrilled to hear that Whistles Reigate always has your next favourite purchase and that our team has been so helpful. Your support means a lot to us, and we're looking forward to assisting you with your future wardrobe finds.
Best regards,
Whistles Customer Care.
A very positive experience
A positive experience from the very knowledgeable Sales Adviser who gave me super styling advice for the barrel legged trousers I bought. The jeans are super quality and know I will enjoy wearing. Thank you Whistles!
13 February 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for sharing your lovely feedback!
I am delighted to hear that your Sales Adviser provided such knowledgeable and helpful styling advice, especially for your new barrel‑leg trousers. It’s wonderful to know the guidance helped you feel confident in your purchase.
We’re also thrilled that you’re pleased with the quality of the jeans and look forward to you enjoying them for a long time to come.
Thank you again for your kind words, we truly appreciate it!
-Whistles Customer Care.
Helpful staff and excellent petite selection.
The staff were all very kind, helpful and patient. I was jeans shopping (always tricky!) and I tried on several different styles and sizes and they were happy to answer my questions and get alternative sizes for me. I also really appreciate that the Guildford store has a decent petite section as often petite sizes are online only and you have to try on regular sizes to get an idea of things, which isn’t always ideal as the proportions are often different. I left with a lovely pair of jeans that I’m very happy with.
14 February 2026
Unprompted review
Reply from Whistles
Hi Jennifer,
Thank you so much for your wonderful feedback! We're thrilled to hear that our staff at the Guildford store were kind, helpful, and patient during your jeans shopping experience. We understand how tricky it can be to find the perfect fit, especially with petite sizes, so we're glad our petite section was helpful for you. It's great to know you left with a pair of jeans you're very happy with!
If you ever need any more assistance or have questions in the future, please don't hesitate to reach out.
The ladies at the Bluewater store were…
The ladies at the Bluewater store were super helpful and friendly. Enjoyable experience thank you
14 February 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you had an enjoyable experience at our Bluewater store. Our team takes great pride in being helpful and friendly, and it means a lot to know that it made a difference during your visit.
We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Kind regards, Whistles Customer Care
Great customer service form Khadijat
Great customer service form Khadijat. I had a problem with a gift card which was sorted quickly - throughout the live chat I was kept informed.
16 February 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your lovely feedback!
I am so happy to hear that Khadijat was able to resolve your gift card issue quickly and keep you informed throughout the live chat. Providing clear and efficient support is so important to us, and it’s great to know your experience reflected that.
I really appreciate you taking the time to share your comments!
-Whistles Customer Care.
St Pancreas you rock!
I went into the St Pancreas store in fur lined anorak (I’m from the North!) and left with the most fab outfit worthy of an older rock chick! Skirt, top, belt and boots. Thank you to the wonderful and realistic assistants, you really know how to style.
Jayne
13 February 2026
Unprompted review
Reply from Whistles
Dear Jayne,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the perfect outfit at our St Pancreas store and that our assistants were able to style you just right. Your kind words truly mean a lot to us.
We hope your new look brings out your inner rock chick every time you wear it!
Prompt Customer Service
I had a query regarding a purchase and this was dealt with promptly and with clarity which I appreciated....I am happy with the service I received today from Kay...
12 February 2026
Unprompted review
Reply from Whistles
Hi Bruce, Thank you so much for your kind words! We're delighted to hear that Kay provided prompt and clear assistance with your purchase query. Your satisfaction is very important to us, and it's great to know you had a positive experience with Whistles through Trustpilot. If you have any further questions or need any help, please don't hesitate to reach out.
Best regards,
Returns issue
I have been emailing, phoning and using the Chat service but to no avail.
You will see from all my previous communication the details of my complaint.
6 February 2026
Unprompted review
Assistant not very tactful
I asked for an item
In size 10 and the assistant returned saying, I’ve brought you a 12 ‘just in case’ !
It felt quite rude and judgemental
7 February 2026
Unprompted review
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