Connect Eyecare Reviews 

Connect Eyecare were introduced to us last year when our Mum could no longer go to specsavers as she moved to a care home. The process was easy, she had an eye test at the home, she chose frames that she liked but best of all, her name was inscribed on the arm of the glasses!

The screw unfortunately fell out 6 months later. I contacted Connect Eyecare & they fixed the glasses on site, a couple of days later. Impressive!

Sarah and Ann Marie came this afternoon to see 3 of my residents. Very professional and courteous towards staff and residents.
Good service provided by your staff.
Gill - Manager

Optician was helpful and professional. Very efficiently done with equipment set up in the nursing home.

Excellent service from Connect Eyecare! I ordered my glasses and I am over the moon with them! Great selection of frames, good quality product, and great customer service. The consultation i received was personal, customer focused, and the advisor had great advice when choosing my new frames. I would highly recommend Connect Eyecare, thank you! 😊

The experience is great. Sara and Ann Marie are well experienced on how to deal with Resident’s living with Dementia. Residents have had a good and calm experience during the check up.

Sarah and Ann Marie came into out care home today. They went beyond expectations. The ladies were kind' caring and super efficient with our residents. I would highly recommend connect eye care for optical needs.

I cannot fault their service. The two staff who visited my mother in her care home to test her eyes were not only very professional, they were very good at dealing with an older person with poor hearing. Also, the new spectacles were produced and delivered very promptly.

Great service and customer service. Would highly recommend.

Sarah was so lovely and kind with our residents at Collisdene. She made sure they were all loving their new glasses and that they were perfect for them.

Sarah and Nicole were so patient with residents .. great experience

Based upon recent experience, I only have the most positive impression of the service that was provided for my mum. The feedback to me and communication has been excellent and thorough, enabling me to understand fully the procedures that had been undertaken and the progress of the order. Most importantly though is my mum’s experience. She was impressed by the care and attention at the time and care taken at the initial visit and the choice of spectacles offered and, although aged 96 and physically fragile, she is not easily impressed. She looked forward to receiving her glasses eagerly and is now very happy with the look, fit and improvement in her vision. Therefore, I am very happy and struggle to find any fault with the carefully thought out structure of the service and the level of detail and care given throughout.

Experience was wonderful, the set up feels as if you are at the options. Caring staff and very considerate.

Peter and Sarah came in to visit the care home today they were both great and their jobs and lively with the residents

I live in Canada and my mum is in a 24 hour care facility. I was advised by Gary at your company that mum was getting a check up with a recommendation for new eyeware. I reviewed from here and was in touch with Gary who did a first class job as I wanted to know if my 95 year mother would be entitled to any form of Pension Credit. Gary went out of his way to provide addtional infomation which I will follow. Thank you for the Customer Care and excellent service.

Peter and Sarah were fantastic with the residents, very caring, helpful and gone out of there way to help.

Fantastic service from a very friendly team. Very considerate of the needs of each individual seen today. Time and effort was spent to ensure the residents were relaxed and without distress. Ensuring all the residents were re directed to their wings safely.

The staff at Connect Eyecare made the process of testing my eyes not only easy but also turned it into an informative experience in a way that was easy to understand in a relaxed atmosphere.
I require glasses for near & distance & staff were very helpful in choosing frames to suit my colouring & face shape, both sets of glasses ready in a couple of days.
A great result all round 😎

Tanveer and Sarah , are very professional and knowledgeable in their role , and lovely ,they have an amazing approach with our residents and myself . And look forward to them coming back. . 🥰

Absolutely amazing service from this company today. My 97year old mother’s spectacles were broken accidentally in her Care Home. I phoned to ask if a repair could be done. I sent pictures and the assistant Morgan advised a replacement frame was required. She offered to deliver it to the Care Home that night but also allowed me to collect in person. Staff here are courteous and kind and even offered me a hot drink while I waited for the lenses to be swapped into the replacement frame. Congratulations to all the staff in this business, they deserve more than 5 stars.