Save your money. Custom fit matts made by a blind person and slide all over the place as the fittings dont even match the car. Waste of £60
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We offer our customers in the UK the widest selection of luxury car mats. With over 10,000 models, each custom-made with laser precision for a flawless fit and to beautifully enhance your car’s interior.
Contact info
London, United Kingdom
- help@whipmats.co.uk
- whipmats.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor fitment
Poor fitment. They're too thick around the clutch and are a couple of mm too small so there are gaps all around the mats.
Contacted customer service and they've sent a second drivers side Matt put saying it was a production error but Im not convinced due to the fitment of the others.
Not a happy customer. Shame as I'm looking for some seat covers too. Would not recommend
Save your sanity and money
To start with I contacted them to ask about fitting, just to ensure they would, I was promised perfect fitting. I was sent a link to use, which I did. Mats arrived, rolled up squashed and creased, no free gifts. Was told not entitled to them because I used the link that they sent me?? Finally got mats straightened out and they didn’t fit right, in the end I took them out when they moved and blocked my break pedal, had to use hand break to stop. Regardless of how many times I contacted customer service I just got the same cut and paste excuses. Please for your safety and wallet don’t buy them.
Just be careful
Upon order I was asked for car make and model etc and I was also asked for pictures of boot etc, all done, the product took rather a long time to arrive which I could manage. Upon arrival the fit was not right, the boot may was too big the rear seat were again not right. The mats themselves come with clips and bits to attach to the car, being blunt, they’re rubbish , I had hoped for more but they sadly didn’t deliver. Whipmats did contact me re product review so I logged an issue , they did reply and did chase me for photos and when I did get round to replying they told me I had 14 days warranty . So they were never going to do anything , made me laugh that. Also I did receive a message to leave a review only problem was that you received a free gift for a 4 star and above review , which I’m not sure is allowed, but also it would not allow you to post a 3 star and below review.
I’m not seeking anything from them but feel I need to highlight this to any potential customers . The product isn’t cheap so please just beware and think twice before proceeding
Great service straight from the word go…
Great service straight from the word go (first order) kept me fully informed of the progress of my order highly recommend these guys you won't be disappointed.
Great experience
Great experience . Very helpful and they look great in my car the mats and the seat covers. The right colours i ordered.
Thank you so much
I ordered my mats and was very…
I ordered my mats and was very impressed with the quality and fit .. perfect for the vehicle and no movement when fitted properly.. great product with great communication and when arrived I did what they said and let them sit for a few hours to minimise creases from postage .. great company and great mats .. I have seen them on Temu but so glad I went with whip mats as the quality is first class .. you get what you pay for and I also received the free gifts which was great … well pleased with them and I will use them again for seat covers etc ..⭐️⭐️⭐️⭐️⭐️
Just ordered some mats for my car and…
Just ordered some mats for my car and was not sure what they would be like to fit ,as im getting on in years but they replied straight away,confirming that they are easy to fit great
ty TOM
Good service good fit
Good service , good fit , couldnt get video to work but easy enough to figure out.
Don't touch this company, absolutely terrible customer service
Went to this UK company looking for car mats and a boot liner to protect my new car and didnt want to purchase from foreign company in case there were any issues. First if all as I was adding items to the basket and inputting a discount code provided by them instead of adjusting the price it ordered the items straight away. I emailed the company within 2 minutes and advised them i didn't actually press pay or order, could they please adjust the price for the discount or just cancel the full order. I was told that as soon as its ordered it can't be changed as it goes straight to manufacturing and as its customised items can't be done. I tried explaining i didn't even press pay or order button and their website has a fault but they wouldn't listen.
I accepted this reluctantly but on receipt of boot liner, we found a over 6 inch cut across the liner, as its meant to be water resistant and to keep boot clean I asked to return it for a refund. Instead was told by customer services because its not a fit issue and doesn't affect functionality they wouldn't allow return for a refund!
Do not touch this dodgy website, you will get conned, its obviously a foreign company with just a uk website and contact to look legitimate. I am in touch with both trading standards, CAB and my bank regarding this. They dont even deserve 1 star rating, just absolutely awful company to deal with.
Nice addition to my vehicle
Nice addition to my vehicle. Looks as though it is factory fitted. I also had these on my previous vehicle very satisfied
I like very much the mats
Happy with them
Bought them a few months ago .. Arrived well packed and with lots of extras and a few spares. I feel they are a little over priced but fitted well and look ok...
I quiet like them but one down side is the driver's side mat that clips to the floor now does not clip to the Whipmats due to the popers being in the wrong place. Other than that im happy with them.
Really good quality perfect fit look…
Really good quality perfect fit look fantastic impressive
Ignore the fancy advertising
I was taken in by their glossy advertising on Facebook. AI generated videos of high tech machines, making premium leather, custom fitted car mats by Italian artisans. The mats turned up wrinkled beyond reason because they wrap them up so tightly in cheap packaging. They aren’t leather, just cheap plastic tat. They didn’t fit. They blamed me saying I hadn’t fitted them properly. After several emails and photos they finally agreed they didn’t fit. I asked for a refund. They sent another set of mats that didn’t fit. Again I asked for a refund and they offered me £17 as a partial refund as they didn’t agree there was anything wrong with them. I’m going through the bank for a charge back. Steer well clear of this company.
Avoid at all cost they turned up 3…
Avoid at all cost they turned up 3 weeks later and never fitted and they refused me a refund and sent me more mate and they took 4 weeks to come and guess what they didn’t fit either and now I have been ghosted
I ordered a full set of front and rear…
I ordered a full set of front and rear mats to protect my new 2026 model A6 Audi. The front mats fitted but the rear mat was way far too big. Whipmats acknowledged the problem and agreed to send new rear mat.
Eventually after a long protracted process the replacement mat arrived. Unfortunately they were front mats not the rear mat which was the problem. My advice is do not use this company, they don’t have a clue!
Great fit & easy to clean
I ordered one set of covers for my car…
I ordered one set of covers for my car and my cart had already 1x set already there.
So out of office hours i sent them an email saying that im sorry ive ordered two sets instead of one and could you re-embuse me and only 3 mintes after finding the mistake , a very simple request i thought.
Only to be told that thenorder had already been made and that i had to accept the fault was mine.
How could a whole set of car covers be made twice within 3 minutes is a fairy tale.
These people want your money and dont care that you have to store something you didnt want in the first place. What am i to do, just go out and buy another car of the same year and model
Trading Standards need a nudge.
My 20 year old car looks brand new
Great car seat covers easy to fit, made my 20 year old car look brand new. Quality product well made. Quick delivery
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








