Welcome Pickups Reviews 47,940

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 9,613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, highlighting their helpfulness, punctuality, and friendly demeanor. Many appreciate the smooth booking process and the reliable delivery service, noting that drivers are often early and provide useful information about the local area. However, some customers were dissatisfied with specific issues, such as not receiving a pre-paid infant car seat or experiencing drivers who left due to flight delays and immigration queues. A few also mentioned difficulties with cancellations or communication regarding unexpected changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the drivers for their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the punctuality and... See more

Location

Customers had positive experiences with location. Many reviewers praise the service for its seamless... See more

Booking process

Reviewers consistently express satisfaction with the booking process. Customers highlight the ease of booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aggeliki was amazing. Always been there and communicated that to us. She was an excellent driver, calm and focused . She helped with luggage and we enjoyed her excellent service firstly from our hotel... See more

Rated 5 out of 5 stars

Marco arrived at the airport in good time to meet us in the arrivals hall at Naples and kept in touch whilst we were going through the EES system. He was courteous and helpful throughout the journey t... See more

Rated 5 out of 5 stars

Pre arrival details excellent, clear & concise. Drivers name, photo, car rego supplied. Driver at airport designated spot with our name clearly displayed. Easy walk to car, he helped pulling one case.... See more

Rated 5 out of 5 stars

Excellent service. Was sent details of our driver , a photo and car details, registration , make and model. Had given ourselves an hour to clear customs from the landing time. We were just picking cas... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

48K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

We had a great day with Maria

We had a great day with Maria. Her service was excellent, she was friendly and helpful. We enjoyed being able to stay at places for the length of time we wanted. In was a good way to discover Malta

23 May 2026
Unprompted review
Rated 1 out of 5 stars

The transfer was cancelled three hours…

The transfer was cancelled three hours before pickup from Naples. Left stranded with no option to go to Amalfi. Try at your own risk and have a Plan B in hand if you wish to choose them.

25 May 2026
Unprompted review
Welcome Pickups logo

Reply from Welcome Pickups

Hello Anand, we are truly sorry to learn of the late cancelation of your transfer, please contact our support team directly at hello@welcomepickups.com with your transfer id so they may look into your concerns. Thank you for reaching out.

Rated 5 out of 5 stars

Excellent service!

Driver was on time and we were comforted with the excellent communication that included a video of exactly where to meet.
Driver was very courteous and the car was very clean

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything was just perfect!!!

Everything was just perfect!!!
Flight from Denmark turned out to be an hour late, but Welcome Pickups just made our transport to our hotel happen with great service!!! We were greatful - knew they were busy.
The welcome and drivers are all very nice and polite and super helpful.
The cars are nice and comfortable.
My best recommendation….

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Collected at Madrid airport by Juan Manuel - excellent, friendly, efficient service - would thoroughly recommend. Brilliant communication throughout.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

On arrival in Istanbul

On arrival in Istanbul, our driver was in constant contact with me on WhatsApp & was very patient waiting for us as we collected our baggage after leaving the ship. He was kind, efficient & very personable. I am very impressed with Welcome Ickups & highly recommend them! Happy Travels!

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, consistent service

Rides are easy to book, reasonably priced, drivers are on time and communicative. We've used the service in many cities, both in the US and Europe. It's always been a pleasant experience. Highly recommend.

21 May 2026
Unprompted review

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