Watt Utilities Reviews 

825
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of service. Customers frequently commend the dedicated staff for being exceptionally helpful, polite, and thoroughly knowledgeable when guiding them through complex energy contracts. People also highlight the smooth, straightforward user experience that efficiently lowers utility prices and provides significant financial savings on bills. Some reviewers were not happy with persistent cold calls, unwanted phone activity, and ongoing difficulties reaching customer service representatives. A few people also reported frustrating experiences involving aggressive sales tactics, miscommunication regarding agreements, and general confusion over independent broker roles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, efficiency, and... See more

Service

People report positive experiences with service, highlighting professional and efficient assistance when... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are friendly,... See more

Price

Reviewers mention positive feedback about price, highlighting significant cost reductions and competitive... See more

User experience

Customers report positive experiences with user experience, highlighting an exceptionally streamlined and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with a very polite and helpful young chap, Ethan Leech, who gave me some sound information enabling me to bring my bill down. I asked him if he could find a cheaper option and he did. He expla... See more

Company replied

Rated 5 out of 5 stars

Watt Utilities have arranged various utilities contracts for me over a number of years. They have always proved to offer excellent service and trouble free switching between contracts. They stay on co... See more

Company replied

Rated 5 out of 5 stars

Sammie Eskowitz helped us agree a new gas contract from the termination of our current contract. I have used Watt Utilities before all with positive outcome. The information supplied was good. The on... See more

Company replied

Rated 5 out of 5 stars

I had never heard of Watt Utility so I was sceptical. Their agent, Brad, was very patient and found the energy contract that I needed, one with zero standing charge for a small user. I have received... See more

Company replied


Company details

  1. Price Comparison Site

Information provided by various external sources

Watt Utilities is an established Utility business comparison broker for the commercial energy market. We have worked alongside the UK’s leading electricity and gas suppliers for over 10 years. Our objective is to ensure our clients journey through the commercial energy process is low maintenance and cost effective. Our employees will provide fantastic customer service and complete transparency.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

825 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(825)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Claire B is great

Claire B is great! Very knowledgeable and helpful. Would highly recommend the guys at Watt.co.uk to help save you ££££s

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Great renewal experience

Sophie was very thorough in giving me options when it was time for the renewal of our electricity contract. Went through all the options and was really nice about it. She was very helpful, thanks

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience with watt utilities, and Sam the operative made it all go very smoothly. Sam's attention to detail was brilliant, which lead to a smooth experience, thank Sam

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Electric renewal

Great company. Claire extremely helpful.
They are on the phone (no robots) as well as online.
I have renewed through them several times now.👍

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company & Staff

Sophie was such a pleasure to talk to, not only did she help with one thing but went out of her way to help with another when I asked

Keep up the good work Sophie, you will do very well

Thank you again

20 February 2025
Unprompted review

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