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Rated 1 out of 5 stars

I placed an order on November 27th, and to this day, December 7th i havent recieved my order, or heard anything about the delivery.. The delay is frustrating, the information and updates are lackin... See more

Company replied

Rated 1 out of 5 stars

I bought my product nearly 2 weeks ago and it’s still not been delivered. I’ve contacted customer services and had a message to acknowledge my contact but as yet, still no contact regarding where my... See more

Company replied

Rated 1 out of 5 stars

I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a ni... See more

Company replied

Rated 5 out of 5 stars

Delivered quickly and love that the packaging is plastic free. Really enjoying the refreshing peppermint prep mist on hot days (so much so I'm thinking I'll keep the coconut one I bought as a gift!) E... See more

Company replied

Company details

  1. Cosmetics Store
  2. Beauty Supply Store
  3. Cosmetic Products Manufacturer
  4. Cosmetics Industry
  5. Health and Beauty Shop

Written by the company

West Barn Co are the brow and skin prep experts who believe in empowering your individuality by enhancing your natural beauty. The makers of Soapbrows® have a range of products that have been used on models, red carpet events and on film sets worldwide.


Contact info

2.1

Poor

TrustScore 2 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

To Paris in 1 week !

3 December 2021
WBCo logo

Reply from WBCo

Hey!

Thank you so much for taking the time to leave a review, we really appreciate it!

Have a wonderful day.

Jessie,
WBCo.

Rated 5 out of 5 stars

when treats become necessities

Beautiful delivery presentation and all items were packaged with care and so the presentation wasn’t altered once I’d removed them from the packaging.
The winter defence kit is working wonders for my skin! I would usually consider myself to have good skin but after choosing the coconut I’ve realised that it was quite dry because now it feels really hydrated. I feel more refreshed on a morning and the oil is so soothing and has created a real glow making me look so much healthier and younger.
The brow pen and pencil were also almost a treat purchase that I’m now going to consider a necessity. One of those “I didn’t know what I didn’t know” items that because you hadn’t been exposed to it. Having thinner eyebrows makes it difficult to find the right sort of pens and pencils to make them fuller yet still look natural and I think these do the job perfectly.
I’m absolutely delighted! Thanks WBCo!

2 December 2021
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Reply from WBCo

Hey Sophie!

Thank you so much for taking the time to leave a review, we really appreciate it!

Have a wonderful day.

Jessie,
WBCo.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great products and a great business. Most products are now part of my daily routine. Absolutely love this brand.

30 November 2021
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Reply from WBCo

Hey Catherine,

Thank you so much for taking the time to leave a review, we really appreciate it!

Have a wonderful day.

Jessie,
WBCo.

Rated 5 out of 5 stars

Next day delivery

Next day delivery, excellent packaging that's also eco friendly. Brow soap is great, got the cleanser too which is really soothing. The mist I'm not too sure on, but still using.

29 November 2021
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Reply from WBCo

Hey Sharon,

Thank you so much for taking the time to leave a review, we really appreciate it!

Have a wonderful day.

Jessie,
WBCo.

Rated 1 out of 5 stars

I was really looking forward to try…

I was really looking forward to try tinted brow soap BUT it’s a total disaster as it creating “muddy patches” around your eyebrows and it’s really difficult to clean up after. It won’t give you a nice fluffy eyebrow you were dreaming of BUT a mess.

Packaging is nice and glam BUT product nowhere near the original one

29 November 2021
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Reply from WBCo

Hey Iryna,

I am so sorry to hear you are not satisfied with the product, please get in touch with our Customer Experience Team at - customersupport@westbarnco.com , the girls will help you get the best out of your products and provide some tips and tricks.

Have a lovely day.

Jessie,
WBCo.

Rated 5 out of 5 stars

Excellent company and excellent products

I recently ordered soap brows, brow pen and the prep mist. I couldn’t be happier with my purchase and the service. The soap is absolutely the best in the market. It holds my brows for the whole day. I’m also very happy with the brow pen. It gives my brow a very full natural look. I don’t think I can live without these amazing products. Also delivery process was very smooth, quick and very organized. I strongly recommend Westbarnco. Great company, great service and hands down the best products in the market 👌👌👌

26 November 2021
WBCo logo

Reply from WBCo

Hey Leila,

Thank you so much for taking the time to leave such a lovely review, we really appreciate it!

Have a wonderful day!

Jessie,
WBCo.

Rated 5 out of 5 stars

Loved the products

Loved the products, thank you 😍

18 November 2021
WBCo logo

Reply from WBCo

Hey Ana,

Thank you so much for taking the time to leave a review, we really appreciate it!

Have a wonderful day.

Jessie,
WBCo.

Rated 5 out of 5 stars

WBCo products are amazing

WBCo products are amazing, I’m so impressed with what the cleanser has done to my skin. Now I’ve seen a noticeable difference I wouldn’t use anything else!
Not only are the products great, the customer service is second to none!! Fast, officiant and so friendly. They were more than happy to help when I contacted them regarding an issue.
I’ve never experienced genuine customer service and care like that before.
Would highly recommend this brand! :-)

14 November 2021
Rated 5 out of 5 stars

love

love this so much! cutest packaging and works really well.

10 November 2021
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Reply from WBCo

Hey Danielle,

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🖤

Jessie,
WBCo.

Rated 5 out of 5 stars

my second purchase from WBCo

This was my second purchase from this company. This time I went for the brow pen.. this is an amazing product, with great pigmentation and nice feathery strokes!! I went for brew which at first looked darker than my natural hair (I’m a brunette) however when I applied it, after having used the WBCo brow wax, the result was BEYOND ANY IMAGINATION! The pen is so handy and easy to use, and it can’t be compared to anything similar I have used so far. I would most definitely recommend this pen and this brand all together r! Customer service is a plus, so friendly and yet professionals, eager to help, like really really genuinely help their customers!!
Can’t wait to try more of their products in the future! I’m glad they are growing and they offer us more products every year!
10/10 in everything ♥️

6 November 2021
Unprompted review
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Reply from WBCo

Hey Efstathia,

Thank you ever so much for taking the time to leave such a lovely review, we are THRILLED to hear you are loving our Brow Pen, we are also in love! 🖤

Have a wonderful day and stay safe!

Jessie,
WBCo.

Rated 5 out of 5 stars

A thousand thank-you's x

Quickly becoming new fav brand. Packaging is amazing and the products are even better.

31 October 2021
Unprompted review
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Reply from WBCo

Hey Dominic,

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🖤

WBCo.

Rated 5 out of 5 stars

I love the Brow Powder and brush i…

I love the Brow Powder and brush i purchased. It is very good quality and the colour is perfect as ive been looking for a lighter brow colour for 12 months and have been unable to find what I've been looking for. Arrived swiftly and packaged really well too.

28 October 2021
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Reply from WBCo

Hey Vicki!

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🥰

Jessie,
WBCo.

Rated 5 out of 5 stars

Thank you so much for my recent…

Thank you so much for my recent purchase. It was a gift for my daughter in law who is an avid fan of your products. Speedy delivery and packed great, i just wrapped it. Thanks again.

23 October 2021
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Reply from WBCo

Hey Kim!

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🥰

Jessie,
WBCo.

Rated 5 out of 5 stars

Soap brows is my new favourite product…

Soap brows is my new favourite product for my boy brows, I love it so much along with the watermelon spray which smells so good. I wouldn’t use anything else now! My go to for perfect brows

21 October 2021
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Reply from WBCo

Hey Ruby!

Thank you so much for taking the time to leave a review, we really appreciate it.

Have a wonderful day and stay safe! 🥰

Jessie,
WBCo.

Rated 1 out of 5 stars

The worst website I have been ordered…

The worst website I have been ordered from I don’t get my order there is no contact or location to the company choice to deliver, also the customer service say that sense it’s out of office it’s not there responsibility

18 October 2021
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Reply from WBCo

Hey Maha,

I am so sorry to hear that your order has not arrived as of yet. I can see you have been in touch with our Customer Support Team, if you are still having issues receiving your parcel please get back in touch at - customersupport@westbarnco.com

Thank you, have a great day!

Jessie,
WBCo.

Rated 1 out of 5 stars
WBCo logo

Reply from WBCo

Hey Hannah,

Thank you for getting in touch with us today 😊

This is an automated message to let you know that we've received your message and you will recieve a response from our Customer Experience Team within 24 hours. Thank you for your patience!

We now offer bundles of the Pens, Pencils and Pomades, all to create the Hybrid Brow! 💫 Did you know you get a FREE Pomade brush with the purchase of every Pomade?

Shop the Brow Range - https://www.westbarnco.com/collections/brows

Rated 5 out of 5 stars

Professional customer support

Professional customer support, 100% recommended

5 October 2021
WBCo logo

Reply from WBCo

Thank you so much for taking the time to leave a review, Anna! We really appreciate it.

Have a wonderful day! 🖤

Jessie,
WBCo.

Rated 1 out of 5 stars

Made an oder on Sep 19th

Made an oder on Sep 19th, today is 30th and I still haven’t heard anything. There is no way to track my order and I don’t know when I am receiving it

30 September 2021
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Reply from WBCo

Hello there,

Oh dear, I am so sorry to hear you have not received your package as of yet. Can I kindly ask you to email us at customersupport@westbarnco.com , we will have a look in to this for you.

Jessie,
WBCo.

Rated 1 out of 5 stars

The delay is frustrating !

This is taking forever !!!
Repeated complaints were useless.
My shipment returned , then re-shipped again, and yest I haven't received it. The staff are not cooperative and I have no clue what is this delay about. I'm tired of waiting and wasting my time in communicating with customer service

27 September 2021
Unprompted review
WBCo logo

Reply from WBCo

Hey Faiza,

I am so sorry to hear you are unhappy with the service you had received. We have been told to expect delays during this uncertain time, we have notices on our website advising that delivery guidelines cannot be guaranteed due to the unpredictable nature of the pandemic.

I have had a look in to this for you and can see a replacement was packed and shipped for you and is waiting to be collection by yourself.

If there is anything else I can help you with, please email me at jess@westbarnco.com

Thank you, have a great day.

Jessie,
WBCo.

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