Ms Shawanda Gordon was very professional and courteous while providing an accurate assessment of my vehicle's value. While I didn't receive the amount I had hoped for, we were able to negotiate a fair... See more
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Review summary
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Our sales person, Darius, made the entire experience successful. He was knowledgable, friendly, giving us all The information we needed to sell Our car. He made the entire experience from start to... See more
The whole process went very smoothly but what made it "great" was their field representative who came out and looked over the car. His name was Raymond and he made the whole experience a pleasure. We... See more
Mr. Hines is awesome! He is most knowledgeable, professional, patient, and personable. Quite candidly, we had some questions and reservations about selling our car but Mr. Hines thoroughly answered o... See more
Company details
About We Buy Any Car® USA
Written by the company
We Buy Any Car: The Fast, Safe, and Fair Way to Sell Your Car
We Buy Any Car removes the stress of private sales and dealer trade-ins. We’ve spent years refining a process that is transparent, hassle-free, and focused on immediate payment.
How It Works in 3 Steps:
- Online Valuation: Find out what your vehicle is worth in seconds.
- Book an Appointment: Pick a date and time that works for you.
- Get Paid: Choose corporate check, ACH, wire transfer, or instant payment via Zelle.
Why Choose We Buy Any Car?
We aren't a dealership—buying cars is all we do. That means no upselling or "fuzzy trade-in math." Whether you have a car, truck, van, or SUV, our expertise ensures a smooth transaction.
- Proven Trust: Join almost 500,000 customers who have sold to us.
- Speed: Most vehicles are purchased in about 1 hour.
- Convenience: Visit one of our 124 local branches or use our mobile buying service.
Get In. Get Out. Get Paid.® - Schedule your no-obligation appointment today!
We Buy Any Car Reviews
Written by the company
- Free Online Valuation
- Get an instant free online valuation for your car by visiting our website.
- Hassle-Free Experience
- Selling your car shouldn't be stressful which is why we make it easy to sell your vehicle without the aggravation and anxiety of trading in or selling privately.
- Fast, Secure Payment
- We offer fast payment on the spot. In as little as 30 minutes, you’ll have a check in hand that you can cash right away, same day.
We Buy Any Car Guaranteed
Sell Your Car Fast, Safe, Fair in Under 1 Hour
Selling your car? We Buy Any Car guarantees to buy it fast, safe and fair without the hassle of trading in or selling privately.
Contact info
940 West Sproul Road, Suite 201, 19064, Springfield, United States
- (484) 519-2538
- questions@webuyanycarusa.com
- webuyanycarusa.com
4.8
Excellent
73K reviews
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Replied to 100% of negative reviews
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Overall the experience is good
Overall the experience is good. One should note that the initial offer received is not the final offer. Be prepared to negotiate.
4 July 2026
Staff Makes The Company
The whole process went very smoothly but what made it "great" was their field representative who came out and looked over the car. His name was Raymond and he made the whole experience a pleasure. We talked while he was doing the inspection and explained what he was looking at and for, came back with an offer, and worked with me to make a deal that was satisfactory on both ends. If Raymond is an example of what this company is all about, I say it's one helluva' company! Well done Raymond...you do your company proud!
8 July 2026
Ms Shawanda Gordon was very…Pleasant, courteous and professional.
Ms Shawanda Gordon was very professional and courteous while providing an accurate assessment of my vehicle's value. While I didn't receive the amount I had hoped for, we were able to negotiate a fair price given it's condition. I would recommend we buy any car.com over the rest of the cash for a car companies.
8 July 2026
Good Experience
The experience with Kyle was very pleasant. He made me feel comfortable and he did a very professional job. I was satisfied with the price I got for my car.
9 July 2026
Unprompted review
Andy was very kind
Andy was very kind, patient and knowledgeable. He helped me through the sales process and answered any questions that I had for him. Great customer service!
Staff members that I spoke with were nice. I appreciate the smooth process. The price was a bit different which is why I took off one star.
I was offered $1295. Upon arrival to our home, Andy informed me the process. He would inspect, test drive and offer an amount based on the assessment.
After it was all completed, Andy stated that there were a few scratches on the roof of the vehicle that I didn't see and the engine lights were on This brought the price considerably down to $450 after a $99 paperwork fee was added (I didn't initially know about this at all).
In my defense, the scratches, dents and engine lights were something that I disclosed in the very beginning.
The offer was made with this in mind.
Instead, the offer came down even further. This was very conniving and deceptive. Andy seemed like a very nice person, but this entire process was not on the up and up.
8 July 2026
Reply from We Buy Any Car® USA
Thank you for taking the time to share your experience, and for the kind words about the colleague who assisted you. We are glad they were kind, patient, and knowledgeable, and that they took the time to walk you through the process; that is exactly the standard we hold our team to. We are sorry that the service they provided when they visited you to buy your vehicle did not earn them the five-star customer service review that webuyanycar.com works to deliver, and we would love to know how they could have served you better so we can make that right.
Our website provides a valuation estimate, not an offer. It is an online valuation generated from the information provided by the customer. Our offer is always set after a professional, in-person appraisal that verifies the vehicle's condition and reflects its market value. You did disclose a previous accident and a dent to the front fender when you requested your estimate, and both were accounted for in the figure you first received. The online valuation did not, however, reflect several other issues with the vehicle that had a tangible impact on its resale value.
The in-person appraisal identified a number of problems in addition to the fender dent you disclosed:
- A dented roof panel
- A cracked front bumper with damaged front lighting
- Poor previous repairs to the rear of the vehicle
- An air conditioning system blowing warm air
Our OBD-II diagnostic scan also returned four active fault codes:
- P0430: Catalyst System Efficiency Below Threshold (Bank 2)
- P0442: Evaporative Emission Control System Leak Detected
- P0456: Evaporative Emissions System Small Leak Detected
- P2241: Oxygen Sensor Circuit Low (Bank 2, Sensor 1)
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation. Our team should have explained the nature of these findings before you had the opportunity to accept or reject our offer.
On the document fee, this is disclosed in three places: on our website, in the valuation email sent ahead of your appointment, and during the recorded and transcribed confirmation call. We are reviewing that call to make sure our team followed the correct procedure, so that nothing about the fee should have come as a surprise on the day.
We also want to touch on the sense that the process was less than transparent, because it sits at odds with the care you clearly received. Our offer reflected the vehicle's condition as it was verified in person, and we would be glad to walk you through exactly how we arrived at it.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in the Lancaster area is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.
Our team works to deliver a five-star experience for every customer, and we would appreciate the opportunity to do the same for you.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
The buyer for my truck was very helpful…
The buyer for my truck was very helpful and polite and honest. I really appreciate his kindness and knowledge about the reason he offered me the price he did, and I accepted it based on what he shared with me about my vehicle. Thanks
9 July 2026
Friendly and Helpul Aquisition Specialist
Parris Logan was very friendly and helpful. He clearly explained the process and made it easy.
7 July 2026
Excellent Working With Felix
Felix was professional, knowledgeable, and courteous ~ would definitely recommend!
9 July 2026
very helpful and easy to deal with
9 July 2026
Ryan was great at checking my car out…
Ryan was great at checking my car out so he could give me an honest offer. He was very helpful. i would deal with him again if the need arises
9 July 2026
Alyssa was very professional and…
Alyssa was very professional and answered all of my questions.
8 July 2026
Great Service, Very Professional
Kris at the Coraopolis location was great. Had paperwork ready, made me an offer and had me out quickly with a check in hand.
9 July 2026
Terry was wonderful and highly…
Terry was wonderful and highly knowledgeable and informative
30 June 2026
We had a great experience!
We had a great experience. Our salesman Ed was a pleasure to work with. He walked us through the process and answered any questions we had. He was very professional and knowledgeable, easy to talk to and had us out the door with check in hand in under an hour! Thanks Ed! Would recommend we buy any car to friends and family.
8 July 2026
Commendable Customer Service
Donny treats customers respectfully and provides detailed explanations on what he’s doing while evaluating the vehicles. Pleasant to work with.
8 July 2026
Our representative was very…
Our representative was very knowledgeable explained the process clearly
8 July 2026
Donald was excellent to deal with
Donald was excellent to deal with, I had made an appointment online for my mom and the dealership where she was buying her new car kept her much longer than expected, Donald was very accommodating and super friendly, I can’t say enough good things about him. I did the buy out online questionnaire and answered all the questions to the best of my ability on her 2018 ford EcoSport with only 51,000 miles on it. The offer made online was $8700.00 Then when we went to the office the CARFAX was run the offer went down by $2500.00 to $6200.00 There was a parking lot accident years before where someone ran into the passenger front door of and fender, the car was repaired at the ford dealership and no significant damage was done no frame damage, no R title. I was very surprised the value went down by almost a 1/3 of the first offer made. Next time if I’m Looking to sell a car I will shop around more and get multiple offers from different companies.
7 July 2026
Online they estamted my car for 795…
Online they estamted my car for 795 when i got there after i drove for hour they gave me 200$ but i refued and they gave me 300,and the issue was the same thing that i mentioned online. If they don't come and inspect your car don't go to them never.
7 July 2026
Reply from We Buy Any Car® USA
Hi Kalid,
We're sorry to hear that your appointment didn't deliver the five-star customer service experience that webuyanycar.com is famed for and we apologize for failing to meet your expectations. We've reviewed the details of your visit and would like to respond specifically to the points raised in your review.
Our website provides a valuation estimate, not an offer. It is an online valuation generated from the information provided by the customer. Our offer is always set after a professional, in-person appraisal that verifies the vehicle's condition and history and reflects its market value. That appraisal, together with the vehicle's history report, surfaced significant issues affecting the vehicle's value, including one that was not disclosed during the online valuation.
During your online valuation, you disclosed that the vehicle had previously been in an accident, and we thank you for that. What was not disclosed is that the accident resulted in the vehicle being declared a total loss, which is a declaration you are required to make during the online valuation process. Your vehicle's Experian AutoCheck history discloses that on April 15, 2026, the vehicle was reported as an insurance total loss and sold by the insurer, with the claim paid to the insured. The same history also documents two failed safety inspections, the most recent in January 2026. A total-loss record materially affects a vehicle's value and must be disclosed to any prospective buyer.
Separately, our buyer's professional, in-person appraisal documented several condition issues, including:
- Structural damage
- Rust to the driver-side front fender requiring repair and paint
- A cracked front bumper requiring replacement
Our OBD-II diagnostic scan revealed 5 active fault codes:
- P0171: System too Lean (Bank 1)
- P0304: Cylinder 4 Misfire Detected
- P2195: O2 Sensor Signal Stuck Lean, Bank 1 Sensor 1
- P2238: O2 Sensor Positive Current Control Circuit Low, Bank 1 Sensor 1
- P2A00: O2 Sensor Circuit Range/Performance, Bank 1 Sensor 1
We invite all customers to join the appraisal process so they can see what we see and understand how a vehicle's condition affects its valuation.
We take your feedback very seriously and have logged a formal complaint on your behalf. The Area Manager responsible for our team in Manassas is investigating and will be reaching out to you directly to discuss your experience and find a way to restore your faith in webuyanycar.com.
Our team works to deliver a five-star experience for every customer, and we'd appreciate the opportunity to do the same for you.
Warmest regards,
Jeremy, on behalf of webuyanycar.com
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