My care team has been great. I’ve received quick responses to my questions. The app can be confusing on the medication side. I completely missed N important chat that ended up delaying getting st... See more
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Review summary
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Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more
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I have recently had major medical isdues with my father and not entering my meals. It took too long to get meds after i started whdn meds were not approved by my insurance anyway. The injections have... See more
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Long time WW member, and glad that now WW Clinic with GLP-1s are an option. But when I switched to Clinic I was surprised to find that all of my history with WW (including weight history) does not co... See more
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Company details
Powered by science. Proven by people.
Written by the company
- Weight Watchers is the #1 doctor-recommended weight-loss program.*
- Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
- *Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
- ^Based on total WeightWatchers program sign-ups since 2001.
- **Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic
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United States
- weightwatchers.com
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4K reviews
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So far so good
So far so good. Love the contact with my nurse practitioner. Care team always answers promptly. Very good..
14 July 2026
Reply from Weight Watchers
We're so glad to hear that you're having such a positive experience with your nurse practitioner and that our care team is prompt in their responses. Thank you for sharing!
Medical issue/weigh in
Jerry, resolutions manager was very kind and professional. I was not able to do in-studio weigh in for the month of June due to a medical issue. I called the WW contact number and spoke with AI asking if I was able to weigh at home and record it my app, I was told YES and if I needed further help with steps. The next morning I noticed I was billed by WW. I called and spoke to a very rude representative who stated that was incorrect weigh in must be done in studio, I tried to explain my situation and she didn’t want to hear it. I asked if I could speak with someone else, I was pleased with Jerry who was able to assist me. Jerry is a definite ASSET to WW, great customer service A DEFINITE KEEPER. Thank you…..Judy Gorski, Lifetime member
5 July 2026
Reply from Weight Watchers
We're so glad to hear about your positive experience with our team. It's truly encouraging to know that our team members are providing professional and helpful support, especially during challenging times. Your feedback is invaluable as we continuously work to improve our service and ensure all our members receive the consistent and empathetic support they deserve. Thank you for being a valued lifetime member.
Friendly Service and Quick Delivery
I've had a wonderful experience with Weight Watchers. Their customer service has been absolutely fabulous: everyone I've interacted with has been friendly, responsive, and genuinely helpful. Communication has been easy from the start, and shipping has always been quick, making the whole process smooth and stress-free. It's reassuring to know there's great support behind the program. Highly recommend!
7 July 2026
Reply from Weight Watchers
We're so happy to hear that you've had such a wonderful experience with us! It's great to know that our customer service team has been friendly, responsive, and genuinely helpful, making communication easy and the process smooth. We appreciate you recommending us!
Get your website working properly
Get your website working properly. I tried to enter my meals and I got a thousand kinds of bacon, but not plain bacon. That is only one example. It is like that for each food I tried to enter. It is very frustrating. I started using my old WW books for food values. I would send a question to my consultant, and I'd get an answer from someone else, and usually only half the question would be answered. Then I'd have to ask the question again. Then wait another couple of days to get an answer. I HATE this system. I signed up for the Med plan. I sent in all credentials asked for. Was cleared for metformin, but had to wait over a month for my prescription. So I ordered a few days early for my refill so there would be no gap. I still have not heard anything about that.
7 July 2026
Reply from Weight Watchers
We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.
Loosing the pounds !!!
13 July 2026
Reply from Weight Watchers
We're happy to hear that you have had a great experience. Thank you for your positive feedback; we appreciate it.
I really like the WW app for tracking…
I really like the WW app for tracking meals etc.. it helps to keep a person committed.
13 July 2026
Reply from Weight Watchers
We're so glad to hear our app helps you stay committed to your health journey! Thank you for sharing your positive experience.
In person workshop is the best
In person workshop is the best. Our coach Jessica is amazing. She distributes information in a way that one can apply to self. Always there if you have questions.
11 July 2026
Reply from Weight Watchers
We're so happy to hear that you're enjoying the in-person workshop and finding your coach amazing! It's wonderful that you feel supported and can apply the information.
I like GLP support program
I like GLP support program. Thank you
Please reduce your membership price a little bit.
12 July 2026
Reply from Weight Watchers
We're happy to hear you like our support program! We appreciate your feedback regarding membership pricing.
Enjoying the med+ team
6 July 2026
Reply from Weight Watchers
It's wonderful to hear that you are enjoying your experience with our team. We appreciate you taking the time to share your positive feedback!
Reply from Weight Watchers
We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.
My meds haven’t gotten to me on time…
My meds haven’t gotten to me on time for the 2 months I’ve been with WW but they took my money on time. All I get is responses from AI. So I miss doses I shouldn’t. They send me stuff about cooking and exercise instead of real responses and fixing the problem!!!!
1 July 2026
Reply from Weight Watchers
We appreciate you sharing your experience and are truly sorry to hear about the issues with your medication delivery and the frustration with our responses. We understand how critical it is to receive your medication on time and regret that you've missed doses. Your feedback is very important to us as we strive to improve our service.
Reply from Weight Watchers
We are so pleased to hear that communication with our team has been excellent. Thank you for sharing your positive experience!
Organized and relevant
The session was lead by an organized, upbeat member who kept the contents relevant and communication on topic.
5 July 2026
Reply from Weight Watchers
We're so glad to hear that our team member was organized, upbeat, and kept the content relevant and on topic. We appreciate your positive feedback!
It's ok
Its ok. But hate the fact you force having to have the stupid app to communicate with provider on med+ and get access to everything.
11 July 2026
Reply from Weight Watchers
We appreciate your feedback and understand your frustration regarding the app requirement for communication and access. We are always working to improve our systems for a better experience.
Not clicking in the classes
I don’t seem to be able to relate in the virtual classes. I’ve not been able to see anything in the GLP1 program. I love the app, although 120/yr for an app is expensive on top of my compounded meds.
12 July 2026
Reply from Weight Watchers
We appreciate your feedback regarding the virtual classes and the GLP1 program. We understand your concerns about the app's cost, and we're always working to improve the value we offer.
I seem to be locked into the ww medical…
I seem to be locked into the ww medical program for a year and did not intentionally sign up for this and would like to cancel my subscription.
6 July 2026
Reply from Weight Watchers
We are sorry for any frustration regarding your membership. Please keep in mind that when you signed up, you agreed to a long-term commitment plan for a lower monthly rate, and per our terms and conditions, these plans can only be terminated at the end of the agreed-upon period. Our pricing structure and commitment terms are disclosed during the sign-up process to ensure transparency. We must uphold our policies fairly for all members and apologize for any inconvenience this causes.
Reply from Weight Watchers
We're so happy to hear that you appreciate the great team working for you! We appreciate you sharing your positive experience with us.
Reply from Weight Watchers
We're so glad to hear that you find our macros helpful and our meetings essential. We truly appreciate your positive feedback!
I'm grateful that you have made virtual…
I'm grateful that you have made virtual meetings affordable! We lost all in person meetings back around COVID and there is nothing within 100 miles.
5 July 2026
Reply from Weight Watchers
We are so glad our virtual meetings have been helpful, especially given the challenges of the past few years. We appreciate your kind words!
For me I use the app to track my food…
For me I use the app to track my food intake and I am enjoying some of the virtual workshops.
12 July 2026
Reply from Weight Watchers
We're so happy to hear that you're enjoying tracking your food intake with our app and finding the virtual workshops beneficial! Thank you for your positive feedback.
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