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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the product quality, with many finding the pillows and blankets to be excellent, comfortable, and well-made, often helping with sleep and pain relief. Reviewers frequently highlight the cooling properties of the products and their overall effectiveness. However, some people were dissatisfied with the ordering and delivery process, reporting significant delays, missing items like free blankets, and issues with tracking information. There are also mixed opinions on customer service, with some experiencing helpful and prompt responses, while others describe a lack of communication, unfulfilled promises, and difficulty resolving problems, including issues with product returns and refunds.

What people talk about most

Product

People report positive experiences with the product, often praising its comfort, cooling features, and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers received their orders quickly and were... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and durability of... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the excellent and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although my customer experience started rocky, the company (in particular, Noah, the president) reached out to me to make things right. I expressed my opinions about what could be improved, and I bel... See more

Rated 3 out of 5 stars

Editing 11/21/2025: I'm increasing my rating because the owner called me himself, unprompted, to make things right and offer a full refund. He said that there had been some issues over the summer t... See more

Rated 3 out of 5 stars

Updated February 27, 2026 - after posting my original negative Trustpilot review a lady from a Plufl contacted me to make the situation right. We discussed and she was very proactive to take the st... See more

Rated 5 out of 5 stars

Great Company & Great Product I had a fantastic experience with Plufl. The product is excellent quality, exactly as described, and feels very well made. Shipping was fast, and everything arrived nic... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

363 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Game changer for pregnancy sleep!

I bought the large Hugl body pillow for my pregnant wife, and it has honestly made a huge difference in her sleep. She had been struggling to get comfortable at night, but since using this pillow, she’s been sleeping much more soundly and waking up with less discomfort.

The support is excellent—firm but still soft—and it really helps take pressure off her back and hips. The U-shape design makes it easy for her to stay comfortable whether she’s on her side or adjusting positions throughout the night.

One of the best features is how cool it stays. She tends to get warm at night, especially during pregnancy, and this pillow actually helps regulate temperature instead of trapping heat like others we’ve tried.

The quality also stands out—the materials feel premium, and the washable cover is a big plus. It’s clear this pillow was designed with comfort and practicality in mind.

If you’re on the fence, don’t be—you will not regret buying it. Highly recommend for anyone, especially pregnant women or side sleepers, looking for better rest!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

The pillow is great!

You’d never guess that something that’s not a medication would facilitate such a great night’s sleep! Turn the room temp down, get in your pillow and awake refreshed!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Best pillow ever!!

This pillow is amazing! It is expensive, but worth every penny. I have trouble sleeping thru the night and am also a hot sleeper. Since I got my plufl I sleep thru the night mostly and do not wake up soaking. I also have their cooling blanket which is also amazing!! I even have a plufl in my guest room. Best thing I have bought in a long time.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Immediate response to a message

I needed a large Hugl due to my height and the website was showing as out of stock. I had just received my welcome text and replied as suggested asking when they would be available. Bryan responded immediately with a link so I could purchase my large Hugl and it was shipped that day! I’ve been sleeping great and his service really impressed me. Now I am seriously considering a dog bed if I could find a spot for it. Thank you!!!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I received my Plufl back in November of…

I received my Plufl back in November of last year, and it’s been a great addition ever since. The design is comfortable and well thought out, and it’s surprisingly cozy to curl up in. It feels sturdy and well-made, and the materials have held up nicely over time.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Support!

There was a slight snag with getting all parts of my order delivered at the same time, but Bryan in support was incredibly helpful and even offered me a 10% refund for the trouble.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Plufl 1-2-26

I ordered a Plufl 1-2-26. Never received it. They blamed FedEx. Several emails were sent-they said just be patient. 4 weeks later - they said they would send another one and refund $150. Never sent. 8 weeks later I requested a refund. I waited 10 days and finally contacted Visa. They issued my refund. This is a terrible company to deal with. If you want a human dog bed, I would recommend NOT ordering direct from Plufl.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor Business Practice and A Scam

It took ages (months) for them to finally respond to me. I was able to connect by messaging the company on their Facebook page.... Plufl never saw any of my emails or Kickstarter messages, and is now charging me $58 USD additional shipping cost. They weren't able to deliver mine or most of their backers' orders since August 2025 and never even prompted me to pay for additional fees through the pledge manager. The estimated cost of delivery was between $10-$20 during their campaign, and suddenly it's 3-4x more?! $58 for bedsheets is astronomical, especially from U.S. to Canada.
Plufl would much rather keep the $109 that I pledged for the product than to complete their obligation or refund me. Lastly, I already explained that I can't afford the ridiculous shipping cost, and I have no use for the furfree sheets, since my cat passed away last Christmas. This is truly poor business practice and a scam! They've now decided to continue ignoring me instead of coming up with a solution.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

I really love the body pillows and the…

I really love the body pillows and the the blanket thay was free was fantastic. When I ordered my second one I ordered a extra cover, it never came i wrote them back gave them my order number. They were quick to respond and shipped it out quickly. They did apologize, but more importantly they made right quickly and I love rhe products

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I love the pillow

I love the pillow. I’ve been fighting pillows for years at night. This has totally changed the game. The cooling blanket is Aaaamazing. I’m not sure how I lived my life without it.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Good Things Come To Those Who Wait

As many have already said, GETTING the order can take a good while. But once it did arrive, in my own experience, the quality exceeded my expectations. I've slept so much better ever since. To put more detail, it turns out I'd ordered mine just after they ran out of stock. But after reaching out after the expected shipping date, they got in touch and made things right. Even offered a partial refund on top of expediting the order to make up for lost time.

In short, you can -and probably should- expect it to take a while longer than the listed time it says to arrive, but the quality is worth it.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

I bought their body pillow which is great quality. It improves sleep and is made of strong foam. The cover my pillow came with had a slight issue and customer service was wonderful and resolved the issue promptly. Solid product, great company.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Love my Plufl

Love my Plufl . Decided to get a sheet cover for it now that winter is about to be over . I like all the new products coming from Plufl !

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I love my plufl AND hugl!

I love my plufl AND hugl, the quality is great and they're so warm and cozy to relax in after a long day.

The CS experience here is incredible, order follow ups and any concerns of mine have been dealt with swiftly and wholesale. I cannot recommend this company and products enough!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Took awhile to get it

Took awhile to get it, but the communication was excellent through this process and I am absolutely in love with it. I don't think I have ever slept so good!!

1 August 2025
Unprompted review
Rated 2 out of 5 stars

Shipped the wrong size

I ordered the large size, which measures 57 inches according to the website. I was sent the standard pillow which measured 50 inches and my knees don't touch the bottoms of the pillow, defeating the purpose. I sent an email to customer service and got a response from Bryan saying to send measurements and pictures with the tape measure, which I did..showing it was 50 inches. He said sorry for the inconvenience, we will fix this mistake. Please send us the label. I then sent the label, which said it was the large (they put the standard pillow in a box with the cooling blanket bundle and put a label sticker on the box that said large), and after he saw this he said "there was no mistake, the label says you received the large, sorry that you are unhappy with it.." I said but you saw the measurements..please send me the correct size... They still have yet to correct my order. Not happy about this, after the proof I have sent them, and the extra money I have spent to get the larger size. Please fix this plufl!!!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with Plufl

I’ve had a great experience with Plufl. The quality of their products really stands out—everything feels well made, comfortable, and thoughtfully designed. You can tell they put a lot of attention into both comfort and durability.

What impressed me most is how cozy and relaxing their products are.

The ordering process was smooth, delivery was timely, and the overall customer experience was excellent.

Highly recommend for anyone looking for something comfortable, unique, and high quality!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Extremely good quality product

Extremely good quality product. Whoever thought of putting those little loop tags on the ends of the body pillow needs a raise. They are tiny but mighty! We had an issue with shipping that was handled efficiently and professionally.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Quality sleep pillow

What a difference a quality and well engineered sleep pillow makes. I have suffered from serious shoulder pain for many years which has hindered my sleep. Since using this sleep pillow, my shoulder pain has been reduced and I can sleep throughout the night without waking up because shoulder pain. Highly recommended

2 March 2026
Unprompted review

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