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Welcome Baby Reviews 

580
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 452 reviews, reviewers had a great experience with this company. Customers really love how simple and exceptionally easy it is to set up and order personalized books for new parents. People frequently mention the thoughtful prompts and appreciate the wonderful quality of the memory books designed for families. Some reviewers were not happy with unexpected subscription charges and extra add-on offers found during checkout. Consumers also noted that the overall price felt too high because you have to pay separately for hardcover upgrades. Many visitors felt that pricing details should always be presented upfront rather than discovering surprise fees later on.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers praise the personalized baby book as a... See more

User experience

Consumers find user experience to be positive, highlighting that the website is user friendly and very easy... See more

Order

Clients share ambiguous opinions on order, as many reviewers found the website easy to use for personalized... See more

Price

Reviewers express deep dissatisfaction regarding unexpected costs, pointing out that initial purchases often... See more

Subscription

Customers consistently note negative experiences with subscription charges, reporting that recurring fees... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Liked the topics for new parents and that the book is personalized for the baby and parents. My suggestion for someone purchasing this as a gift to the baby and parents. Not to make them pay for a sub... See more

Company replied

Rated 4 out of 5 stars

I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... See more

Company replied

Rated 4 out of 5 stars

Could use some clarification as to whether or not you still have to pay monthly for the app if you purchase the physical copy of the baby book or not. I'm still unclear if I have the app included or n... See more

Company replied

Rated 4 out of 5 stars

Did not like the additional add ons at the end with the easily missed decline. Accidentally tapping on any of the options directly charges without confirmation. Not a good business practice or custome... See more

Company replied


Company details

About Welcome Baby

Written by the company

The first personalized baby book for your memories & milestones.

One-of-a-kind book.

What makes it unique?
  • Personalized with your baby’s name, your names on the cover, and a custom dedication page
  • Beautiful colors, illustrations, and space for pictures to capture what matters most
  • Journaling pages to record memories, milestones, and everyday moments
  • Growth and development trackers tailored to your baby’s age and stage 
  • Engaging activities, games, and bonding tips to strengthen the parent-baby connection
  • Practical parenting guidance personalized to your family’s needs

Contact info

4.0

Great

TrustScore 4 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.0

All reviews

(580)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Exited for the book

Exited for the book
Cant wait for the moment

11 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear lily,

We are thrilled to share in your anticipation for your personalized baby book! We hope it beautifully captures all the magical memories and milestones of your parenting journey. We're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 4 out of 5 stars

It was great, but

It was great, but a bit to long.

11 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear Christina Flores,

We're so glad you enjoyed capturing those precious early milestones with us. Adding all the personal touches to your story takes a little time, but we hope the final keepsake is well worth it. We're always available at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Questions with thorough…

Questions with thorough well-thought-out the whole process was easy to do.

10 April 2026
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Reply from Welcome Baby

Dear carmen roberts-albury,

We love hearing that you found the personalization quiz detailed and creating your custom baby book so effortless. We hope it beautifully captures the magical milestones on your parenting journey! We're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 4 out of 5 stars

Too many promotional things after the…

Too many promotional things after the order.

10 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear bturnbull,

We love that our book is helping you capture your parenting journey's magical moments! We understand your thoughts on the follow-up messages; you can easily adjust those preferences in any email. We're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

It was easy to navigate

It was easy to navigate. I just wish they had told me about the hardcover before I bought the soft cover. Other than that, I’m very

10 April 2026
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Reply from Welcome Baby

Dear Lucille Brown,

We're thrilled you had such a seamless experience creating your personalized milestone story. It's wonderful knowing you're capturing these magical parenting memories with us! We're always at help@welcome.baby if you ever need anything at all.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Nice book and pictures

10 April 2026
Unprompted review
Welcome Baby logo

Reply from Welcome Baby

Dear Azizah Mohd Zahidi,

We're thrilled that you're enjoying the beautiful illustrations and your personalized story. Helping you capture these magical parenting milestones is exactly why we created this. We're always at help@welcome.baby if you ever need anything!

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Very easy to follow.

Very easy to follow.

8 April 2026
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Reply from Welcome Baby

Dear Vyetta Reynolds,

We're thrilled that creating your personalized baby book has been such a smooth experience. Capturing those precious milestones should feel effortless and fun! Wishing you many magical moments ahead, and remember we're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Easy to use and like all of the options.

Easy to use and like all of the options.

7 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear customer,

It brings us so much joy to hear that the simple setup and wide variety of customization choices are working perfectly for you. Have a wonderful time capturing those magical early milestones, and remember we're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 4 out of 5 stars

Provided many options

Provided many options. Praying the item would arrive and makes me realize some more that it was one of the best gift decision made…

7 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear irbm,

We're so glad you enjoyed our wide variety of personalization choices to create the perfect gift. We hope the finished book beautifully captures those magical early memories! We're always at help@welcome.baby if you ever need anything at all.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

I am able to choose things that I…

I am able to choose things that I wanted to include in this book

6 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear May,

We're so glad you're enjoying the freedom to tailor your little one's keepsake exactly how you envision it. Capturing those unique, magical milestones is what makes the journey so special! We're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

fast ordering.

fast ordering.

6 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear MARLENE LIGGAYU,

It is fantastic that setting up your personalized baby book was a seamless and swift process! We hope you love capturing all those magical parenting milestones together. We're always at help@welcome.baby if you ever need anything along your journey.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

A nice experience to buy this book for…

A nice experience to buy this book for my grandchild

6 April 2026
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Reply from Welcome Baby

Dear Ludivina,

It is wonderful to hear you had such a lovely time designing this special keepsake for your new grandchild. Personalizing those early milestones makes for a truly magical gift! We're always here at help@welcome.baby if you ever need anything along the way.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Baby Book-this first experience

easy to process

4 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear bev.taylor.,

It is wonderful to hear that creating your personalized baby book was such a smooth experience. Enjoy capturing all those magical milestones together! If you ever need a hand along the way, we're always here for you at help@welcome.baby.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

This was a fun, joyful as well as emotional

This was a Fun, joyful, emotional and easy experience.

5 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear Juan,

We're thrilled that creating your personalized baby book brought out such wonderful feelings and felt so seamless. We hope you treasure these captured memories throughout your parenting journey. We're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 1 out of 5 stars

*THIS IS A SCAM*

*THIS IS A SCAM*

Do not trust this company. A happy purchase turns out to be a very disappointing one. They charge you with subscriptions without your knowledge or consent. Very misleading and unethical. This is a complete scam. They have charged me with 49AUD every fortnight for an app I did not subscribe to and would not want to refund when I ask them to.
They are not trustworthy and only cares about taking honest peoples hard earned money. Shameless.

4 April 2026
Unprompted review
Welcome Baby logo

Reply from Welcome Baby

Dear Arianne,

Thank you, we understand your concern about the unexpected charge. We'd like to kindly remind that subscription terms are clearly outlined and agreed to before purchase. Please reach out to help@welcome.baby with your account email and order number to find a resolution.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Easy to plan

5 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear Julie,

We love hearing that organizing your little one's milestones has been such a breeze. Capturing those magical memories should always be simple! Wishing you joy on your parenting journey, and remember we're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Amazing book

4 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear Amy Haling,

We're so glad you're loving your personalized story! Capturing those early milestones and creating beautiful memories makes the parenting journey truly magical. We're always at help@welcome.baby if you ever need anything along the way.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Easy to use app

Easy to use app. I am excited to receive my book for my grandson!!

4 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear michelle,

It brightens our day to hear how smoothly you navigated the app to build a lovely keepsake for your grandchild. We are just as eager for the physical copy to arrive at your door! We're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 4 out of 5 stars

Fun exploring

Fun exploring

3 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear Delia Perez,

We're thrilled you're enjoying discovering all the ways to personalize your little one's story! Turning everyday parenting moments into magical memories is such a beautiful adventure. We're always here at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

Rated 5 out of 5 stars

Love the personalization and how…

Love the personalization and how seamless ordering was !

3 April 2026
Welcome Baby logo

Reply from Welcome Baby

Dear angelsoso,

It's wonderful to hear that customizing your milestone book was such a smooth experience! We hope this keepsake makes your parenting journey even more magical. Remember, we're always at help@welcome.baby if you ever need anything.

Sincerely,
Welcome Baby Team

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