Save your money. Custom fit matts made by a blind person and slide all over the place as the fittings dont even match the car. Waste of £60
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We offer our customers in the UK the widest selection of luxury car mats. With over 10,000 models, each custom-made with laser precision for a flawless fit and to beautifully enhance your car’s interior.
Contact info
London, United Kingdom
- help@whipmats.co.uk
- whipmats.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not as advertised poor quality
Do not purchase these are a very poor fit advertised as if they come from the UK but they come from China, same mats are sold on Temu for a fraction of their advertised price.
Emailed company on 22/04/26 received a response asking for photos, which have been sent, but very poor response and nothing since, no refund offered and no further contact.
Absolutely rubbish
Absolutely rubbish, they went straight into wheelie bin
Arrived rolled so tightly that despite…
Arrived rolled so tightly that despite months of leaving them to “reform” they look exactly the same. A mass of wrinkles. I have not attempted to even fit them as the material is rubbish and looks nothing like the advertised goods. Not made in Britain as all mats have an Italy label. Not sumptuous and quilted. I ordered black with green stitching. Might has well ordered plain black. Rip off.
They are total rubbish they do not fit
They are total rubbish they do not fit, accelerator and brake pedals are compromised they are very floppy not as seen in their advert snapping into place, my advice would be not to buy.
DO NOT BUY
They simply do not fit. They are awful. I had the drivers mat get caught up round the steering column. Caused a loss of steering, luckily I managed to fight the car to the kerb, where with a bit of pulling managed to get the mat untangled. The company would not refund but sent another set of these useless mats. The rear mat was nothing like the floor pattern. Don't die for an accessory. Save your money. Pop to Halfords or buy a cheap mat off Temu
This is not UK company like advertised
This is not UK company like advertised
Unable to contact them only by email
Phone number given never answers
Carpets cheap and tacky
They are not here to help customers
My advice is
PLEASE AVOID THIS COMPANY
GO ELSWERE
The social media adverts look good but they’re rubbish.
The social media adverts look good but in practice the mats don’t fit quite as well as they should. The main problem though is that they don’t have the anchor fittings to attach to the manufacturers floor mounted studs. They therefore slide around, particularly at the drivers side where your feet are moving around. They finish up losing their rigidity and start to twist and then get stuck under the pedals (in my case; Mercedes CLS) which is dangerous.
Avoid at all costs and ignore the gloss and probably false reviews.
Expensive for two mats!
These whip mats are very nice but... you only get the two front mats for the £59 which makes them Very Expensive! They are not worth the expense just for two mats.
Driver side Matt did not fit correctly…
Driver side Matt did not fit correctly and was sliding about the clips close to the door side didn't fit anywhere should not have been on in my view, tried to use the velcro strips provided but still would not hold the Matt in place ! The others do fit and look ok and the reply from customer service was like a thanks for your money but sorry it doesn't fit .here is my reply
Thank you for your message.
We’re very sorry to hear about the issue you’ve experienced with the driver’s side mat not fitting properly. We understand how frustrating this must be, especially after trying different adjustments.
We truly appreciate you taking the time to share your feedback, and we will make sure this is noted and passed along to our production team for review and improvement.
Please accept our sincere apologies for the inconvenience caused.
Best regards,
Kevin P.
Customer Support
Whipmats.co.uk - A Proudly British Brand.
Really! Not happy
I wouldn't buy from this company again…
I wouldn't buy from this company again if they were giving them away. The product bears no resemblance to the items listed, the fit is awful and your customer service is appalling. To say I'm disappointed would be the understatement of the year and their assertions that the products sent are in any way similar to items listed is actually laughable.
This company is totally pathetic
This company is totally pathetic. NO the mats aren't tailored to fit, NOWHERE NEAR. After sales is horrendous, if you do end up with mats that DO NOT FIT, which is 99% likely, and they do end up sending a replacement, as far as they are concerned they are doing that as a goodwill gesture. They sent me 2 lots, neither of which fitted AT ALL, then they told me I had no right to a reimbursement. They were willing to give me 30% back, then after standing my ground, and threatened them with trading standards, they gave me 50% of my money back. They take a long time to send them to you, so by then you are out of your time limit for a refund. They reckon that they can't do that for everyone or they would be out of business, well get the right ones sent out then!!!!!! Awful company to deal with, they want your money upfront, but then it's a nightmare if you haven't received what you've asked for. Will never deal with them again and I really recommend nobody else does either!!!!!!!!!!!!!!!!
Unresponsive
Order my mats but site crashed at checkout so I tried again later on same thing only to find out the day after it charged me twice, emailed them got nothing back from them for a few days the they tried to tell me they tried to contact me regarding the duplicate order which they definitely didn't and now no emails go through,
AVOID THIS COMPANY!!!!!
Avoid with vengeance
This company is a total disgrace. Ordered the full car interior mat set , seat covers and boot mat .£429 worth . Looked good until fitting . Boot mat too small a real struggle to fit the so called luxury floor coverings , not the advertised perfect fit by a long shot, of which didnt even fit the drivers side ...then to top it off the rear seat is a bench seat with split 60/40 backrest. They sent individual seat covers which do not even fit .then when contacted sorry we do not do compatible covers for your vehicle..emailing is basically a brush off . Not interested in rectify issues . Basically a waste of money . Customer services is diabolical . Asked for a return address , then communication cut off....so have no choice but to try and recover the monies via credit card company . ADVICE : STAY WELL CLEAR OF THIS COMPANY....NOT TO BE TRUSTED .
Great Product
Great product, worth the money, delivered on time and well packaged. Slight disappointment in that the video shows the mats coming higher up the door sills and the seat belt comfort strap was not quilted like the mats, however would use again.
Be careful if you apply for a charge back
Be careful if you apply for a charge back just had a run in with The bank of Scotland (mastercard) trying to get your cash back is near impossible for the information they need e copy of every e-mail every picture and dates of complaint and purchase and of course asking Whipmats for your cash returned impossible a company thats under review with company house e-mails bounced back no phone communication and there page took down so beware if you have a complaint and want a refund forget it you are getting NOTHING
Not as described they don’t even fit…
Not as described they don’t even fit getting fobbed off by this company they certainly aren’t Italian leather it’s cheap Chinese rubbish
The mat's did actually fit very well
The mat's did actually fit very well. However, very poorly made, materials used are of poor quality, after only 4 weeks the stitching is coming apart. Email address doesn't work anymore. Please avoid, nothing like the pictures and videos used in advertising. Went in the bin today.
Fantastic product
Fantastic product, received in 12 days from ordering, really happy and fitted fantastic in our range rover sport, look as thought they were from land rover direct, defo recommended
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








