CENTRED Reviews 

262
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Really poor experience with customer service. Placed an order on 4th September. Received only half the order on the 8th. Have emailed 3 times. No response. Customer service form not available. No c... See more

Rated 3 out of 5 stars

I ordered two items, only one arrived. I contacted and was assured another would be sent out and offered half refund. I received refund but the replacement item wasn’t sent. Again I contacted, receive... See more

Rated 5 out of 5 stars

Absolutely love my new Daily Calma shampoo & Conditioner!! The shampoo really is calming, even on my psoriasis-prone scalp and you don’t need to use much, a little goes a long way, giving a rich cre... See more

Rated 5 out of 5 stars

I’ve only used the scalp treatment twice but it seems to have alleviated the itching quite some bit! Usually, after washing my hair it becomes itchy, oily and flakes the very next day, it has definite... See more

Company replied

Company details

  1. Beauty Product Supplier
  2. also in
  3. Hair Product Store
  4. Vitamin and Supplements Store

Written by the company

Welcome to CENTRED, where haircare meets wellness. Born from burnout, our story is a journey of hair recovery. Our award winning collection of haircare, scalp care and targeted nutrition is designed specifically for hair recovery, hair loss prevention and optimal scalp health. We take an inside out approach to haircare, helping to tackle the root cause of hair and scalp issues and our expert formulated products help you to achieve real results for long term hair health. Vegan & cruelty free. No sulphates or Silicones. Healthy hair starts here.


Contact info

3.2

Average

TrustScore 3 out of 5

262 reviews

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Hasn’t replied to negative reviews

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3.2

All reviews

(262)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Best shampoo and conditioner I have…

Best shampoo and conditioner I have ever used
It takes about 2 weeks of use to re-set your hair, if you have been used to using silicon based products - but It was worth sticking it out as my hair is totally different (I stopped using silicon products and changed to we are centred and so this change over in hair quality took about 2 weeks because I had to keep washing out the horrible silicon build up you get). After two weeks it was suddenly so lovely and the quality of my hair has remained ever since. I also don't need to order it that much since a little goes a long way - so very good value for money. Love this brand!!!

13 June 2023
Rated 4 out of 5 stars

Love the product

Love the product, makes my hair feel more clean and lessen dry flakes from forming.
If it will help also to grow more hair, I am not quite sure yet but my hair looks fuller after 3wks.

11 May 2023
CENTRED logo

Reply from CENTRED

Thanks so much for this amazing feedback, we are so happy to hear you are having these great results so far. Yes with continued use you should keep noticing improvements in hair fullness too. Due to the hair growth cycle, the best results in hair growth are usually seen after several months of use.

Rated 5 out of 5 stars

Love this product I suffer from itchy…

Love this product I suffer from itchy flaky scalp and so far find scalp is a lot better Time will tell

13 May 2023
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Reply from CENTRED

This is wonderful to hear. In the short term the instant results are a more soothed, calm scalp. Longer term results generally involve a reduction in flakes and irritation. Keep up the scalp care. Thank you

Rated 5 out of 5 stars

Crowning glory all the way...

Really delighted with these products. Was a bit dubious about using oil on my hair but it's amazing and now after using it for quite a few months I can see a lot of new hair growth and my hair feels healthy and bouncy. I also use the shampoo and conditioner. Best hair products I have ever used. And excellent customer service.

18 April 2023
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Reply from CENTRED

Thank you so much for this feedback we really appreciate you taking the time to leave a review and are so happy to hear you getting these amazing results. Take care

Rated 3 out of 5 stars

First time purchaser.

I bought the Shampoo and Conidtioner for dry damaged hair=I loved the shampoo but the conditioner I found difficult to get out of the bottle no matter how I tried-this was just my experience- customer services was excellent.

19 April 2023
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Reply from CENTRED

Hi there, thank you so much for your feedback. I am sorry to hear you found it tricky to get the conditioner out of the bottle. It is quite a thick consistency so it sometimes needs a little tap or squeeze to help it.

Rated 2 out of 5 stars

The shampoo smelt nice and left my hair…

The shampoo smelt nice and left my hair soft, but it didn't help my dry scalp. It created tiny white flakes that just fell off my scalp continuously, so stopped using it after a few weeks of trying it. So in that way it made it worse. I was expecting more for the £22 spent.

20 April 2023
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Reply from CENTRED

Hi there, thank you so much for this feedback and sorry you had this experience. Would you say that you are experiencing a dry scalp generally? As the Daily Calma is a very gentle shampoo for dry and damaged hair it may not be enough to take care of flakes, for this we would highly recommend our En-Root Scalp Oil as a treatment once a week as this will help to remove flakes and detoxify the scalp.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, incredible product!! My scalp is getting better each usage! I little goes a long way, may sound expensive, but when you break it down, very happy spending to make sure my scalp health is on top form :-)

12 March 2023
Rated 5 out of 5 stars

Miracle hair supplements which re grew my hair after severe hair loss post covid

I found these supplements when my hair was in a really bad way, I had lost so much hair post covid (it was coming out in clumps) and I really thought that was how my hair would continue to be. Within approx 2 months (can’t remember the exact amount of time) of using these tablets daily I couldn’t believe the transformation, so many new baby hairs were coming through, and since then they have just grown and grown, I continue to use these every day but just 1 tablet a day now. I honestly don’t know what I would have done had I not found these tablets, finding good quality vegan hair care is so hard but then the results I’ve had have changed my life, I would encourage anyone who is experiencing hair loss whether that be due to covid or other reasons to try these, I have brought them for friends who have lost hair due to pregnancy or have thin hair anyway and all have had the same results as me. Thank you CENTRED. 🙏💗

12 March 2023
Unprompted review
Rated 5 out of 5 stars

All is great except EU shipping

Branding, packaging and product is superb. Using the oil genuinely keeps my scalp calm, otherwise I would have flakes and a type of dermatitis only at border of hair and face area. My only problem is with the shipping: I wish EU orders wouldn't arrive so slow (2,5 weeks!!!) and I had to pay extra customs at border. :(

16 February 2023
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Reply from CENTRED

Hey Zsofia, thank you so, so much for taking the time to review. We are so happy that you are loving the products and thank you for the feedback on EU shipping. We are working on ways we can improve this. Please also check your Inbox for a message form us regarding this. Kindest, Sophie

Rated 1 out of 5 stars

My review has been deleted?

My review has been deleted?? truspilot are you deleting one star reviews for this company? My review never went public!! Shampoo is not great, makes by hair greasy. Not worth the money..

2 March 2023
Unprompted review
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Reply from CENTRED

Hi Ieva, firstly thank you for you review and we are very sorry you have had this experience. We have not had this kind of feedback from our Daily Calma Shampoo so it is very unusual that it, being a cleanser, would leave hair greasy but as everybody's hair is different, products can react differently. Can I ask how many times you used the shampoo and for how long? Also what your hair types is?
We always do our best to support our customers as our mission is to help people achieve long term hair health. We have also not deleted a review, I have just investigated to see where you first review may have gone, can I ask where you left it?
I will also follow up by email now to see if we can try to resolve your issue personally.
Kindest regards,
Sophie

Rated 5 out of 5 stars

Amazing products

I have been using Daily Calma shampoo and conditioner and taking Tender Love and hair supplement for 6 months now and my hair has stopped falling out! I am so glad I read about Centred products and I am extremely happy with the results after using them. My hair feels lovely and soft and only needs washing every 4 days.

3 February 2023
Unprompted review
Rated 1 out of 5 stars

I never got my order

11 January 2023
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Reply from CENTRED

Hi the Yifah, I am so sorry to hear that you didn't receive your order, we were not aware of this and I have just checked the tracking information which says it has been delivered so it must have gone missing. I will follow up with an email now to see if you would like us to process a refund or resend your order. Kindest regards, Sophie

Rated 5 out of 5 stars

This is the shampoo and conditioner…

This is the shampoo and conditioner that suits my hair, it feels nice and clean. It helps to make my blow dry last longer. I like that it is vegan. The delivery time was excellent, a couple of days after ordering.

19 November 2022
Rated 5 out of 5 stars

What a great find!

First off, great service. Received my solid shampoo bars within 2 days of ordering. The packaging was 100% recyclable and felt a shame to throw away!

I've only had the bars a week but I am absolutely delighted with the quality. I've used a range of shampoo bars in the past in our attempts to reduce plastics and use products with only natural ingredients.

The scent of the bars is lovely. You'll probably end up using the bars on both your hair and body it's that nice. I'm using the cardboard packaging to store the bar rather than leaving it in the shower. It's a good way to see how the bar reduces in size (delighted to see after 7 washes it's pretty much the size it was when first used).

The bar lathers up immediately. This is where the centred bar really surprised me compared to others. Very little is needed for a full hair and body wash.

Final point, it left my hair feeling super clean. No itchiness or residue.

Again, only a week or so in, but I can't see any reason why I won't continue using these bars. Very highly recommended.

7 November 2022
Rated 5 out of 5 stars

Recently I wrote a not very good review…

Recently I wrote a not very good review about the delivery of the product. Now I would like to say that I'm extremely happy with the products. Best shampoo and conditioner for my hair!

7 October 2022
Unprompted review
CENTRED logo

Reply from CENTRED

This is just the best news, thank you so much Monica :)

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