Wayfair UK Reviews 

Disgraceful service. Placed an order Jul 4th'26, paid with gift card and extra with debit card.
All went through, had invoice but after a week no delivery.
Have been ringing every day since as items put on hold. Been told every day my case has been escalated and to wait 2 days for hold to be taken off.
Still waiting.... am furious!! 😡

The price and quality of my purchase was exactly what I wanted. Very pleased and construction was not unduly difficult.

Delivery service was thoughtful and very helpful and I was really pleased with the whole transaction.

I would give zero stars if I could. Never worked with such an unprofessional company ordered a bed find the same bed on eBay for much cheaper but felt like I should order from a bigger well-known company. The delivery date kept changing. I spent hours on the phone to them. The Customer Service reps are trained to speak politely and just tell you what you want to hear. Make false promises and just try to get you off the phone you speak to a different person every time you call so no one can actually follow up with your query or update to you on anything ended up cancelling my order after it delayed my move in by 10 days and ordered off a company on eBay. The bed was cheaper and I got it next day. Wish I just did that in the first place. We never trust Wayfair again even for a small item. Don’t waste your time and money.

My purchase was orderd and deliverd in two day brilliant love my gazebo have put loads of lights on it looks great in garden

Nice design

Delivery when promised.

Lovely shades. I always buy these from wayfair. Can't seem to get the right style anywhere else.

Swift delivery, well packaged, minimal assembly and does the job I wanted it for. What’s not to love.

Waited 2 weeks and bed still not turned up, received 11 messages saying it will be delivered and promised a refund twice but still not got it. They refused to cancel my order and courier then say they can't refund an item that's out for delivery when they have the ability to cancel it as I asked. Got a new bed now and have had to get my bank involved as the company keeping it and contacted head office with all the messages confirming in writing we will get a refund. Have used them before no problems but gone downhill and customer service unprofessional and won't be using them to finish furnishing my house and wouldn't recommend. It's frustrating telling a company what my rights are and now finding time to escalate this with bank and head office.

Good service

I have already sent a bad review because of delivery. They came 2 hours before arranged time and left the item Coffee table) in the ground floor lift lobby.why not bring it to our 3rd floor lobby? We are too elderly to move it. Very disappointed.
No idea about the table, we haven't seen it yet !

I am still waiting for one of the boxes of the bedroom chest of drawers, have received box 2-2. Was supposed to receive the missing box yesterday and it failed to appear.not notified why delivery failed.
I would be a lot more satisfied if I was informed of when I will receive the missing box yesterday.

Regards
Gordon Macrae

Product quality is very good. Arrived in good time. A couple of hours spent putting together and was ready to use. Some of screws were a little tricky but all came right in end. Love the colour green.

Great delivery love the product thank you

Such a pleasurable shopping experience with an amazing amount of choice at excellent prices

The sofa I bought is lovely. I placed the order with next day delivery, but it came three days later. After the delivery date was changed twice...so there is room for improvement there. Unless you or your partner work from home, you can't buy from Wayfair, untill this delivery problem is sorted. They did communicate each change clearly, so I could adjust, but could not be at home for the day that it actually was delivered, luckily my partner could.

It was very easy to order, also there was a small hiccup with the delivery but the customer services were very helpful and rectified the problem quickly and with a friendly manner

I selected a delivery date at checkout which was completely ignored. Everything rescheduled itself to a date that was a week too early - I was having home renovations so couldn't take in any furniture. I immediately contacted support who were unhelpful and wouldn't change the date to the original selected date. This was 5 minutes after placing the order. I then emailed as advised and, after 4 days, I still haven't had a response. Thankfully, the delivery company was a lot more accommodating. I was able to reschedule 3 of 4 of the larger items. Customer service is pointless and frustrating

When the item was delivered it looked like the boxes had fallen off the back of the lorry, so it was no surprise to find the desk was damaged. I raised this with customer services and to be fair, they did arrange to send a new one out quickly. The second desk arrived in an even worse state than the first, so this time I just asked for a refund which was processed quickly. However, it appears that Wayfair do not collect faulty items, meaning I was left with 2 big and heavy items that I now need to take to the tips. I wouldn't bother ordering from this company.