Connect Eyecare Reviews 

698
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and kind approach, especially when dealing with residents in care homes. The service is frequently highlighted as excellent, with many appreciating the personalized care, clear explanations, and efficient processes from eye testing to fitting. People also value the high-quality products and the thoughtful user experience, including dementia-friendly equipment and engraved glasses for easy identification. The customer service is often described as outstanding, with reviewers noting the team's willingness to go above and beyond, providing excellent aftercare and support. Conversely, a small portion of people felt dissatisfied with the service, mentioning issues with glasses being ready on time.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the excellent, prompt, and personalized care... See more

Product

People report positive experiences with the product, especially the eye care range, which caters to most... See more

User experience

Customers consistently report positive experiences, often describing them as excellent and superb all-round.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for your great service on providing eye testing eye care and glasses for my Mum in her care home. It was lovely you came to her and hopefully it will enable her to see better and improve he... See more

Rated 5 out of 5 stars

I have experienced friendly yet professional help right from the start. I'd particularly like to mention Gary. He suggested I look at the gov.uk website to see if I might get some monetary help for da... See more

Rated 5 out of 5 stars

The team at Connect Eyecare are great at what they do and this is why we continue to trust them with our eyecare. Both myself and my wife are always impressed with the professionalism and quali... See more

Company replied

Rated 5 out of 5 stars

Connect Eye Care have been visiting my care homes for the past two years, and I cannot fault the service they provide. They make our residents feel safe, they’re incredibly patient, and they’re wonder... See more


Company details

  1. Optician

Written by the company

Connect Eyecare set out to improve everything about mobile eyecare. We started by building an entirely new mobile eyecare service from the ground up, and kitted out our optometrist with industry leading equipment to ensure they are at the top of their game. We designed a visually-soothing uniform that embody our commitment to care, and help reassure our patients they're in good hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

698 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(698)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and useful

Helpful and useful

11 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for taking the time to leave us feedback Elspeth. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Excellent and extremely prompt service…

Excellent and extremely prompt service from Connect Eyecare in carrying out a basic repair to my Dad's glasses. First class service - would recommend.

2 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for the kind words & appreciation. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

I would like to thank you Sarah and ann…

I would like to thank you Sarah and ann maire they are very helpful and the residents enjoyed seeing them. So good with the residents talking to them taking time with them and not rushing there. Brilliant job always smiling and happy

17 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Amazing feedback Jade, thank you for the feedback and we shall pass it onto the local team. Best wishes, Connect Eyecare

Rated 5 out of 5 stars

Great customer experience

Great experience getting eye assessment and glasses for my mother. Connect Eyecare were quick, efficient and thorough and especially helpful when it came to helping my mother without me in attendance, given she had recently started living in a care home. Thank you Connect Eyecare!

9 June 2025
Unprompted review
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Reply from Connect Eyecare

You're very welcome John. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Great interaction with residents

Great interaction with residents, Sarah and Anne-Marie were fantastic with the residents making them feel comfortable while showing dignity and respect

4 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Lovely feedback, thank you for sharing Jade. Best wishes, Connect Eyecare

Rated 5 out of 5 stars

Excellent

Excellent service provided to my elderly father at his care home. Would recommend.

4 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you. Best wishes, Connect Eyecare

Rated 5 out of 5 stars

Sarah and Annemarie were fab

Sarah and Annemarie were fab and done a great job of assisting the residents in the care home

3 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you so much for the feedback Leigha. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Looked after the residents very well and spent time and care with them.

2 June 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for the words of appreciation Kirstie. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Both Scott and Gary listened to my…

Both Scott and Gary listened to my initial concerns and, importantly, took the necessary time and care to give a detailed explanation of the patient’s process and supplementary advice. This has resulted in a very positive outcome as well as excellent patient care.

21 May 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

You're most welcome Bernadette. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Maria and her team are fantastic

Maria and her team are fantastic, patient, and professional. They go over and above to ensure every person has a good optician experience in a care home. Their team and efficient and supportive to a consistentl changing environment with different people and get to know each individual. I previously worked with them and had to get them into my new service!

2 May 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you Windmill Manor, we appreciate you too. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Brilliant service wee Allison was…

Brilliant service wee Allison was different class a credit to your organisation

15 April 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

George! "Wee Alison" is so pleased to hear of your fantastic feedback. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Very pleased

Very pleased with the service can't fault it. My mum is pleased with her new glasses

7 April 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you Julie. Best wishes, Connect Eyecare team

Rated 5 out of 5 stars

Connect Eyecare

Connect Eyecare were introduced to us last year when our Mum could no longer go to specsavers as she moved to a care home. The process was easy, she had an eye test at the home, she chose frames that she liked but best of all, her name was inscribed on the arm of the glasses!

The screw unfortunately fell out 6 months later. I contacted Connect Eyecare & they fixed the glasses on site, a couple of days later. Impressive!

4 April 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for sharing your experience Niki. We offer 24-months on all products so if you need us again then get in touch. Best wishes, Connect Eyecare Team

Rated 5 out of 5 stars

Sarah and Ann Marie came this afternoon…

Sarah and Ann Marie came this afternoon to see 3 of my residents. Very professional and courteous towards staff and residents.
Good service provided by your staff.
Gill - Manager

31 March 2025
Unprompted review
Connect Eyecare logo

Reply from Connect Eyecare

Thank you for the feedback Gill. Best wishes, Connect Eyecare Team

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