Cheapout on JustFlowers.com order. Bad florist. Bad! No biscuit!
Ordered $65 flowers from JustFlowers.com for my daughter's 40th birthday to be delivered in Lincoln, Ca. The card on the $20 grocery store arrangement she received was from Wheatland Florist, 1995 Hwy 65. The flowers arrived on time the same day so they get 2 stars instead of 1. My daughter was thrilled I sent her flowers and posted a picture of them on FaceBook. "And then the fight started". The picture she posted did not look at all like the picture on JustFlowers.com that was gorgeous, full of flowers with hardly any green "filler" showing. Her arrangement looked anemic in comparison. The advertised arrangement had several roses. Her arrangement...none. The advertised arrangement had 3 huge sunflowers with a disclaimer that "daisies may be substituted for sunflowers". OK. But, replacing 3 huge sunflowers with 2 little daisies is hardly what could reasonably be expected. Another large flower, not sure of the name, in the advertised photo had 2 of them. Her arrangement....1. Wheatland Florist had definitely chose to go "on the cheap" with their arrangement and had filled all the large gaps between what flowers they used with fern leaves and green filler and the resulting arrangement looked nothing like what was advertised. I felt ripped off. I sent my daughter the pic that was online and pressed her to be honest. She was polite and said she "loved the flowers but they look nothing like the online photo. I'd expect to pay $18 or so for something like this if I picked them up at a store." I filled out a negative review on Trustpilot, the site Just Flowers uses & received a quick response from Just Flowers by email and a phone call that night. my wife and I had a really hard time understanding the lady that called but the gist of it was that she would investigate the next day (today) and probably replace the flowers my daughter had received. We'll see what happens. It appears that Just Flowers.com has good customer service and Wheatland Florist is the culprit here. My daughter has had good experience with Blossoms & Balloons in Roseville and Lincoln Florists and Gifts in Lincoln. Next time I'll use them. If Wheatland Florist steps up and does the right thing, I'll be back to upgrade their review to 3 stars. If not, 1 star.