WEX Reviews 135

This company obviously has no regard for their customers. When they make errors there are no efforts to expedite shipping you a new card. Says it is against policy and they have no way of doing this. That is not logical. You have sent my card 2 separate occasions to 2 different wrong addresses and it will take 2 weeks AGAIN for the error to be fixed. The customer service person read my address back to me correctly the second time. You would think they would put it in the computer correctly. Twice to the wrong address.

Please do not waste your time!!

my account is paid up to date and this morning my cards stopped working. I logged into our online account and saw nothing wrong and in fact no declined transactions. The only way to contact Wex is by phone as the automated email that came back says that they promise to answer emails in 3-5 days. After an hour and 10 minutes on hold and then giving my name and account number, I was told that they are working on fixing a system wide problem. This would be good information to put on the website or even the phone recording. They do not value my time at all

Every year it is a battle with this company. They'll cover small things at Rite Aid but when we submit larger medical bills they deny and request more details. When we get a clear detailed statement and submit it is still denied with no explanation. This is the last year we'll sign up for an FSA tied to this company.

Something is really off
Nearly two months since the query was raised. My bank was charged when we were not in the country. Their response:
In regards to the transaction you are querying, we have received information to confirm that this transaction was processed manually due to a problem with the payment terminals at this Tesco Esso site.

Do to the nature of the issue a few transactions were processed after the original date and have come through with a transaction date of 20/08/2024.

I can confirm that the transaction you are querying actually took place no 04/05/2024 at Esso Tesco Sheepscar Expres

3 months after? we were nowhere near the area in May plus, we had a diff card registered then!
Please explain.

Terrible customer service. Different representatives telling different facts and no documentation on account regarding any previous conversations with different representatives. I would not recommend this company

I strongly discourage anyone using this company for any of its services. Until this year, I have no complaints, but as of 2024 this company has been difficult. Filing claims has been treacherous. Claims that have easily been filed and paid in the past are now denied immediately. All receipts and information was submitted as in the past, but now, the claims are repeatedly denied. Worst customer service ever! And now, they have removed their customer service email address from their website. That speaks volumes! Stay away from this company if you can. I have complained to my employer and they informed me that they had received MANY complaints. I hope there are enough to warrant choosing a different company to handle benefits. WEX is the absolute worst!

Horrible customer service. I've been calling for two days and no answer. I've been on hold each time for 20mins. This is ridiculous.

This company is out to scam their customers, do not do business with these people. Had a check for payment get lost in the mail, overnighted them another check after speaking with their "customer service" still charged us over $1000 as a late fee. Their "customer service" is a call center out of the country who is absolutely horrible to try to work with. Also had 113 fraudulent transactions on one of our cards, totaling over $26,000.00, which all had entered the exact same odometer reading all over the state and was clearly fraud. We were told there is nothing they could do about it and file a police report, which went nowhere. Fuelman has been much better, no cases of fraud and a much better customer service.

So let me get this straight. Our health insurance plans have gotten so out of hand with costs and claim denials that we now have to carry this supplemental scam to cover things we need??? But when we send receipts, EOBs, and even special notes from our prescribing doctor they still won't cover a compounded prescription? They always say...."according to IRS rules"....which is their excuse for everything they deny. Hmmmm, I wonder what I would get if I asked for them to send me the specific rule they are referencing? We should all start doing that. I cannot stand working with them.

Wawa Fleet Card/WEXInc CHANGED my card type! I signed up for the card as a fleet credit card, meaning there can be a balance that carries over. I did not use the card for several years and then used it and it had been changed to a charge card, meaning your balance is due in full each billing cycle/month. This is fraud! They lied to me and said that they do not have Fleet Credit Cards (Michelle stated this, and clearly they do have Fleet Credit Cards). They do. They lied and said that I never signed up for the credit card. Which I did sign up for the credit card in 2021. Ray Wormwood confirmed that there are 2 different applications (the one that he can issue is different from the one I signed up for. When speaking to Michelle, she confirmed that there is no information on their end that they could see on my account. Ray magically finds info...that is not accurate as to my account sign up type). The Terms and Conditions of my credit card was changed to a charge card...without my consent. The company gaslights their business clients. They lied on me and my business more than once, and will do the same to yours. I even stated that my account could have been altered due to inactivity, but that was not the case. It was changed without my consent and when I noticed and immediately inquired about it, I was lied to, lied on and the bait and switch confirmed by the fact that they have 2 different applications (one that can be emailed by the Sales Department and the one that you get at the pump) and that their processes are not succinct across the company, as one agent told me that they can "make your account into revolving" (which is the type of account I signed up for already), and then I was told that one has to close the current account and then apply for a new revolving (that they already had). It is becoming a trend to bait and switch small business owners, so just know before you do business with Wawa and other companies.

WEX fuel card - Hopeless customer service and not accepted at all garages. Just been issued a WEX ESSO fuel card that website says is also accepted at BP and Shell garages. First BP garage I tried wouldn’t accept it! Went onto their chat page, managed to get past the BOT to a human just to check acceptance criteria and see if there was an app of available fuel stations - they refused to help because I didn’t have the account number?! I said I’ve got the card in front of me but they just said “we are unable to help on this occasion” so guess participating garages and app are both top secret information that can only be shared with company directors (or they know the card is no good 🤔 ) I would avoid and go for a more recognised professional supplier.

Horrible customer service and will not compromise on anything. They will also add many unnecessary hidden fees and when asked what it is for they come up with lame excuses. Horrible company to work with from customer service to management, if you're thinking about getting a gas corporate card look another way fast!

Always receive bill too late to make due date. Customer service wait time is ridiculous. They never adjust the $50.00 late fee. FUTURE CUSTOMER HAVE BEEN WARNED!

They set up their communication in a convulted way so that you miss payments and they can sock you with an exorbitant $75 late fee which they absolutely will not waive.
I don't know if they are set-up with more than Marathon. I do know this. I have shredded my cards. Will never use them again. I no longer get fuel at Marathon.

Customer Service NOT US based. I don’t know how they can expect someone in another country to understand the workings of our healthcare system when I barely understand it. So take heed you’ll ALWAYS be dealing with someone who has no clue.They are just as terrible as everyone says. When have you ever had a medical service provided and received a receipt? Never right? You don’t go to a doctor and they give you a receipt with the providers name, service and the dollar amount paid. Yet , that’s what they want or they will deny your claim. No medical service gives recipients formatted in such a way. I use tele-health services like Sesame. The “recipient” is a confirmation e-mail. I submitted five different pieces (including a form of medical necessity) that in tandem provided the necessary information and the claim was still denied. Does the IRS limit how much documentation a person can provide, because WEX does. They limit the amount of documentation you can upload THEN deny your claim for insufficient documentation.

I have had to deal with Wex twice for Cobra benefits and both times were an absolute fiasco. They mess with your health coverage and view not activating it as a profit center.

The first time I called about extending it with CalCobra which they told me I had to do with the health insurance company. I called the health insurance and they said Wex had to verify I was eligible. (10 calls later… still no we got it done). They also canceled my cobra a month early then took 3 weeks to reactivate which left me with 1 week left of coverage.

Second time was with my daughter who turned 26 and went on cobra. I paid the day I was able to, my daughter got a new card and though all was good. A month later she tried to use it and they said it wasn’t active. They activated it and then deactivated the same day! It seems like they were hoping we wouldn’t notice and pocket the money I paid for her insurance. This all broached on fraud and I will be seeing if I have any recourse. You call them and they don’t seem to be bothered that they are messing with peoples’ health care when they may have health issues.

Bad Business Practice
Unnecessary Hefty charges
I only saved $9.67 so far and paid $120 in fees
Very bad experience

Frivolous and unjustified fees.
Avoid using any of their fleet cards unless you want to get ripped off.
Bad business practices.

I called customer service to get the online account reset. It took over an hour, 3 calls, 2 conference calls with the owner of my company, and their incompetent supervisor named Sarah hung up on me twice. In the end it turned out that Sarah had lied about which email was on file and it all could have been resolved in 5 minutes.