We Love Bathrooms Reviews 

4,349
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 1,490 reviews, reviewers had a great experience with this company. Customers praise the excellent product quality, finding items well-made with a wide selection available at good prices. Many highlight the superb customer service, describing staff as helpful, knowledgeable, and quick to resolve issues. People also appreciate the efficient ordering process and prompt, on-time deliveries, often with clear communication. However, some customers noted significant delivery issues, including unexpected dispatches, delays, and poor communication. Others experienced product problems like incorrect measurements or damaged items upon arrival. A few reviewers were also dissatisfied with customer service regarding return policies, cancellation fees, or strict reporting deadlines for damaged goods.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with many praising items like mixer taps... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick and free... See more

Order

Reviewers mention ambiguous feedback about order, with many customers finding the ordering process easy and... See more

Service

Customers had ambiguous experiences with service, with many praising the speedy and excellent service,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers reporting very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Showroom staff friendly and helpful. Order placed on Saturday and items rec'd on Wednesday. Delivery arrived within the time advised, driver was also friendly and helpful. All items rec'd in perf... See more

Company replied

Rated 5 out of 5 stars

Had been searching for a simple basin overflow ring for 3.0cm diameter hole for over a week without success. Found with this company at very competitive price. Simple ordering free delivery in two da... See more

Company replied

Rated 5 out of 5 stars

Good quality products. Bought the Old London vanity unit and sink, and 10mm shower wall panels, both excellent and cheaper than on other sites. Delivery service on time and had update notifications.... See more

Company replied

Rated 5 out of 5 stars

8ve bought several items from this company including floor tiles for my bathroom and hallway 45cm sq tiles brent gris which are stunning. Great customer service with help working out how many i need.... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

Welcome to We Love Bathrooms, where passion meets expertise in creating your dream bathroom oasis! Led by an award-winning team boasting over 40 years of dedicated service to both the public and trade, We Love Bathrooms is your ultimate destination for all things bath-related. Nestled in the heart of Wigan, our expansive showroom beckons with a tantalizing array of bathroom wonders, ready to inspire your next renovation project. Can't make it to the showroom? No worries! Our superb online website brings the showroom experience right to your fingertips, allowing you to browse, dream, and plan from the comfort of your own home. And for those who prefer the convenience of quick pickups, our click-and-collect counter ensures a seamless shopping experience every time. At We Love Bathrooms, we believe that everyone deserves a bathroom they truly adore, which is why we're committed to offering top-quality products at prices that won't break the bank. Whether you're seeking sleek modern designs or timeless classics, you'll find the perfect match among our carefully curated collection. So why wait? Join the We Love Bathrooms family today and discover a world of endless possibilities for your home. Because when it comes to bathrooms, love is always in the air at We Love Bathrooms. We Love Bathrooms - Where Your Dream Bathroom Awaits!


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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3.9

All reviews

(4,349)

1,362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jude was very pleasant and…

Jude was very pleasant and knowledgable, she vas very helpfull and made the whole transaction easy and it was a pleasure speaking to her

13 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful review! 🌟

We're absolutely delighted to hear about your experience with Jude. It's fantastic to know that you found her pleasant, knowledgeable, and so helpful throughout the process.

At We Love Bathrooms, we always aim to make every transaction as easy and stress-free as possible, so it's wonderful to hear that Jude was able to do exactly that for you. Providing friendly, professional advice and ensuring our customers feel confident and well looked after is something our team takes great pride in.

We'll be sure to pass your kind comments on to Jude, as we know she'll be delighted to hear that she made such a positive impression and that it was a pleasure speaking with her.

Thank you again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Services

Rated 5 out of 5 stars

Fantastic products and price!

Fantastic products and price!
Ordered various products for the bathroom, shower tray and screen, toilet pan and cistern and other accessories.
Delivery was on-time and communication with the delivery driver was excellent.

30 March 2026
Unprompted review
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your fantastic review! 🌟

We're absolutely delighted to hear that you were pleased with both our products and our prices. It's wonderful to know that you chose us for so many elements of your bathroom project, from your shower tray and screen to your toilet and accessories.

We're also really pleased that your delivery arrived on time and that the communication throughout the process met your expectations. We know how important it is to stay informed, especially when you're coordinating a bathroom project, so it's great to hear that the delivery updates and communication with the driver helped make the experience a smooth one.

At We Love Bathrooms, we work hard to offer quality products, competitive pricing, and reliable service, so feedback like yours means a great deal to the entire team.

Thank you again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your new bathroom for many years to come. We look forward to helping you again with any future home improvement projects!

Kind regards

Stuart
Customer Services

Rated 5 out of 5 stars
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your kind review! 🌟

We're delighted to hear that you feel your purchase was excellent value for money. We work hard to offer high-quality bathroom products at competitive prices, so it's wonderful to know that you were pleased with both the product and the value you received.

We believe that creating your dream bathroom shouldn't mean compromising on quality or breaking the budget, and feedback like yours lets us know we're achieving exactly that.

Thank you again for taking the time to share your experience and for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your purchase for many years to come. We look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 1 out of 5 stars

I didn’t want next day delivery and the…

I didn’t want next day delivery and the site kept going back to it so delivery ended up £24 more.

12 July 2026
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Reply from We Love Bathrooms

Thank you for your feedback, and we're sorry to hear about the issue you experienced during checkout.

We have tried to recreate the issue you have described, where the delivery option reverted back to next day delivery, however we have not been able to replicate this on our system.

That said, we would be more than happy to help resolve this for you. If you call us on 01942 311234 and select option 2 before 11:30am this morning, we can amend the delivery service from next day to standard delivery and arrange a refund for the difference in the delivery charge.

We apologise for any inconvenience caused and look forward to getting this sorted for you as quickly as possible. Thank you for choosing We Love Bathrooms.

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Quick and easy

Quick and easy

11 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your review!

We're delighted to hear that you found your experience with us quick and easy. We work hard to make the ordering process as simple and hassle-free as possible, so it's great to know that everything went smoothly for you.

We really appreciate you taking the time to share your feedback, and we hope to have the opportunity to help you again with any future bathroom projects.

Thank you for choosing We Love Bathrooms!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Shower enclosure

Brandon fox was very helpful with are order thanks again 👍👍👍

11 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your lovely review!

We're delighted to hear that Brandon Fox was so helpful with your order and provided you with the assistance you needed. We know that choosing the right products can sometimes be a big decision, so it's great to hear that Brandon made the process easier for you.

I'll be sure to pass your kind comments on to him – I'm sure he'll really appreciate the recognition.

Thank you again for choosing We Love Bathrooms, and we hope you enjoy your new shower enclosure. If there's anything else we can help with in the future, we'll be more than happy to assist!

Kind regards

Stuart
Customer service

Rated 5 out of 5 stars

Great shopping experience

I had read some reviews of this company and was a bit worried as I’d already placed my order !
Thankfully transaction was easy and smooth . They were the only store that stocked the taps I needed and a reasonable price too ( Victorian style Beaumont bathroom basin taps)
Ordered and received reasonably quickly. No fuss ,no damage and no delays - will recommend on my experience .

19 June 2026
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Reply from We Love Bathrooms

Thank you so much for taking the time to share your experience!

We completely understand that reading mixed reviews after placing an order can be a little concerning, so we're absolutely delighted to hear that your experience with us was a positive one from start to finish.

It's fantastic to know that we had the exact taps you were looking for and that you found them at a competitive price. The Victorian-style Beaumont basin taps are a beautiful choice, and we're pleased they arrived quickly, without any delays or damage.

We work hard to make the ordering process as smooth and hassle-free as possible, so it's wonderful to hear that everything went exactly as it should.

Thank you again for your kind words and for recommending us based on your experience. We truly appreciate your support and hope to help you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Just wonderful!!

We purchased several items for our bathroom renovation from this company and the quality is superb. We did have a minor issue with one item, but Chris handled it immediately and sorted everything without any fuss. The level of communication was outstanding and made the whole process stress-free.
Companies like this are rare these days. I will be recommending them to all my friends and family. Thank you again!

10 July 2026
Unprompted review
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your amazing review!

We're absolutely delighted to hear that you were pleased with the quality of the products you purchased for your bathroom renovation. Creating a new bathroom is an exciting project, and it's wonderful to know that our products and service have played a positive part in it.

Whilst we're sorry there was a minor issue with one of the items, we're thrilled to hear that Chris was able to resolve it quickly and without any fuss. Providing clear communication and making the process as stress-free as possible is exactly the level of service we strive to deliver.

Your comments about companies like ours being rare these days truly mean a great deal to the entire team. There is no higher compliment than knowing you would recommend us to your friends and family.

Thank you once again for your kind words and for choosing We Love Bathrooms. We hope you enjoy your beautiful new bathroom for many years to come, and we look forward to helping you again in the future!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Bathrooms love you too!

I used the pick up service for a shower tray - very fair priced and a good service was had!

19 September 2025
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for the fantastic review – and we love the title, "Bathrooms love you too!" 😊

We're delighted to hear that you used our collection service and found both the pricing and the service to be good value. We always aim to make the process as straightforward and convenient as possible, whether customers choose delivery or collection.

It's wonderful to know that you had a positive experience with us, and we really appreciate you taking the time to share your feedback.

Thank you again for choosing We Love Bathrooms, and we hope to see you again for any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 3 out of 5 stars

The website was not the easiest to use…

The website was not the easiest to use in
That goods were not saved. The basket was deleted. When email received ( suggesting one hadn’t bought) nothing was in the basket so had to start from scratch again. Poor information when trying to speak with someone.

10 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you for your feedback, and we're sorry to hear that you experienced difficulties whilst using our website.

It is unusual for the website to behave in this way, as we do not commonly receive reports of baskets not being saved or being cleared unexpectedly. However, we appreciate you bringing this to our attention, and we have passed your comments on to our IT team so that they can investigate further.

We're also sorry to hear that you found the information when trying to contact us could have been clearer. Customer feedback is incredibly valuable, and comments such as yours help us identify areas where we can improve.

That said, we're pleased to see that you were ultimately able to complete your purchase, and we appreciate your perseverance in placing your order.

Thank you again for taking the time to share your experience, and we hope to provide you with a smoother experience in the future.

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Excellent Customer Service

Bit of a wait to get through to Customer Service, but they were very helpful when I did.

10 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your feedback!

We really appreciate your patience in getting through to our Customer Service team, and we're sorry that there was a bit of a wait. At busy times, our lines can become particularly busy, but we always strive to assist every customer as quickly as possible.

We're delighted to hear that once you got through, our team were helpful and able to assist you with your enquiry. Providing friendly and supportive service is incredibly important to us, so it's wonderful to know that this was reflected in your experience.

Thank you again for taking the time to leave your review. We truly appreciate your understanding and hope to assist you again in the future!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

WeLove Bathrooms rescued my costly mistake

I’d already received brilliant service from WeLoveBathrooms when I ordered my new bathroom pieces. Now they’ve been been able to make sure my builder could carry on working, by correcting my error and sending a replacement bath in under 18 hours. And the quality for the price is amazing!

9 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful review!

We're absolutely delighted to hear that we could help turn a stressful situation around for you. Mistakes can happen during any renovation project, so we're really pleased that we were able to step in, get a replacement bath to you so quickly, and help keep your builder on track.

It's also fantastic to hear that you were happy not only with the service you received but also with the quality and value of the products. We work hard to offer great products at competitive prices, backed up by customer service that genuinely goes the extra mile when needed.

Thank you again for your kind words and for choosing We Love Bathrooms. We truly appreciate your support and hope you enjoy your beautiful new bathroom for many years to come!

Kind regards

Stuart
Customer Services

Rated 5 out of 5 stars

Best price on-line including postage

Best price on-line including postage. Missing delivery item sorted immediately with no hassles and received next day.

3 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your fantastic review! 🌟

We're delighted to hear that you found the best price online, including delivery, and that you were pleased with the overall service you received.

While we're sorry that there was a missing item from your delivery, we're really pleased to hear that the issue was resolved quickly and without any hassle. We understand how frustrating it can be when something isn't quite right with an order, so our team always aims to put things right as quickly and smoothly as possible.

It's wonderful to know that your replacement item was with you the very next day and that the experience left you feeling positive about our service. Feedback like yours means a great deal to us, as it shows that our team is delivering the level of customer care we strive for.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Customer service was good She knew what…

Customer service was good She knew what l was asking for and made me comfortable

9 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your lovely review! 🌟

We're delighted to hear that you had such a positive experience with our customer service team. It's wonderful to know that the member of staff you spoke with understood exactly what you were looking for and was able to make you feel comfortable throughout the process.

We know that choosing the right products or asking for advice can sometimes feel overwhelming, so our team always aims to provide friendly, knowledgeable, and reassuring support to help make the experience as easy and enjoyable as possible.

Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. It's always rewarding to hear that we've been able to make our customers feel confident and well looked after.

Thank you again for choosing We Love Bathrooms and for taking the time to leave your review. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Amazing service and been so easy to…

Amazing service and been so easy to deal with

9 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful review! 🌟

We're absolutely delighted to hear that you found our service amazing and that you've found us so easy to deal with. Providing a smooth, hassle-free experience for our customers is exactly what we strive for, so it's fantastic to know that we've delivered on that for you.

Our team works hard to make every step of the process as straightforward as possible, from placing an order and answering questions to delivery and after-sales support. Hearing that your experience has been easy and enjoyable means a great deal to us.

Thank you once again for taking the time to share your feedback and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Delivery was spot on exactly what we…

Delivery was spot on exactly what we wanted will be back

6 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your fantastic review! 🌟

We're delighted to hear that your delivery was spot on and that you received exactly what you wanted. There's nothing better than knowing our customers are happy with both their products and the service they've received.

We work hard to ensure that orders are delivered accurately and efficiently, so it's wonderful to know that everything went smoothly for you and met your expectations.

We're especially pleased to hear that you'll be coming back to us in the future. Returning customers are the greatest compliment we can receive, and we truly appreciate your confidence in We Love Bathrooms.

Thank you again for taking the time to leave your feedback. We really appreciate your support and look forward to helping you again with your next bathroom project!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

We walked around looking at everything…

We walked around looking at everything at our own leisure. When we wanted help/ advice staff were very helpful .We would definitely recommend

8 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your lovely review! 🌟

We're delighted to hear that you enjoyed your visit to our showroom and appreciated being able to browse at your own pace. We believe that customers should feel comfortable exploring our displays without any pressure, while knowing that friendly, knowledgeable help is always available whenever it's needed.

It's wonderful to hear that when you did need assistance and advice, our team was able to provide the support you were looking for. We take great pride in offering helpful and informative service, so your kind comments mean a lot to us.

We're especially pleased to hear that you would recommend We Love Bathrooms to others. There really is no greater compliment, and we truly appreciate your trust and support.

Thank you again for taking the time to share your experience. We hope to welcome you back to our showroom again in the future and assist you with any other bathroom projects you may have!

Kind regards

Stuart
Customer Services

Rated 5 out of 5 stars

Revamping Bathroom

We reviewed the Company on line. So easy to order excellent service. Delivery was seem less with updates on date and time Excellent Company Thankyou

14 May 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful review! 🌟

We're delighted to hear that your experience with We Love Bathrooms was such a positive one from start to finish. It's fantastic to know that you found our website easy to use and that the ordering process was simple and straightforward.

We're also really pleased that our delivery service met your expectations. Keeping our customers updated with clear communication regarding delivery dates and times is something we know is important, so it's great to hear that everything arrived seamlessly and exactly as it should.

It sounds like you're in the middle of an exciting bathroom revamp, and we're thrilled to have been a part of your project. We hope you love the finished result and enjoy your new bathroom for many years to come.

Thank you once again for your kind words and for choosing We Love Bathrooms. We truly appreciate your support and look forward to helping you again with any future home improvement projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your kind review! 🌟

We're delighted to hear that you found our service to be very professional. Providing a high standard of customer care, along with friendly and knowledgeable assistance, is something we take great pride in, so it's wonderful to know that your experience reflected this.

Our team works hard to ensure every customer receives the support they need, whether it's helping with product choices, answering questions, or ensuring the ordering process runs smoothly. Feedback like yours means a great deal to us and motivates us to continue delivering the best possible service.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

Rated 5 out of 5 stars

Great customer service

Tried to order what I needed online but was having issues. Rang the wigan store and spoke to jude. She was extremely friendly and helpful and assisted me with my order

Many thanks

8 July 2026
We Love Bathrooms logo

Reply from We Love Bathrooms

Thank you so much for your wonderful review! 🌟

We're delighted to hear that, although you experienced some difficulties ordering online, Jude was able to step in and make the process easy for you.

We'll be sure to pass your kind comments on to Jude, as we know she'll be thrilled to hear them. Providing friendly, helpful, and knowledgeable service is something our team takes great pride in, and it's fantastic to know that she was able to assist you and ensure you got exactly what you needed.

We understand that sometimes ordering online doesn't always go to plan, so having a team that's happy to help and guide customers through the process is incredibly important to us. It's great to hear that your experience with our Wigan store left such a positive impression.

Thank you again for choosing We Love Bathrooms and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again with any future bathroom projects!

Kind regards

Stuart
Customer Service

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