Banner for Waterstone Legal

Waterstone Legal Reviews 

131
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the legal staff for being exceptionally helpful, professional, and responsive during property purchases and other complex transactions. Customers deeply appreciate the clear communication, expert guidance, and swift response times that consistently make stressful legal processes feel smooth, simple, and entirely manageable. Some reviewers were not happy with communication gaps, mentioning prolonged unresponsiveness, frustrating delays during staff handovers, or slow overall progress on their active cases. A few consumers also noted deep frustration when dealing with unexpected transaction hurdles, administrative confusion, or avoidable setbacks caused by a temporary lack of direct support.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and clear... See more

Service

Consumers find service to be positive, highlighting prompt, courteous, and efficient experiences throughout... See more

Response time

Users describe positive interactions with response time, highlighting that communication is prompt and... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional care and professionalism... See more

User experience

Customers report positive experiences with user experience, highlighting a quick, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Hasan handled my recent auction property purchase, and I couldn’t be more pleased with his service. He was extremely professional throughout the process and dealt with everything promptly and effi... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a family home through Waterstones legal. MR. HASAN ,The solicitor I worked with is such an accomplished person with great professional expertise who made my whole purchase journey... See more

Company replied

Rated 5 out of 5 stars

We have just completed on the sale and purchase of a new build property. Conveyancing solicitors Nitesh Rewatkar and Honey Shakeri made the whole process seam free. Always courteous and efficient.... See more

Company replied

Rated 5 out of 5 stars

Nitti was really amazing since day one. She was fully responsive and helpful explaining all the details in every step made onwards completing the purchase. It was an apartment purchase so lease was in... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Immigration Attorney
  6. Real Estate Attorney

Written by the company

As the best law firm in London, Waterstone Legal is committed to providing the highest standard of service. Our certifications showcase our dedication to professionalism. We will always continue to strive to be better than yesterday developing and innovating our services whilst remaining committed to our timeless values of accessibility and fair practices.

Fixed Fees. Full Transparency. Zero Surprises.

Your case, your budget, your peace of mind — all at a fixed fee.

Your case, your budget, your peace of mind — all at a fixed fee.
● Guaranteed fixed fee — no hourly billing. ● All costs disclosed upfront before you proceed. ● No hidden charges. No last-minute surprises. ● Complete transparency from start to finish.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(131)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant, efficient, competitive

Business Associate Aliyah Ikram was very pleasant and efficient to work with. She explained the process to me in a way I could understand. She listened to my questions and concerns and clarified them with her seniors. She seems a very effective member of her team and I would definitely recommend her. Waterstone legal themselves offer competitive rates with a no move, no fee policy, dedicated solicitor and no hidden charges. They have an app you can track progress with. They appear to be a solid legal firm

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff

I have just started my journey with Waterstone
This is down to Aliyah, who I can’t thank enough ! She has been very kind and patient,
Maintained contact but not pushy like so many other people I’ve dealt with, very polite and friendly which was what I needed
I was finding the situation overwhelming, her kindness and understanding, put me at ease really helped me to make my decision, this was the right firm for me. Brilliant 🤩

9 September 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you so much for your kind words. We really appreciate that.

Rated 5 out of 5 stars

truly appreciate their hard work, patience, and dedication in helping me achieve my goal of securing my mortgage.

My experience throughout the mortgage process was very positive. Nithi Kumar and the team were supportive, professional, and helpful from the beginning to the end.

24 August 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your wonderful feedback, Adijat. We’re delighted to hear that Nithi and the team kept you well informed and made your purchase and sale as smooth as possible. We’ll be sure to pass on your kind words to Nithi. Thank you for choosing Waterstone Legal and for your recommendation.

Rated 3 out of 5 stars

Overall was ok…

Some things/paperwork could be done much earlier and because of this we need it to cancel our holiday on abroad which it did break our kids hearts.thank u

12 August 2026
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the timing of your matter and that this affected your holiday plans. We understand how important it is to have clarity around the progress of your case, particularly when travel arrangements are involved.

We appreciate your feedback and will continue to work hard to provide our clients with clear communication and support throughout their matter. We wish you and your family all the best.

Rated 5 out of 5 stars

Excellent service from Waterstones

Excellent service from Waterstones. Another firm had let us down badly, and Waterstones picked things up in a very professional way, steering the transaction to completion.

20 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your wonderful feedback. We’re delighted to hear that our team was able to step in, provide the support you needed, and guide your transaction through to completion. We truly appreciate your trust in Waterstone Legal and are pleased we could make the process as smooth as possible for you.

Rated 4 out of 5 stars

I struggled with online connections but…

I struggled with online connections but the solicitor and assistant were very helpful.

The sale went through very smoothly and completed March 2026.

27 March 2026
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for sharing your experience, Arwen. We’re pleased that our solicitor and assistant were able to support you when you experienced difficulties with the online process, and it’s great to hear that your sale went smoothly. We really appreciate your feedback and wish you all the very best.

Rated 5 out of 5 stars

Great service

We recently completed our purchase and sale with Waterstone Legal, and we had a fantastic experience working with Nithi Kumar. Nithi provided excellent service throughout the process, keeping us well-informed and ensuring everything went smoothly. We are incredibly grateful for the support and highly recommend Nithi and the team for their professionalism and efficiency

4 August 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your wonderful feedback, Shashank. We’re delighted to hear that Nithi and the team kept you well informed and made your purchase and sale as smooth as possible. We’ll be sure to pass on your kind words to Nithi. Thank you for choosing Waterstone Legal and for your recommendation.

Rated 4 out of 5 stars

Really great online portal

really great online portal, good team. Would certainly recommend.

24 July 2026
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your feedback, Hew. We’re pleased to hear you found our online portal easy to use and had a positive experience with the team. We really appreciate your recommendation, and thank you for choosing Waterstone Legal.

Rated 5 out of 5 stars

Very responsive

We found them very responsive to questions and informative throughout the process. Their app kept us in the loop at every stage. Thankyou to Elvern who was our main contact and was great

28 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your kind feedback, Paul. We’re delighted to hear that you felt well informed and supported throughout the process, and that our app helped keep you updated at every stage. Thank you for choosing Waterstone Legal.

Rated 4 out of 5 stars

Recommended conveyancers

Overall, an excellent experience. Sold our house with the help of Maruf, who was prompt, courteous and helpful. We're sufficiently pleased with the service that we've now instructed Waterstone to act for us in our follow-up house purchase. The only negative is that the 'perfect portal' website - which is supposed to keep you up to date with progress and tell you what you have to do next - doesn't seem to be updated until well after the event, which makes it a bit pointless. Just a minor quibble, which doesn't stop us wholeheartedly recommending Waterstone as conveyancers.

26 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your wonderful feedback. We're delighted to hear you had a positive experience. We truly appreciate your support and wish you all the best.

Rated 5 out of 5 stars

Great service and very quick

We sold our house and use Waterstone Legal. The process was very quick. Our solicitor Elvern was very approachable and attentive throughout the process. I would highly recommend.

1 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for taking the time to leave us a review. It was a pleasure assisting you, and we're so pleased to know you were happy with our service.

Rated 5 out of 5 stars

Efficient

Efficient, kept us up to date and was happy to hlp!

24 July 2026
Waterstone Legal logo

Reply from Waterstone Legal

We really appreciate your kind words. Thank you for choosing Waterstone Legal.

Rated 5 out of 5 stars

Flawless, Prompt Service

My wife and I have used Waterstone Legal to convey a few properties and have always received flawless, prompt service. They always kept me up-to-date throughout the process.

24 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your lovely review. Your feedback means a great deal to our team, and we're grateful you chose Waterstone Legal.

Rated 5 out of 5 stars

Highly reccomended

If you're looking for a solicitor, I highly recommend Nitesh.
Like many people, we had heard plenty of stories about poor communication and frustrating delays when buying a home, so we were honestly dreading the conveyancing process. Nitesh completely changed that narrative for us.
He was responsive, proactive, and always took the time to call and explain things clearly rather than leaving us wondering what was happening. Knowing we could reach him and get a prompt update made such a difference during what can be a very stressful process.
Nitesh's professionalism, communication, and dedication gave us confidence every step of the way. We couldn't have asked for a better solicitor and would not hesitate to recommend him to anyone buying a home.

8 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your feedback and for taking the time to leave a review. We are pleased to hear that you had a positive experience with our team. Your support means a great deal to us.

Rated 5 out of 5 stars

Nitesh made our home buying journey…

Nitesh made our home buying journey smooth sailing and stress free, with regular fast updates we have always been super impressed with the service he provided. Would definitely recommend!

14 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your wonderful review. Providing excellent service is always our priority, and we are pleased to know that we met your expectations. We truly appreciate your support and recommendation.

Rated 5 out of 5 stars

Excellent

Excellent! Very professional and genuine desire to help.

3 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you so much for your kind words. We're delighted to hear you found our team professional and genuinely helpful. Wishing you all the very best for the future!

Rated 5 out of 5 stars

We just completed! Thanks Waterstone Legal

We just completed on a house sale with Waterstone Legal and the experience went well. We had a lot of ups and downs along the way which Waterstone accomodated and I am so glad to have worked with Nithi who got us over the finishing line.

3 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Congratulations on your completion, and thank you for taking the time to share your experience! We're pleased we could support you throughout the journey. We'll be sure to pass your lovely feedback on to Nithi, who will be delighted to know her dedication made a difference. Wishing you every happiness in this exciting new chapter!

Rated 5 out of 5 stars

Nitesh has been great throughout the…

Nitesh has been great throughout the process, quick to respond to communications, proactive, and helpful in understanding each stage and dissecting searches.

6 July 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your wonderful review. We're so pleased to hear that Nitesh kept you well informed and made the process easier to understand from start to finish. We truly appreciate your feedback and wish you all the best moving forward.

Rated 5 out of 5 stars

Moving home

Nithi provided us with great service throughout the entire house sale and purchase process. She was always available to deal with our queries. She explained everything perfectly well and kept the process moving on an even keel on what was not always the most straightforward house sale.

17 June 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your lovely review. We're delighted to hear that Nithi was able to support you throughout both your sale and purchase, especially during what sounds like a complex transaction. We'll be sure to share your kind words with Nithi. Congratulations on your move, and we wish you all the very best in your new home!

Rated 5 out of 5 stars

Nitesh was very helpful and kept us…

Nitesh was very helpful and kept us very up to date with the process of buying our house! Would highly recommend

29 May 2026
Unprompted review
Waterstone Legal logo

Reply from Waterstone Legal

Thank you for your kind review. We appreciate your trust in us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look