WebstaurantStore Reviews 3,438

I can always count on your Hotel quality supply.Thanks.

We have the platinumrep plus membership for our store and our sales rep, Emily is the best! Any questions or concerns I have are answered quickly. She kept me up to date on products we use that were out of stock. Another sales rep, Jessica, was a huge help today when i had questions about an order. Top tier service.

I have placed several orders for the food saver bags and have to say I could not be happier I found this site! Excellent service! Lightning fast shipping! Excellent product quality and amazing value. I wish I had found this site sooner! Very happy with WebstaurantStore!

KaTom was $12 cheaper for this order. I didn't see it in time or I would have ordered from them...($10 less in shipping per item adds up fast) My issue is, as a small micro bakery the $100 fee for free shipping, does not make sense. Even for a brick motor business $100 is expensive today. You need a program for small/cottage/micro bakeries. $10-$25 a month makes more sense for our business models. For each brick and mortar store you could have 50 -100 smaller businesses as customers, helping you increase your bottom line...

Lots of choices in multiple quantities. That fit my shopping list. Easy checkout. The only thing I could have used is a way to sort utensils by color and length. Thanks! Lynn

GREAT EXPERIENCE AND SUPER CUSTOMER SERVICE AND EXCEPTIONAL QUALITY PRODUCTS

This order went through like clock work and I was quite pleased (#122874273). Yesterday I did another order (#122861529) which was upsetting. I created a cart on the 8th and received he quote of $14.72 shipping. Got PO approved but on the 9th, the cart had changed to $14.73 shipping. I had to revise my PO and finally made the order on the 10th. I tried to chat but got error message. Just don't understand how that changed by 1 cent in 24 hours.

We have belonged to WebRestaurant for quite a long time but, due to my husband being ill, have not engaged with you............your stuck with us again...LOL..........your experience today was AWESOME just like before.............THANK YOU KINDLY, Susie

Good pricing and product selection wish the plus membership was a little more affordable.

Ok, so if you're going to deal with this company, you should know this. My first order, I ordered a case of sauce and a case of peanuts along with other things. Everything shipped separately. First, in transit the sauce was damaged and had to be returned to sender. Secondly, the 25lb case of peanuts tracking just stopped being updated after it got to the first hub. I waited a few days then had to reorder. Fast forward a few weeks, I make another order, this time of spices, the order was split in 2, with the heavier 5lb spice jars shipped a day later from a different area. They make it to my final FedEx delivery location, and then get damaged and returned to sender.
Webstaurant will make it right, though, and reship your items for free.
As for the companies shipping your items, I think they majority are brain dead. Grant it, my 1st order of spices was overly packed, with beautiful padding inside and all around. But, like the sauce came in box that was just simply not designed to hold 30lbs of sauce dude. It was crushed and had 1 single row of tape sealing the box. 1 row. Insane. So if you need to depend on your product getting to you in a guaranteed amount of time, FORGET ABOUT IT! It's a total gamble with these guys. But, if you don't mind having to wait an extra couple days for a package to reship, these guys are the best around. They have great prices and they even pay you a couple bucks per video review and per text review for the products. Outstanding. Overall, though, 3 stars for lack of dependability.

I was good till shipping and handling what a rip would love to cancel order

Ordering was extremely easy. Products are high quality. One item arrived cracked, but they sent me a new one without any charge! The whole process of contacting them was very easy and convenient. This is a fantastic company!

Live assistance !!!

Easy to order hopefully will arrive soon

Lots to choose from and easy purchasing. Great quality

I’ve had consistently excellent experiences with this restaurant supply store. They are very dependable, ship quickly, and the products are always top-notch quality. What stands out most is their customer service if there is ever an issue, they work with you to resolve it promptly and fairly. It’s rare to find a company that is this responsive and reliable. I highly recommend them.

I was having a hard time finding a certain beverage locally. After a Google search, I stumbled across the beverage on the WebstaurantStore site for a reasonable price. I’d never ordered with this company before, but saw that reviews were good, so I took a chance. Placed my order for three cases of the beverage on Tuesday, March 3, 2026. Received a notification via email on Wednesday morning, March 4, 2026 that the order had shipped, along with tracking info. All three boxes were delivered on Thursday, March 5, 2026 via FedEx. Checked all three boxes…they were packed flawlessly. No broken bottles (the bottles are glass) and none are expired (won’t expire until 2027). I’m 1000% pleased and will place another order soon.

If I would’ve known how much shipping was I never would’ve ordered!!!

Great website. Easy to navigate. Great selection of products. I'll be saving this site on my desktop for future use.