Whistl UK Ltd Reviews 

Terrible experience - they managed to misplace my parcel 3 times in 2 weeks. The tracking information looks random, with the parcel marked as "delivered" only 1 minute after it was "out for delivery". Thankfully the parcel was from Wild, and they have pretty great customer service. After the 3rd failed delivery attempt, I managed to get a refund without much fuss.
I'll be very careful not to order form any other website using Whistl in the future.

Three deliveries that are recorded delivered - in every single time, no doorbell ring, no package delivered... At least there is no uncertainty - a 100% failure rate!

Shockingly inept “delivery service” not fit for purpose. I shall make a point of avoiding placing orders with firms who use Whistl. There is zero excuse for such poor communications and their failure to update customers. Tracking does not work. Avoid, avoid, avoid.

Ordered items from eBay, delivered to depot and then nothing at all after that. Absolute waste of time. If you order anything through any sellers, make sure the delivery isn't through Whistl

This is a phantom company. if your order is being ''delivered'' by this company you will never get it

I've ordered an agenda 2026 from Letts. Order confirmed on the 19th of November. Tracking is with Whistl. The tracking says the shipment has been created on the 24/11 and weighted on the 26/11. Then there is another entry saying "In-Transit". Now it is the 6th of December and I haven't received anything. This delivery company simply does not deliver.

I bought a small pack of seeds from a well known retailer, and Whistl lost the first one, delivered the replacement to the wrong address, lost the replacement of the replacement, and then also the replacement of the replacement of the replacement. Four times they failed to deliver one small letter. Their tracking stops as son as they receive the item and you get zero updates. They're unfit for purpose. Even worse than Evri, and I thought that was impossible.

I have a subscription and I've nver received even the seler Wild trying to resend it 3 times.
For another subscription with Youmove same problem. So I wouldn't trust Whistl as a delivery service.
I'm receiving other products and also my products size would be delivered at the post box...

I have ordered several books from Amazon that used Whistl as courier and none of them has ever arrived. Avoid Whistl!

I placed an order with musicMagpie not realising that they use this firm. To my disappointment the DVDs have not arrived two weeks later and now there is all the hassle of trying to chase this up. If time and delivery of an order is of any value to you, avoid Whistl.

Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or receivers can do anything. Whistl, like most other services in the uk (yesI’m talking anout you Evri, DPD, UPS, Yodel, Royal Mail, FedEx) are equally bad. Whistl is one of, if not, the worst. Get your act together Whistl!

no tracking updates, no way to get assistance, no help whatsoever, their website says to chat to them via a button that does not exist. Awful awful company and service, becoming as bad as Evri, which is as bad as you can get.

I believe this is the third item that has been entrusted to Whistle that hasn't been delivered.
What are they doing with all this stuff!!

Worst company going. Just put attempted delivery even though it wasn’t. Phones/offices always closed even during the times they say are open.

Absolutely Awful...I had to re organise my work schedule 2 days waiting for a delivery that never arrived on its due date. They basically lied about when it was in transit but clearly this was a lie...cheap and awful courier company ...DO NOT USE.

Zero stars.
Package has been at depot a month (obviously lost..) and no way to contact them.
Luckily I’ve been refunded by the seller.
With al these bad reviews why are companies still using them??
Surely it’s not cost effective to have to refund customers constantly?

Tracking is beyond useless. Every package ends up stuck at depot for days on end or gets deliveredtothewrong address. I will stop using Music Magpie altogether if they continue to use Whistl. I've had Orders from the USA & China arrive much faster then items from within the UK!

I hate whistl I bought a dvd from music magpie promised within a day delivery I waited for a week for a refund and saying they lost it I hate this delivery service

Music Magpie service and reputation is suffering because of the sloppiness and apparent incompetence of the Whistl tracking system and delivery service. It is a shame. Music Magpie used to be a great company to deal with.

USA customer here, I ordered an item through Walmart via musicMagpie (I love them). I placed the order back on September 17th. Over a month went by and I started to wonder what was going on. I was confused because the first time I ordered from mM, their shipping was perfect, even with me being in another country. I reached out to them and a customer service rep named Paul said it was shipped around that date. He included the tracking number. It was there that I discovered that the problem is Whistl. There were only 2 tracking updates over the span of a month. What happened? Where is my package? And perhaps the best question of all: What are they doing with everyone’s packages once they get them? Hoarding them for themselves? Completely unacceptable. What a horrible move for Magpie to switch to this abomination of a company. I will NEVER order a thing from them again until they ditch Whistl. Point blank, period.