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Waterstone Legal Reviews 

131
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the staff for being exceptionally professional, polite, courteous, and efficient throughout property purchases and legal proceedings. Consumers note that responses to queries are extremely fast, with knowledgeable team members providing clear guidance and making complex property transactions completely smooth and stress-free. However, some people mentioned that communication dropped significantly over time, with certain staff members becoming completely unresponsive to emails and regular follow-up requests. A few consumers also experienced avoidable delays, stressful situations, and significant confusion regarding case handovers during staff absences or unexpected personnel changes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the professionalism,... See more

Service

Users describe positive interactions with service, highlighting prompt responses, competitive rates, and... See more

Response time

Consumers find response time to be exceptionally satisfying, frequently highlighting prompt updates and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional professionalism and... See more

User experience

Customers felt high satisfaction regarding user experience, highlighting that communication was simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Hasan handled my recent auction property purchase, and I couldn’t be more pleased with his service. He was extremely professional throughout the process and dealt with everything promptly and effi... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a family home through Waterstones legal. MR. HASAN ,The solicitor I worked with is such an accomplished person with great professional expertise who made my whole purchase journey... See more

Company replied

Rated 5 out of 5 stars

We have just completed on the sale and purchase of a new build property. Conveyancing solicitors Nitesh Rewatkar and Honey Shakeri made the whole process seam free. Always courteous and efficient.... See more

Company replied

Rated 5 out of 5 stars

Nitti was really amazing since day one. She was fully responsive and helpful explaining all the details in every step made onwards completing the purchase. It was an apartment purchase so lease was in... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Immigration Attorney
  6. Real Estate Attorney

Written by the company

As the best law firm in London, Waterstone Legal is committed to providing the highest standard of service. Our certifications showcase our dedication to professionalism. We will always continue to strive to be better than yesterday developing and innovating our services whilst remaining committed to our timeless values of accessibility and fair practices.

Fixed Fees. Full Transparency. Zero Surprises.

Your case, your budget, your peace of mind — all at a fixed fee.

Your case, your budget, your peace of mind — all at a fixed fee.
● Guaranteed fixed fee — no hourly billing. ● All costs disclosed upfront before you proceed. ● No hidden charges. No last-minute surprises. ● Complete transparency from start to finish.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(131)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

She’s an amazing lawyer.

23 September 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for trusting Waterstone Legal! We’re delighted to know we could make things smooth for you.

Rated 5 out of 5 stars

A Truly Professional and Reliable Legal Team

I recently had the pleasure of working with Waterstone Legal, and I couldn’t be more impressed with the level of professionalism and expertise they provided. From the first consultation, I felt confident that I was in good hands. The team was not only knowledgeable but also incredibly attentive, ensuring that I was informed and comfortable throughout the entire process.

What really stood out to me was their clear communication and the genuine care they showed in addressing my concerns. It was evident that they were committed to achieving the best possible outcome for me. The entire experience was stress-free, and I left knowing that I had made the right choice in choosing them.

I would highly recommend Waterstone Legal to anyone seeking reliable, effective, and professional legal services. They truly go above and beyond for their clients!

6 October 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for taking the time to leave such a thoughtful review — it helps us keep doing our best.

Rated 5 out of 5 stars

Excellent legal service.

I instructed Jasmine for conveyancing. She was quick and I received an outstanding service.

28 February 2025
Unprompted review
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Reply from Waterstone Legal

Hearing that you had a great experience means everything to our team — thank you so much!

Rated 5 out of 5 stars

Extremely efficient and professional!

Extremely efficient and professional!
Oliverta and her team handled everything swiftly and kept me informed and update throughout the process. They always confirm everything with us before submitting anything which i never had before with a previous immigration solicitor. Very grateful to Oliverta and her team for all the hard work even outside working hours. Much appreciated .

21 August 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your trust and kind words — we’re truly grateful for your support.

Rated 5 out of 5 stars

Amazing Solicitors

Amazing Solicitors, great service, so helpful and countlessly attentive!!!

23 October 2025
Unprompted review
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Reply from Waterstone Legal

Your feedback brightened our day! Thank you for choosing Waterstone Legal.

Rated 5 out of 5 stars

A truly seamless experience

Working with Najiya and on our recent family home purchase was an absolutely fantastic experience. I was expecting the process to be stressful, but Najiya made the entire legal process feel incredibly smooth and transparent.
​She was exceptional at managing the complexities of the purchase, always keeping us informed and explaining the details clearly so that my wife and I could fully understand every stage. She was diligent, responsive to our (many!) questions, and proactively chased all parties to ensure we met our timeline.

Knowing that our most significant investment - the home where our two daughters will grow up - was in such professional and trustworthy hands gave us immense peace of mind. We wholeheartedly recommend Najiya to anyone!

10 October 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We really value your time and kind words — thank you for sharing your experience with us.

Rated 5 out of 5 stars

Exceptional Support and Expertise

I had an excellent experience with Jasmine at Waterstone Legal. She was incredibly knowledgeable, helpful, and went above and beyond to assist me. She generously gave her time and guidance throughout the process, making everything smooth and stress-free. Massive thanks, Jasmine — truly appreciated!

14 July 2025
Unprompted review
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Reply from Waterstone Legal

It’s wonderful to hear your experience was positive — thank you for the feedback!

Rated 5 out of 5 stars

Outstanding Service

Waterstone Solicitors, particularly Mr. Shah Ali and Ms. Nithi Kumar and were instrumental in completing our house purchase in an impressively short timeframe. Their professionalism, attention to detail, and constant communication made the entire process seamless and stress-free. We are deeply grateful for their exceptional support and highly efficient service. I would strongly recommend them to anyone seeking a reliable and results-driven legal team.

25 August 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for such a thoughtful review — we’ll be sure to share your comments with the team.

Rated 5 out of 5 stars

My experience with Waterstone…An Exemplary Firm Delivering Exceptional Results

My experience with Waterstone Solicitors, in particular Ms. Nithi Kumar and Mr. Jahir, has been truly exceptional. Their professionalism, depth of legal knowledge, and rapid response times exceeded all expectations from the outset. They navigated my case with remarkable efficiency and clarity, ensuring I was fully informed and reassured at every stage.
Ms. Kumar demonstrated outstanding strategic insight and empathy, while Mr. Jahir was consistently proactive, attentive, and solution-focused. Their combined dedication resulted in a swift and highly successful outcome, reflecting the firm’s exemplary standards of practice.
What truly sets Waterstone Solicitors apart is their unwavering commitment to client care and their ability to deliver results with both precision and compassion. I am profoundly grateful for their support and cannot recommend them highly enough to anyone seeking first class legal representation.

25 August 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We truly appreciate your kind words and the trust you placed in us — thank you!

Rated 5 out of 5 stars

Good Service

I have got very good services from this firm.
I really recommend them.

22 October 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Your feedback is what keeps us motivated — thank you so much for taking the time!

Rated 1 out of 5 stars

Not recommended – poor communication and disregard for client care

Working with Waterstone Legal on our conveyancing was, frankly, the most stressful experience of the entire property process. Despite their own client care guidelines promising timely responses and accessibility, these were routinely ignored. Emails at critical points in the transaction went unanswered, and it was near-impossible to reach either our assigned solicitor, Mahmut Aksanoglu, or the Managing Partner, Shah Ali, by phone.

I submitted two formal complaints via email – neither was acknowledged, let alone addressed.

Yes, they ultimately completed the job, but the anxiety caused by their lack of responsiveness and apparent disinterest in client wellbeing is not something I’d want anyone else to go through. If you value communication and support during what is already a high-pressure time, I would strongly advise seeking another firm.

27 June 2025
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We always aim to provide clear communication and smooth service, and it’s disappointing to know we fell short for you. Please know that your feedback has been shared with our team so we can improve.

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