The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
The 2 staff members working in Whistles Manchester today gave excellent customer service. So helpful and friendly from the minute I walked in. Took a real interest in my finding a petite fitting dres... See more
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Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Fiona via…
Great customer service from Fiona via chat today - issue was resolved very quickly. So refreshing to have a nice helpful company to buy from. Thank you Fiona :)
9 March 2026
Unprompted review
Reply from Whistles
Hi Jane,
Thank you so much for your kind words! We’re thrilled to hear that Fiona was able to help and resolve your issue quickly. We’ll be sure to pass along your thanks to her. It’s our goal to make every experience as smooth and pleasant as yours, and your feedback truly brightens our day.
Kind regards, Whistles Customer Care
Live Chat with Whistles
I have been on live chat with Fiona at Whistles and she was extremely helpful. I am very happy with the result from the chat!
9 March 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your email.
I’m really pleased to hear that your live chat with Fiona at Whistles was so helpful and that you’re happy with the outcome. I’ll be sure to pass your lovely feedback on to her, I know she’ll really appreciate it!
If there’s anything else you need, please don’t hesitate to get in touch.
Whistles Customer Care.
Perfect customer service
I had wonderful service at this store and the staff were incredibly helpful without being at all pushy. They made the whole shopping experience very stress free and enjoyable. They were friendly and personable and went to great lengths to find me the perfect pair of trousers.
7 March 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that our Whistles team provided you with a friendly, helpful, and stress-free shopping experience. It's great to know they went the extra mile to find you the perfect trousers. Your kind words mean a lot to us!
If you need any further assistance, we're here to help.
The staff are wonderful
The staff are wonderful. So friendly and chatty. They’re never pushy- which as a procrastinator I appreciate.
6 March 2026
Unprompted review
Reply from Whistles
Hello Fiona , Thank you for taking the time to leave us this 5* feedback, we are pleased to hear how happy you are with our service, and look forward to you shopping with us again. Kind regards
I was very well attended to and I was…
I was very well attended to and I was happy with the t-shirts I got. Lovely earrings too!
5 March 2026
Unprompted review
Reply from Whistles
Hi Julia, thank you so much for your lovely feedback! We're delighted to hear you’re happy with your t-shirts and earrings. If you need anything else or have any questions, feel free to reach out. Thanks again for choosing Whistles!
Fiona in customer service went above…
Fiona in customer service went above and beyond to help me. I received a shirt for work which was faulty (hole in where the security tag was) and she couldn’t do enough to help! Amazing customer service. Thank you Fiona!
7 March 2026
Unprompted review
Reply from Whistles
Hi Em,
Thank you so much for your wonderful feedback! We're delighted to hear that Fiona provided you with such exceptional service and was able to help resolve the issue with your shirt. We truly appreciate you taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Whistles!
Best regards,
Whistles Customer Care.
Excellent customer service
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments.
A few days later disappointed to find a further discount of 20% off sale items. Contacted customer service by their web chat and requested a price match, didn’t hear back from them after 10 days -so contacted them again today via their web chat. Their advisor Niamh quickly sorted out the refund for the price difference, no quibble, very pleased with the outcome.
Will shop at Whistles again and will recommend for excellent customer service.
7 March 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for taking the time to share your experience with us. I am delighted to hear that you’re pleased with your new coat, it’s wonderful that the delivery was quick, the packaging met your expectations, and that you’ve been receiving so many compliments on it!
I’m sorry to hear you initially didn’t receive a response regarding the further sale reduction, but I’m very glad that when you reached out again, Niamh was able to resolve the price difference quickly and without any hassle. We’ll make sure your kind feedback is passed on to her.
We truly appreciate your patience and understanding, and we’re thrilled to know this positive outcome has left you feeling confident about continuing to shop with us. Thank you again for your lovely review — and for recommending us for excellent customer service.
We look forward to welcoming you back again soon!
-Whistles Customer Care.
I found what I wanted almost straight…
I found what I wanted almost straight away, great choices and very pleasant staff.
4 March 2026
Unprompted review
Reply from Whistles
Hi Jenny,
Thank you for your lovely review. We're so pleased to hear that you found exactly what you were looking for so quickly and enjoyed the great choice available.
It’s also wonderful to know that our team made your visit pleasant. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards, Whistles Customer Care
Thank you
Thank you to the lady who served me on Tuesday. She was so friendly and helpful offering different styles and sizes, making me feel special whilst I shopped. Thank you
3 March 2026
Unprompted review
Reply from Whistles
Dear Madeline,
Thank you so much for your kind words! We're delighted to hear that our team member made your shopping experience special and enjoyable. We truly appreciate your feedback and look forward to welcoming you back to Whistles soon.
Ordered a bag, didn’t receive what I ordered
Ordered a bag. After waiting for it to be shipped to Canada, paying taxes and fees, was sent a completely different bag. The one I actually ordered is sold out now. If this is what I can expect, I will NEVER buy anything from Whistles again.
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I can't even seem to get ahold of customer service to return the item as we don't have DHL where I live.
They also want to charge me $51.15 for the return on top of everything !!
DO NOT ORDER ANYTHING FROM WHISTLES IF YOU ARE IN CANADA !
As per the response below:
I have tried to contact your customer service department - it's REALLY difficult. No response, and you provided no alternative link.
27 February 2026
Unprompted review
Reply from Whistles
Good morning,
Thank you for reaching out and sharing your experience. I sincerely apologise for the mix-up with your order and the inconvenience you've faced, especially with shipping and return challenges in Canada.
I understand how frustrating this must be and this certainly isn't the experience we want to provide. Please reach out to our team via live chat and we will ensure we get this resolved for you.
Thank you for your patience and understanding.
Great clothing and lovely customer…
Great clothing and lovely customer service
4 March 2026
Unprompted review
Reply from Whistles
Good morning!
Thank you so much for your kind words! We're delighted to hear that you love our clothing and customer service. If you ever need anything or have any questions, feel free to reach out. We're always here to help!
Excellent customer service…
Liliana is a wonderful customer service assistant and should be commended and highly valued! Thank you for sorting out my issues via the web chat.
4 March 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your kind words!
We’re thrilled to hear that Liliana provided such excellent support and was able to resolve your issues quickly via web chat. She’ll be delighted to know her efforts are appreciated, our team truly values making every customer experience smooth and positive.
We really appreciate you taking the time to share your experience!
Kind regards, Whistles Customer Care
Missing item
I had a missing item from my order. Reached out to customer service and Liliana was kindly able to resolve it within minutes. Thank you
3 March 2026
Unprompted review
Reply from Whistles
Hi Joanna,
Thank you so much for your kind words! We’re sorry to hear there was a missing item in your order, but we’re glad Liliana was able to jump in and get everything resolved quickly for you. We’ll be sure to pass along your appreciation to her, she’ll be thrilled to hear it!
Kind regards, Whistles Customer Care
Whistles Farnham
Wonderful store in Farnham with friendly , helpful and efficient staff who are always on hand to help find exactly what I need and order in anything that I can't find.
A pleasure shopping here!
27 February 2026
Unprompted review
Reply from Whistles
Hi Annina,
Thank you so much for your wonderful review!
We’re delighted to hear how much you enjoy shopping with us in Farnham. Our team takes real pride in being friendly, helpful and efficient, so it’s lovely to know that their support, whether finding the perfect item or ordering something in, has made your visits such a positive experience.
It’s always a pleasure to welcome you into the store, and we truly appreciate you taking the time to share your kind words. We look forward to seeing you again soon!
Kind regards, Whistles Customer Care
Kay was great
Kay was great, and sorted it all for me. However, overall the Whistles experience wasn’t good. I kept having to email & when I didn’t get a reply I went on the live chat instead. Sadly I can’t shop in person anymore as my local branch (Ringwood) was closed down. Just not the same being able to try on & send to store.
2 March 2026
Unprompted review
Reply from Whistles
Hi Louise.
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear that Kay was able to sort everything out for you, we’ll be sure to pass your kind words on to her. That said, we’re genuinely sorry that the overall experience left you feeling disappointed. Having to chase for replies and switch to live chat isn’t the level of service we aim to provide, and we completely understand how frustrating that must have been.
We also appreciate how disappointing it is not to be able to shop in person since the closure of our Ringwood branch. Being able to try items on and use click & collect in store really does make a difference, and we know online shopping isn’t quite the same experience.
Your feedback is incredibly valuable, and we’ll be sharing it with the wider team as we continue working to improve our service. Thank you again for your honesty, we truly appreciate your support.
Kind regards, Whistles Customer Care
I love going into the Ilkley store
I love going into the Ilkley store, the ladies there are always so helpful and it so nice to be able to go into a shop and look and feel the goods. So much nicer than just shopping via the internet. We need to support our local shops to keep our high streets.
28 February 2026
Unprompted review
Reply from Whistles
Hi Shirley,
Thank you so much for your lovely review! We’re absolutely delighted to hear how much you enjoy visiting our Ilkley store. Our team truly loves helping customers find the perfect pieces, and it means a lot to know that you appreciate being able to see and feel everything in person.
We couldn’t agree more, there’s something special about shopping locally and keeping our high streets thriving, especially here in Ilkley. Your support makes a real difference, and we’re so grateful for it.
We look forward to welcoming you back again soon!
Kind regards, Whistles Customer Care
The staff in Harrogate store are great…
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no waist at all & very slim hips/thighs I struggle to find a fit but these higher waisted than previous try ons are perfect 👌
27 February 2026
Unprompted review
Reply from Whistles
Hi Cheryl,
Thank you so much for your fantastic review!
We’re thrilled to hear that our team in the Harrogate store were able to help you find the perfect black barrel leg jeans. It’s wonderful to know that their guidance helped you discover a style that fits so well, especially when finding the right waist and hip fit can be tricky.
We’re delighted you love the jeans and hope they bring you lots of wear and comfort. We look forward to welcoming you back again soon
Kind regards, Whistles Customer Care
dress for a wedding…found it!
I was looking for a dress for a wedding and looking in many shops on the high street. The dress I tried on in Whistles was the first that made me feel comfortable wearing it. The fabric and make feels good quality and it drapes well.
26 February 2026
Unprompted review
Reply from Whistles
Hi Julie,
Thank you so much for sharing your experience.
We’re absolutely delighted to hear that the dress you found with us was the one that made you feel truly comfortable, especially after searching in so many other shops. That feeling when something just fits and feels right is so special, particularly for a wedding.
It’s wonderful to know you loved the fabric, quality and the way it drapes. We hope you feel amazing wearing it on the big day and have a fantastic time at the wedding! We’d love to welcome you back again soon.
Kind regards, Whistles Customer Care
Lovely sales lady in the Bromley store
Lovely sales lady in the Bromley store. Sorry didn’t get her name. It was like good old fashioned sales techniques. Not pushy, bought a couple of different styles to try, helped me on with the jackets. What’s not to love 👏🏻
25 February 2026
Unprompted review
Reply from Whistles
Hi Amanda,
Thank you so much for your lovely review!
We’re delighted to hear you had such a positive experience in our Bromley store. It’s wonderful to know our team member made you feel comfortable and supported, offering attentive, traditional service without ever being pushy.
Helping you try different styles and making the experience enjoyable is exactly what we aim for, so your comments mean a great deal. We’ll be sure to share your feedback with the store team, hopefully we can work out who your “lovely sales lady” was!
We look forward to welcoming you back again soon.
Kind regards, Whistles Customer Care
Missing transport charge refund
I placed an order and asked for next day delivery.
Unfortunatley what I ordered was out of stock and a refund was issued. The next day delivery charge wasn't refunded. By using their easy to use web chat the transport charge was refunded and a good will gesture included. Well handled Molly!
27 February 2026
Unprompted review
Reply from Whistles
Hi Graeme,
Thank you so much for taking the time to leave this review. We’re really sorry that the item you ordered was out of stock, we know how frustrating that can be, especially when you’ve selected next day delivery.
I’m glad to hear that our web chat team was able to quickly sort the delivery charge refund for you and that Molly was able to help turn the experience around. I’ll be sure to pass your kind words on to her, she’ll be delighted to hear them!
We truly appreciate your understanding and your feedback. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards, Whistles Customer Care
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