Watt Utilities Reviews 

825
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of service. Customers frequently commend the dedicated staff for being exceptionally helpful, polite, and thoroughly knowledgeable when guiding them through complex energy contracts. People also highlight the smooth, straightforward user experience that efficiently lowers utility prices and provides significant financial savings on bills. Some reviewers were not happy with persistent cold calls, unwanted phone activity, and ongoing difficulties reaching customer service representatives. A few people also reported frustrating experiences involving aggressive sales tactics, miscommunication regarding agreements, and general confusion over independent broker roles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, efficiency, and... See more

Service

People report positive experiences with service, highlighting professional and efficient assistance when... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are friendly,... See more

Price

Reviewers mention positive feedback about price, highlighting significant cost reductions and competitive... See more

User experience

Customers report positive experiences with user experience, highlighting an exceptionally streamlined and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with a very polite and helpful young chap, Ethan Leech, who gave me some sound information enabling me to bring my bill down. I asked him if he could find a cheaper option and he did. He expla... See more

Company replied

Rated 5 out of 5 stars

Watt Utilities have arranged various utilities contracts for me over a number of years. They have always proved to offer excellent service and trouble free switching between contracts. They stay on co... See more

Company replied

Rated 5 out of 5 stars

Sammie Eskowitz helped us agree a new gas contract from the termination of our current contract. I have used Watt Utilities before all with positive outcome. The information supplied was good. The on... See more

Company replied

Rated 5 out of 5 stars

I had never heard of Watt Utility so I was sceptical. Their agent, Brad, was very patient and found the energy contract that I needed, one with zero standing charge for a small user. I have received... See more

Company replied


Company details

  1. Price Comparison Site

Information provided by various external sources

Watt Utilities is an established Utility business comparison broker for the commercial energy market. We have worked alongside the UK’s leading electricity and gas suppliers for over 10 years. Our objective is to ensure our clients journey through the commercial energy process is low maintenance and cost effective. Our employees will provide fantastic customer service and complete transparency.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

825 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(825)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Our Broker

Our Broker, Claire, contacted us in plenty of time before our contract renewal date, and provided numerous alternative quotations and choices, together with helpful information. She then emailed the appropriate application forms etc straight away. We are very impressed with the efficient and professional service provided.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Scam cold call

Scam cold call. false information. lies and trying to take on my utility account from British Gas Lite. offers suspiciously low prices. always use MSE or other price comparison site to get best prices...

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Staff

Claire was very helpful and guided me through the process, she obtained the best deal for us, which is great and has processed everything and explained how it works. Very satisfied with the service.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Friendly And Helpful

Spoke to the lady over the phone about renewal of contract, she was helpful, punctual and clear, poor lady has a cough and tried her best to help, other than that, all and all a very very helpful interaction.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Cold Colds and Miss-selling

I have been cold called by this company three times, each time they have represented themselves as acting for the utility company, when in fact they are brokers looking to trick consumers into renewing through them in order to secure a commission. Dishonest miss-selling at its worst.

23 October 2024
Unprompted review

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