Absolutely terrible Parcels hasn’t arrived and they ignore all emails , phone calls and messages
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Ordered some pet supplies for my cats in October. Never received goods monies have been taken out of my account emailed company had no reply tried ringing company no response as no one answered phone.... See more
The service wasn't as quick as a lot of other businesses but the price was good, and as I had ordered in plenty of time there was no problem having to wait a while. The delivery company had to contac... See more
Good quality sheets, large tub makes it easy to pull them out, and the sheets are all impregnated with the disinfectant. The dog doesn't mind these as there is no strong alcohol smell. I will certainl... See more
Company details
Contact info
N9 Cardiff Bay Business Centre, Titan Road, CF24 5BS, Cardiff, United Kingdom
- 0330 043 9861
- admin@webpets.co.uk
- webpets.co.uk
2.7
Poor
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The new cat flap arrived in good time. g
The new cat flap arrived safely in good time and has now been fitted. It looks good and works well. Most importantly, our cat likes it.
2 October 2022
Great service
28 September 2022
Poor customer service
A bit cheeky agkung for a review when i havent received the goods and you havent responded to my email asking if the item has been despatced yet so i will rate you one star for popr customer service
16 September 2022
Let me order and pay for an item
Let me order and pay for an item. 11 days later sent refund of money with no reason. When I chase up there was no stock. Shouldn’t have let me order then. Item is now out of stock everywhere and I could/should have bought it elsewhere. Then keep emailing for a review.
30 August 2022
I need help with returning the item…
I need help with returning the item which is too large for my needs & reordering a smaller size
19 August 2022
Not impressed really
Not impressed really! Ordered something for my dog on Friday you took the money then the following Wednesday told me it was out of stock. I did email you about 4 times asking for an update as I did need this item for our holiday!! Never received a reply until the day when I had notification it had been dispatched then an email to say to ignore as it was out of stock. Sorry your customer service is terrible
12 August 2022
Don't know their own stock levels
Don't know their own stock levels. Let me order and pay for goods that they didn't have. Yes I was refunded, but my dog rand out of the tablets he needed and it was a huge inconvenience
7 August 2022
Excellently Excellent from start to finish when the…
Excellent from start to finish when the items where delivered and very good price.
6 August 2022
Very happy with delivery and the extending lead with light …
Very happy with delivery and the tracking and the extending lead very strong love it 👍
1 August 2022
Dog food
Great company which I found by chance,had exactly what I needed and delivered within 2 days,would definitely use again and would definitely recommend.
19 July 2022
Used them a good few times now and will…
Used them a good few times now and will continue to use them. Very promp and reliable.
5 May 2022
First order happy customer
First order, very impressed great price speedy delivery good communicatio
27 April 2022
Very bad service
16 March 2022
Good product and good service too.
2 March 2022
Excellent service all round
Excellent service all round, great prices and fast delivery! Many thanks.
2 March 2022
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