Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it w... See more
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Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... See more
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The customer service employees are fantastic, rapid thoughtful replies. Lovely to interact with. The chat bot on the website is rather painful to interact with, but once you are through to a person... See more
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Sent an email with a query about my order and received a very prompt response from Antria, she has gone above and beyond to help and get matters sorted. Purchased from Wave before and this definite... See more
Company details
About Wavesupboards
Written by the company
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
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Contact info
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, United Kingdom
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
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I recently had an issue with a missing…
I recently had an issue with a missing item from my order, and I want to say a huge thank you to Wave and Antria for their outstanding customer service.
From the moment I contacted them, they were friendly, professional, and incredibly helpful. They listened to my concerns, kept me informed throughout the process, and resolved the issue much quicker than I expected.
It’s rare to come across customer service that is both efficient and genuinely caring, but Wave and Antria went above and beyond to make sure everything was sorted out. Their prompt response and dedication to helping me gave me complete confidence in the company.
Thank you again, Wave and Antria, for making what could have been a stressful situation so easy to resolve. Your excellent customer service is truly appreciated, and I wouldn’t hesitate to recommend this company to others.
Kind regards
Ahmed
27 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your wonderful review, Ahmed.
We’re sorry to hear there was an item missing from your order, but we’re delighted to know that Antria was able to resolve the issue quickly and make the process as smooth as possible for you.
It’s fantastic to hear that you found the support friendly, professional, and genuinely caring. Keeping our customers informed and providing effective solutions is something we take great pride in, so your feedback means a great deal to us.
We’ll be sure to pass your kind words on to Antria, who will be thrilled to know her efforts made such a positive difference.
Thank you again for your recommendation and for taking the time to share your experience with us.
Kind regards, The Wave Team
Very quick delivery
26 April 2026
Reply from Wavesupboards
Thank you so much for your review!
We’re delighted to hear that your order arrived so quickly. Providing fast and reliable delivery is something we work hard to achieve, so it’s great to know we met your expectations.
Thank you for choosing Wave and for taking the time to share your feedback with us.
Kind regards,
The Wave Team
Great commication from Sophie she…
Great commication from Sophie she sorted our problem with our faulty kayak.
We had a new one within two days.
best customer service.
29 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic review!
We’re sorry to hear there was an issue with your kayak, but we’re delighted to know that Sophie was able to resolve the problem quickly and keep you informed throughout the process.
It’s great to hear that your replacement arrived within just two days and that you were pleased with the level of service you received. Providing fast, efficient support is exactly what we strive for, and Sophie will be thrilled to hear your kind feedback.
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
Reply from Wavesupboards
Thank you so much for your review!
We’re delighted to hear that you’re pleased with the quality of our products. We work hard to provide products that our customers can enjoy and rely on, so your feedback is greatly appreciated.
Thank you for choosing Wave and for taking the time to share your experience with us.
Kind regards,
The Wave Team
They just WON'T refund you.
They just WON'T refund you.
Rotten AI Customer Service they'll take your money and run.
Buy a SUP from Decathlon or GoOutdoors - at least if it goes wrong you know you're dealing with a fairly reputable company that honours it's promises.
We bought a drop stitch inflatable - SO unfit for purpose (would not float a small family of 3 on a still river...htg) that we returned via THEIR courier. We sailed past their 7-10 working days refund promise, and I finally got my money back (about day 16) after SO many emails and writing a rotten review on here, that prompted a call from David, seemingly the only human being they employ.
Well done David for resolving my refund.
But I will never deal with Wave again.
30 May 2026
Unprompted review
Swift replacement of a defected board!
I had an initial manufacturing defect with my wave tourer 3.0 board that I discovered the first time I used it. I emailed wave support and they got back to me quickly, arranged collection of the defected board and sent the same replacement all within 4 days. I had the replacement board in time for that weekend. Antria was helpful, fast to reply to me and sorted my issue out quickly. My replacement board does not have the same issue the first one did and feels sturdy on the water. We also have a kayak with them and have confidence if any issue arose they would sort it quickly. Antria had brilliant customer service and communication and had me back out on the water by the weekend. Fantastic.
29 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic review!
We’re sorry to hear that you experienced a manufacturing defect with your Wave Tourer 3.0 on its first outing, but we’re delighted that our team was able to get everything resolved quickly for you.
It’s great to hear that the collection and replacement process was completed within just a few days and that you had your replacement board in time for the weekend. We know how disappointing it can be when an issue affects your plans, so we always aim to resolve things as quickly as possible.
We’re especially pleased to hear that Antria provided such helpful and responsive support throughout the process. She’ll be thrilled to know that her communication and assistance helped get you back out on the water so quickly.
Thank you as well for your continued trust in Wave products. It means a lot to hear that both your replacement board and kayak have given you confidence in our products and support.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The Wave Team
Great after sales service
Great customer service from Esther! I emailed about an issue with my valve and got a quick reply with replacement sent next day delivery. Thank you
28 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your lovely review!
We’re delighted to hear that you were pleased with the after-sales service and that Esther was able to help you so quickly with your valve issue.
It’s great to know she responded promptly and arranged a next-day replacement for you—that’s exactly the level of service we aim to provide. Esther will really appreciate your kind feedback.
Thank you again for taking the time to share your experience with us.
Kind regards,
The Wave Team
Service is incredible
Service is incredible, had an issue with the pump and 24hours later it’s here!
Incredible service thank you Sophie from the Wave Team!
29 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that you were so impressed with the speed of our service and that your pump issue was resolved within just 24 hours.
It’s wonderful to know Sophie was able to support you so quickly and get everything sorted without delay. She’ll be thrilled to hear your kind feedback.
Thank you again for taking the time to share your experience with us—it really means a lot.
Kind regards,
The Wave Team
Amazing customer service!
I had an issue with a leak on the seam of my kayak floor.
I contacted Wave and Antria replied within 48 hrs.
Within 72 hrs of me contacting them a replacement floor had been sent out.
Cannot fault the customer service, absolutely brilliant!!
28 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your amazing review!
We’re really sorry to hear about the issue with the seam on your kayak floor, but we’re absolutely delighted to know that Antria was able to assist you so quickly.
It’s great to hear she responded promptly and that a replacement floor was arranged and sent out within just a few days—that’s exactly the level of service we aim to provide.
We really appreciate your kind words and are thrilled you were so happy with the support you received. Thank you for taking the time to share your experience with us.
Kind regards,
The Wave Team
Ordered wave navigator for next day…
Ordered wave navigator for next day delivery. Money got taken, kayak never showed up. No phone number to call the company. Emailed them, they took two days to acknowledge my email and told they will investigate and get back to me. 2 more days-no updates. Upon chasing, they said they are chasing this... Whom are they chasing? They are the company.. absolute lack of transparency and the customer service is really not up to scratch.
At this point I feel I'll have to go through my credit card provider to get a refund.
28 May 2026
Unprompted review
Unfortunately their customer service…
Unfortunately their customer service lets them down here. I ordered a tourer 3.0 and kayak conversion seat that their website says are compatible THEY ARE NOT COMPATIBLE. After 3 weeks of emails where I have had to send pictures and videos to them showing that it doesn’t fit I am still waiting after a week for their “warehouse team” to measure the seat straps. I was planing on getting a navigator to replace my current itiwit kayak but knowing how difficult it is to get a resolution from them when an issue arises I’ll look elsewhere.
28 May 2026
Unprompted review
Great customer service from Antria
27 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your kind review!
We’re delighted to hear that you had a great experience with our customer service team and that Antria was able to help you.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your kind words on to her.
Kind regards,
The Wave Team
Great customer service from Esther
Great customer service from Wave! I had an issue with an incorrect pump in my kayak kit, but Esther sorted it out quickly and arranged a replacement straight away. Really happy with the helpful and friendly support.
26 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your lovely review!
We’re really sorry to hear there was an issue with the pump in your kayak kit, but we’re delighted that Esther was able to get everything sorted quickly for you.
It’s great to know she arranged a replacement straight away and provided helpful, friendly support throughout—that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your experience with us, and we’ll be sure to pass your kind words on to Esther.
Kind regards,
The Wave Team
Wave Navigator 3.0 inflatable…
I ordered a Navigator 3.0 inflatable kayak from Wave.
It arrived well packaged, complete and on time.
The Navigator is my first inflatable kayak and it hasn't disappointed.
It's well made and easy to inflate and assemble.
The hard bow and stern are a great feature, which add to the kayaks sturdiness.
Wave's customer service has been great also, Sophie has been great, sorting out a couple of queries I had.
26 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that your Navigator 3.0 inflatable kayak arrived well packaged, complete, and on time, and that your first experience with an inflatable kayak has been such a positive one.
It’s great to know you’re impressed with the build quality, ease of setup, and the added sturdiness from the hard bow and stern—those are features we’re really proud of.
We’re also very pleased to hear that Sophie was able to assist you with your queries and provide helpful support throughout your experience. We’ll be sure to pass your kind words on to her.
Thank you again for taking the time to share your feedback with us.
Kind regards, The Wave Team
Amazing product and amazing customer…
Amazing product and amazing customer aftercare, the trailblazer is an amazing watercraft for beginners and the advance alike. David was so helpful and easy to communicate with about a small issue I had that was resolved instantly and without issue. Highly recommended 10 out of 10 team and product. Thank you guys Ro Roberts (Kieran)
26 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that you’re enjoying your Trailblazer watercraft and that it’s proving to be a great fit for both beginners and more experienced users alike.
It’s also wonderful to know that David was able to assist you so effectively and resolve your issue quickly and without any hassle. We’ll be sure to pass your kind words on to him and the team.
We really appreciate your recommendation and your 10/10 rating — thank you for taking the time to share your experience with us.
Kind regards,
The Wave Team
Fantastic customer service
Fantastic customer service from Esther at Wave SUPs! Super quick replies, even over the Bank Holiday, and she was so helpful sorting out a faulty valve on my paddleboard. She organised a replacement immediately and even changed my address as I’d moved since placing the original order. Friendly, efficient and hassle free service. Highly recommend!
25 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience with Esther and the support you received from Wave SUPs.
It’s great to know she was able to respond so quickly, even over the Bank Holiday, and that she made the process smooth and hassle-free by arranging a replacement valve and updating your delivery details without delay. That’s exactly the level of service we aim to provide.
We really appreciate your recommendation and your kind words, and we’ll be sure to pass your feedback on to Esther.
Kind regards,
The Wave Team
Abysmal customer service – avoid this company
When everything goes smoothly, they are fine. However, the moment something goes wrong, their customer service is incredibly poor. They clearly do not read emails properly to understand the issue, relying instead on a generic script of offering a 5% discount and a cheap phone case to make problems go away.
In my case, I ordered a carbon fiber paddle, but they shipped an aluminum one instead. When I complained, they offered the standard 5% discount. After insisting on a replacement, they sent a second aluminum paddle, insisting it was correct despite it being clearly labeled as a completely different, much cheaper model. While the paddleboard I ordered arrived without issues, their total failure to rectify a blatant shipping error—and their assumption that a 5% discount is an acceptable resolution—shows they have zero real customer care. I will be avoiding them in the future.
25 May 2026
Unprompted review
Great water sport supplier
What a great company lighting fast delivery and superb quality product highly recommended top marks.
18 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you were impressed with both the speed of delivery and the quality of your product.
It’s great to know you’d highly recommend us — feedback like this means a lot to the whole team.
We really appreciate your support and hope you have an amazing time out on the water!
Kind regards,
The Wave Team
Excellent service and support…
Excellent service and support throughout the whole process. A special thank you to Esther, who managed the situation professionally and responded very quickly to resolve an issue that I had. Communication was clear, prompt, and very helpful from start to finish.
The replacement arrived quickly, and I really appreciated the effort and support provided. Thank you again to Esther and the team for the great customer service.
15 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re delighted to hear you received excellent service and support throughout the entire process.
It’s especially wonderful to know Esther handled everything so professionally and was able to resolve the issue quickly for you. Clear and helpful communication is something we really pride ourselves on, so your feedback means a great deal to us.
We’re also pleased the replacement arrived promptly and that you felt supported from start to finish.
Thank you again for your kind words about Esther and the wider team — we truly appreciate your support.
Kind regards,
The Wave Team
returns process made v easy
I bought a SUP board and phone case which were both delivered rapido. Unfortunately I had to return due to no longer needing and the customer service from start to end of that process was super helpful, friendly and efficient. It was mostly Sophie dealing with my request, with a couple of emails from Henry and both were lovely. Thank you so much!
6 May 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear your order arrived quickly and that our team made the returns process easy and stress-free for you.
It’s great to know Sophie and Henry were both so helpful, friendly, and efficient throughout. We always aim to provide a smooth experience for our customers, even when plans change, so your feedback means a lot to us.
Thank you again for taking the time to share your experience.
Kind regards,
The Wave Team
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