Frugi Reviews 

Impossible to return, system says cannot generate returns, doesn’t accept email provided. You have to do it on your own risk and provide proof of return and delivery.

Absolutely wonderful! The quality is exceptional.
My Grandaughter loves the feel of her new skater dress.

Buying more today.

Lovely cardigan which came promptly.

Love the clothes & the quality but every time I order within a week they do a massive sale so I feel the prices are disingenuous and I’ve always overpaid 😢

Beautiful brightly coloured lovely clothes for my children, great quality and super soft! Great service as always thank you!

Great communications, great clothing. My granddaughter loved them.Nice colours and good quality

My granddaughter was delighted with her tutu skirt for her birthday 🎂

Received in a timely manner, the price point was reasonable and the dress was a perfect fit and feel that my daughter hoped for.

it isn't a brand we have used before but now that the Dunns brand no longer does adult sizes we will be back for another dress.

Would be great to see a bigger range of fabrics in the skater dress style

I still haven't received my order. So disappointing .
I need it for a gift for Sunday next.
When I e mailed i was told no record of my order.
Will be reluctant to order again.

Dreadful customer service and glitchy website.

I placed an order with Frugi for some items for my children. I had added an extra item to my order because it meant that I would qualify for a free backpack, normally costing around £50.

The backpack did not arrive, so I contacted customer services.

I received a reply stating that I had placed the order on 20th September, outside of the promotional window which ran until the 18th, and that that the reason that had not received the backpack.

This was incorrect. I had placed the order on the 12th September. I emailed to correct, asking when I would receive the backpack.

I did not receive a reply.

A week later I emailed again, outlining the previous conversation. They replied but to say that, while the information that they had previously provided was incorrect, I had failed to add the backpack to the order. This is untrue. I did add the backpack to the order. My husband was sitting with me when I ordered the item and saw me add it to the order. I remember this vividly because there were two backpacks that I could have chosen from: one with penguins (blue and orange) and one called ‘wild woods’. I preferred the penguins but my husband and daughter preferred the wild woods pattern. There was also a frog pattern, but this was in a backpack style too young for my children. I selected the wild woods pattern and clicked to add it to the order. The value of the item showed as free.

Frugi are unwavering. They have not sent the backpack or offered to compensate me in any way. Every response seems AI generated and insincere and is accompanied by their terms and conditions, which I can only assume are being sent sarcastically at this point. T’s & C’s are not a suitable alternative for a backpack.

I feel cheated in three ways:
I ordered an item that I was unsure about in order to qualify for the offer
The backpack that I ordered was not provided.
Due to a glitch on their website, I have missed out on a backpack which I had ordered for my daughter. I will have to buy her an alternative. You can rest assured that it won’t be a Frugi one.

They told me that their website is not at fault as it had 'been tested', but as anybody who has used any computer system ever knows, all have glitches. Rather than acknowledging this and doing the right thing (honouring the offer) they have decided that my custom is not worth the bother.

I know that I will get a glib AI-generated response from the company to this review, probably thanking me for my former custom and saying that they are pleased that I had previously had a positive experience with their products. Once again, explaining that they understand that my experience must have been frustrating and insinuating that I am too stupid to use an online shopping website.

Frugi would gain so much more from treating their customers respectfully! I hadn’t realised how many people had had an equally poor experience with their customer service before this experience and reading these reviews by other mistreated customers.

Whilst I am looking into my options re my consumer rights, which have been trampled on by this company, I will spend my hard-earned money with other brands. Kite Clothing is better quality anyway (more consistent sizing, fewer loose threads and faults and harder-wearing)!

EDIT: In response to Frugi’s response below. I did add the item to the order. This was down to a glitch their end. I am not asking you to add the promotion retrospectively. It was added at the time.

Been a regular customer here for years. Clothes are fantastic. Brilliant thick material and quality with beautiful designs that you dont see elsewhere. Never had an issue with delivery either. Always get my correct order in a timely manner too. Can't comment on what customer service are like as thankfully have never had any issues so never needed to use them. Highly recommend Frugi.

Great boots.nice quality leather and look special

Quality Top & socks, purchased in sale so even better. Quick delivery.

Beautiful prints, comfortable designs, childhood firmly where it should be, with play, imagination, colour. Not adult styles and muted tones.

Three items for grandchildren. All well made, great colours and finishes. Thank you.

Lovely quality, speedy delivery.

Excellent quality and so cute and luminous! I love this brand ❤️

Beautiful clothes, reasonable prices, fast delivery

I ordered several items in the sale. They came in good time I was impressed with the quality of the little denim skirt and the beautiful jump suit which will suit my granddaughter for next summer. Bought from Frugi before and have been impressed with the quality of the items received

Great quality clothes and fast delivery as always