While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting their quality and how well they satisfy the need for low-carb alternatives, especially for those managing diabetes. Many appreciate the taste and texture, finding them to be excellent substitutes for traditional bread and other baked goods. The delivery service is consistently praised for being quick and efficient, with many people noting that their orders arrive well-packed and on time. However, some people were dissatisfied with certain aspects of their order, mentioning issues with products arriving moldy or having an unpleasant texture. There were also concerns about the pricing, with some customers finding the products to be expensive, especially given occasional quality inconsistencies.

What people talk about most

Product

People report positive experiences with product. Many customers praise the taste and texture, especially for... See more

Quality

Reviewers highlight positive aspects of quality, particularly praising the taste and texture of various... See more

Order

Consumers find order experiences to be ambiguous. Many customers praise the easy ordering process and fast... See more

Price

Clients share ambiguous opinions on price. Many reviewers find products expensive, citing examples like a... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything arrived beautifully packed and on time. The rolls were all soft and spongy I was very excited about trying! The cinnamon loaf was nice but the white loaf has left me feeling nauseous.... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

Absolutely changed my life! Have tried brown bread, granola, brownie bars all fabulous. Was diagnosed with diabetes 3 months ago but determined to fight it, so wearehalo was an amazing find. Just rec... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied


Company details

  1. Health Food Store
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products when following low-carb

Great products when leading a low-carb lifestyle as a diabetic. I love the cinnamon and raisin toasted, regularly eat the seeded bread for breakfast, and the white subs are delicious for sandwiches. The pizza bases can be used for garlic bread, pitta pockets and of course pizzas. These products are the best I have tasted and have never spiked my sugars. They have enabled me to enjoy bread whilst making a drastic improvement to my long-term sugar results

23 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing.💜 It's wonderful to hear that Heylo bread is working well for you.😊

Rated 5 out of 5 stars

My low carb "must have"!

My order was delivered quickly & it's great to have tasty, fresh bakery products that are low in carbs. A "must have" for me & I keep a supply of the white rolls in my freezer, thank you Heylo x

17 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing.💜 We love hearing that Heylo bread is working well for you.😊

Rated 5 out of 5 stars

My 1st order was for white & seeded…

My 1st order was for white & seeded loaves to try . My honest opion was the white wasn't nice at all ,BUT ,and its a big but,the seeded is absolutely gorgeous. So much so ,that I ordered another 14 loaves straight away . Not cheap ,but nothing good is !!

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent low carb bread and bread buns, the best I’ve tasted. Great customer service and fast delivery. Would highly recommend

6 May 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, It's great to hear that you're enjoying Heylo bread. Thanks so much for sharing!💜😊

Rated 5 out of 5 stars

Good variety

I’ve these products! So much easier than making it yourself.
Great choice of products. Quick delivery. Very pleased

23 October 2024
Unprompted review
Rated 5 out of 5 stars

“Finding Balance: How Heylo Transformed My Health Journey”

Heylo, helped me come to terms with my T2D management, Allowing me to enjoy what I love whilst not impacting my health negatively. It was hard since I was diagnosed as an adult and had to make very hard and difficult lifestyle changes. It was made much easier to cope with Heylo products. I mean who doesn't love toast, fried chicken or even a cheeky scotch egg? Heylo products can be used in such versatile ways. From making breadcrumbs to even making pancakes. I came across Heylo in January 2023 and have not looked back since

I would say the company show
so much love and are ways open to feedback and even constructive criticism, so clearly, it's not just about money like most companies. It’s about supporting people who have had maybe diabetes from birth or those who have to change their eating habits later on in life. Or just enjoy low carbs generally. I can honestly say though its slightly more expensive than the conversational carb and sugar-loaded super supermarket breads it is money worth spending and you'll love it. A variety of products can be found, my personal fave is cinnamon and raisin.

Lastly I will say thank you Heylo for creating this lovely brand. Big love to Sian who has left and also to the lovely founder Heidi and her team for consistently making efforts to communicate with us. A company that cares, gives consistent updates, shares recipies and has created a safe space for like-minded individuals to share their recipes and creations with one another is absolutely heart warming and encouraging. The Facebook group feels like a little family. Once again, I say thank you to Heylo for your wonderful products💜💜💜.

1 February 2024
Unprompted review
Heylo logo

Reply from Heylo

Thank you very much for your lovely review. We really appreciate your support, and it makes our day to hear that Heylo bread is working so well for you. Happy toasting! 💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

Best low carb white bread

Best low carb white bread. Also love the cinnamon and raisin loaf, the pizza bases and my favourite, the granola (I bought the honeycomb granola). I have been impressed with all the products I have bought so far. I jokingly asked if they really are low carb as they are so good. I was pinky promised that they are. Highly recommend!!!

15 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your fab review. We really appreciate your support, and it's great to hear that you're enjoying Heylo breads and granola. 💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

the best low carb experience

I've just started using the heylo products recently they are absolutely the best low carb products I've tasted and I love them all, my favourite are the bagels and fruit bread, I won't go anywhere else now to get my low carb bread.

14 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks very much for sharing - we really appreciate your support! And it's great to hear that you're enjoying Heylo breads. 💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

Keto/low carb bread that's delicious?

Keto/low carb bread that's delicious?! Yes please. I found Heylo through a keto UK Reddit page and I honestly am so grateful to find them. All their goodies are delicious, and whilst they are slightly pricer than in-store, it's a premium product that you just can't fault spending a bit more for. The rolls are so soft and squishy even after freezing and all their products taste amazing!! Cannot fault and the team is so friendly.

21 October 2024
Unprompted review
Rated 4 out of 5 stars

A great option on a low carb diet

When you are cutting your carbs bread is one if the first items to go. So Heylo is a godsend to help you keep on track.
The texture of the products can be something to get used to, but the ability to have toast or a lovely sandwich on a low carb diet is not to be underestimated.
Our favourite products? White Sliced or the seeded rolls for a sandwich, bagels for toast (only need half with scrambled eggs as extremely filling).

21 October 2024
Unprompted review
Rated 4 out of 5 stars

Heylo products

Mainly positive feedback about most of the products.

The seeded bread is better toasted than the white - which is far too thin. I haven't been successful cooking the pizza bases, but that's probably an issue my end rather than the product. The white sub rolls have too much of a yeasty smell, which I'm not keen on.

I definitely did not like the jam (I think it's no longer available on the Heylo site, though it is for sale through other online outlets). It was pretty tasteless. Neither did I like the Olina's Bakehouse Seeded Snackers, caramelised onion flavour. However, their Olina crackers and flatbreads are nice. The granolas are also lovely, though expensive - too expensive to use as a daily cereal. I sprinkle on fruit and greek yoghurt which enhances the taste, and makes the product last longer.

Overall, if you can afford the products and you're following a low carb diet, Heylo is a good choice.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products. They're really tasty and delivered straight to your door. What more could you ask for?

16 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, It's great to hear that you're enjoying Heylo breads. Thanks so much for sharing.💜😊💜 Love from, The Heylo Team

Rated 5 out of 5 stars

My everyday go to bread replacement!

I am type 2 diabetic who has lost nearly 50kg over the past two years and Heylo is one of the main reason why. Each month, I buy subs, rolls, pizza bases and granola, it's all wonderful! I missed bread so much and this is now my everyday go to. Pizza bases can be cat like Pitta as well, my favourite for gyros!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

We just love all the products Heylo…

We just love all the products Heylo supply. Super easy website to order from. They sent me the new pizza bases for free and they were Devine!! Best pizza I’ve had in years

15 October 2024
Unprompted review
Rated 5 out of 5 stars

I just love this bread

I just love this bread, not feeling guilty having a bacon sandwich. Just love everything about it

15 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for sharing. We really appreciate your support, and it's great to hear that you're enjoying guilt-free sandwiches! 💜😊💜 Love from, The Heylo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look